DPD lost phone

Cathyh59 · ‎06-06-2023

Upgraded on 24th May still waiting, was told can’t send out another phone until resolved 6 days.

constantly chasing as no update and now been advised they don’t know when it will be resolved so paying on new tariff but no new phone.

surely this should be between 02 & DPD and not affect the customer can’t get any help anywhere terrible customer service.

madasaf1sh · ‎06-06-2023

It is but unfortunately, so many people cry wolf that the networks and DPD now wait for it all to be resolved.

Let me tag @O2Emma as she may be able to help.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

O2Emma · ‎06-06-2023

Hi @madasaf1sh I will pick this up thanks.

Hi @Cathyh59 I will send you a private message to look into this for you.