General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Diabolical service coverage!!

What is wrong with the O2 coverage lately?! Every year the price goes up but the service gets worse….

Data not working abroad

Does anyone have any suggestions. We have tried everything o2 has said like changing settings etc. and still cannot access the data. We can phone and text but that it.

O2 hotspots don't exist

I live near syon lane train station London. I switched to O2 recently. My nearest O2 hotspots shown on the map don't exist. Homebase closed last year and was knocked down 6 months ago and the Dixon's closed years ago. seriously misleading as it's yea...

account issues / sim issues

Hello, My o2 contract recently expired. I have two Nokia 105 phones registered to my account. One is a 2g handset and one recently changed to 4g. I do not use data on either device. I do not want it. Why did the customer services advisor insist on in...

Google Pixel 9a arrives at O2 with a huge £450 saving for customers

I am not saying that you will not find a better deal elsewhere, but this looks a nice bit of kit :- Google Pixel 9a arrives at O2 with a huge £450 saving for customers - Virgin Media O2https://news.virginmediao2.co.uk/google-pixel-9a-arrives-at-o2-wi...

o2 complex needs support

Looks like o2 are doing something that seems a better than others, but will need to be seen to be believed.. and it seems to be UK based... https://news.virginmediao2.co.uk/virgin-media-o2-launches-specialist-uk-based-team-for-complex-customer-suppor...

Shoddy service

For a month l service has been awful. Signal dropping in and out. Check network says it’s fine . Then it says there’s issues and they’ve fixed it . It’s still crap. Wtf am I paying for here . Useless service come on now this is unacceptable Ross of M...

Why Is 111 Blocked for suspended account

So I've been going through some mental health issues but could not access the mental health hotline because my services are restricted Can we unblock 111 from being included on the restrictions I don't know why it's blocked in the first place being a...

Unable to send SMS or call certain numbers

I’m currently unable to send SMS messages but or call certain numbers. I can call my partner who is on Vodafone, some but not all o2 numbers and no 0345 type numbers including o2 themselves, even if I call 202. I’m using an iPhone 16 pro max which I’...

Essential for Living: O2 revisits founding ethos for new brand platform

Someone somewhere just might find this informative :- Essential for Living: O2 revisits founding ethos for new brand platform - Virgin Media O2https://news.virginmediao2.co.uk/essential-for-living-o2-revisits-founding-ethos-for-new-brand-platform/