on 19-07-2019 12:01 - last edited on 11-06-2020 08:49 by Marjo
Hi everyone,
In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward
If you spot any further issue too, please let us know in the comments!
Current issues being looked into
-These have been reported to the platform provider and are being investigated-
Current feedback being looked into
-These are being discussed with the different teams involved in the project-
Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback
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on 03-06-2020 12:59
on 03-06-2020 12:59
on 03-06-2020 13:04
on 03-06-2020 13:04
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 03-06-2020 13:05
on 03-06-2020 13:05
on 11-06-2020 08:48
on 11-06-2020 08:48
Good morning guys,
We got an update on the Guides/Reviews board related bug this morning. In the past, there was an issue where, when clicking on a link on the Unread Posts page that points to the review/guides section, the link takes you to the top of the guide and not to the specific post you wanted to read. So you had to scroll all the way to the new reply in the list instead.
They have done something in the system that might have fixed the issue. Could you guys let me know when you encounter unread posts for the guides and reviews sections, if it's now working as it should (i.e. pointing to the right reply post)?
Fingers crossed.
on 11-06-2020 08:56
on 11-06-2020 08:56
I'll test one then.
Leave this here Guide: Tips to avoid unexpected charges on your bill
(Now I'll go and post on that thread....wait...)
Veritas Numquam Perit
11-06-2020 08:57 - edited 11-06-2020 09:01
11-06-2020 08:57 - edited 11-06-2020 09:01
Guide: Tips to avoid unexpected charges on your bill
Must be doing something wrong and I know what it is....I didn't go to unread posts. IDIOT!!
Someone else needs to test from unread posts.
Veritas Numquam Perit
on 11-06-2020 09:13
on 11-06-2020 09:13
It didn't work for me @Marjo
@pgnposted something in unread posts on this guide Guide: Tips to avoid unexpected charges on your bill
I clicked on his post and it took me to the top of the guide, not his post.
Veritas Numquam Perit
on 11-06-2020 09:50
on 11-06-2020 09:50
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 11-06-2020 09:51
on 11-06-2020 09:51
Another fail. Someone posted on this thread just now Guide: How do I get to the 'Download Bill' page?
I saw the post on Unread posts. Clicked on it and it took me to the guide itself and not the question asked.
The only time it works properly for me is when I access the thread via email. Only then does it take me to the latest post.
Veritas Numquam Perit
on 11-06-2020 09:58
on 11-06-2020 09:58