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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3902 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 13039 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 13379 Views
  • 89 replies
  • 0 kudos

handset advice

Hi I am after some advice - my other half currently has the HTC One M8 ( old I know but hes not really into phones) and I am looking to replace it with a new one for Xmas. Now the reason he likes the M8 is cos its pretty sturdy. Hes pretty heavy- han...

Anonymous by Not applicable
  • 996 Views
  • 6 replies
  • 1 kudos

Tesco Mobile coverage

I have had O2 at my current address off and on since 1987 (when it was Cellnet, with a huge Nokia transportable). I have always, even in 1987, had a reasonable O2 signal at my house. I had 12 months away from O2 until earlier this month, with BT SIM ...

Anonymous by Not applicable
  • 1364 Views
  • 3 replies
  • 0 kudos

Mobile view issue.

@MercedesS any chance this alignment issue can be fixed please as it makes finding threads impossible on mobile view.

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MI5 by Level 94: Supreme
  • 1658 Views
  • 29 replies
  • 0 kudos

Cables and adapters

It seems as though almost all of the new (Android) phones now have the new USB Type C connection instead of the old style micro USB (type C appears more round, while micro USB is more square). As micro was the old standard, I have several of these le...

gmarkj by Level 55: Good Authority
  • 1471 Views
  • 21 replies
  • 3 kudos

Poor service

I have been trying to get my mobile number transferred to my new SIM and during 2 chat sessions have been told this can take up to 24 hours. That was 3 days ago! Is this ineptitude typical of O2?

Anonymous by Not applicable
  • 1038 Views
  • 5 replies
  • 0 kudos

Digital Virgo

Hi I called on Tuesday 1st August 2017 this week to discuss money being taken from my billing account for the last 3 weeks from a company named above ( Digital Virgo). Your helpline employee was most helpfull and had explained the scenario with Digit...

Anonymous by Not applicable
  • 3933 Views
  • 17 replies
  • 0 kudos

No 4G

I travel to Europe a lot, I have never been able to get 4G even now I am in Paris , why? So frustrating even the 3G seems like it's slower than in the UK

Anonymous by Not applicable
  • 1095 Views
  • 4 replies
  • 0 kudos

ripped off

I have 4 contracts with o2 and have recently found out i should have been getting discounts for having more than 1 phone but have been told i should have asked at time i took them out this is unfair and unethical of o2 if this is not rectified im can...

Anonymous by Not applicable
  • 842 Views
  • 3 replies
  • 0 kudos