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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 49243 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 38765 Views
  • 45 replies
  • 6 kudos

Enforcement And Termination Notice Letter

Hello, About a month ago I called O2 to cancel my contract and pay off the sim for another device. I had been told that the termination of my account was in process, and the rest of the money i owed for the sim card would be taken out of my account -...

fparrr13 by Level 1: Joiner
  • 288 Views
  • 2 replies
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buying data

why is it so difficult to navigate o2 business i only want to purchase more data how hard can that be

0344 809 0202

I called 0344 809 0202 as published on O2 website to report spam.The call identity on my phone was Boyarsky Murphy Architects??The person who answered claim to be from O2 and sent me a passcode and asked me to read it back.I refused as O2 website sta...

Bolt Ons and impossible to communicate with O2?

I don't understand how O2 continue to operate in the way they do and don't seem to be concerned by the huge number of dissatisfied customers who have left negative online reviews for them. The latest issue I've had is just simply buying a bolt on. It...

MS2025 by Level 1: Joiner
  • 364 Views
  • 4 replies
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14 months of stress and no phone – still unresolved

Hi O2 team and community, I’ve been charged monthly for a phone I never received. It’s been over 14 months now. I’ve been through endless complaints, been ignored, cried in-store from helplessness, and had no access to the protection I relied on as a...

Maf25 by Level 1: Joiner
  • 254 Views
  • 2 replies
  • 0 kudos