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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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DHL lost my phone in transit (17 Pro Max - Orange)

After the initial 4 week wait for the orange 17 pro max I finally received my tracking last Monday, expected delivery the next day. I took the day off work to be there to sign for the parcel, after checking in the AM the tracking hadn't updated with ...

Artisuko by Level 1: Joiner
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Fraud against my O2 account

I have been hacked yesterday Friday. The scammers pretended to offer a merging of my O2 and my Virgin Media accounts at a slightly lower price on a renewed contract.)2 does not offer any 24/7 support if this happens. I am extremely wary of scammers t...

DSta by Level 1: Joiner
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Switch up

I went into an o2 store to switch up and pre ordered the iphone 17. They checked my phone and said my phone was fine to switch up. I get my new phone 3 days later and waited for the box to send my old handset back which took another week. I then rece...

DG4616 by Level 1: Joiner
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I switched up on 22 Aug 25, but have still been charged for previous phone line?

Hello Everyone As I am sitting here writing this message, I am absolutely fizzing. I switched up my mobile on 22 August 25, and I sent my phone back to them through the Post Office (Royal Mail). They took about 3 weeks+ to send the packaging to me to...

VMo2 new Spectrum been purchased for deployment

For the geeks amongst us, looks like VMo2 have bought a wedge of spectrum for 5G, I do hope it makes a difference as in the big cities OFCOM have sold it for https://news.virginmediao2.co.uk/virgin-media-o2-invests-in-new-5g-high-speed-airwaves-to-bo...

madasaf1sh by Level 79: Lord of the Boards
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Customer Service

Is there no way to speak to a human with O2 any more??? I'm just wasting hours going round in circles on the website and can't find anything.

JAL25 by Level 1: Joiner
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"Flexible" Volt Offering

This should complicate things knowing how Volt is sold online https://news.virginmediao2.co.uk/virgin-media-o2-refreshes-volt-bundles-to-offer-more-freedom-and-flexibility/

Enlli by Level 70: Enigma
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Worst customer service EVER!!!!

Hi. Does anyone know how to help resolve issues please? I've had ongoing problems with O2 now for about 5 weeks! Phone is a waste of time as your just passed backwards and forwards to people who are absolutely useless at their jobs!!!! Many trips in ...

Ctk1 by Level 1: Joiner
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USwitch confirm that their sim-only deals are only for new customers starting 16th June...bye bye o2

Received this email from USwitch this morning. All these comments on posts here saying 'oh, dw let it all blow over, it's been on/off like this since April, it'll come back'... Well heres your answer. What now fellow O2 customers of sim-only deals?

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Vodafone UK (VodafoneThree) outage 13-Oct

And all Vodafone services, home broadband, 5G and 4G, but not 2G and not SMS, impacted for a while during the outage on Monday afternoon:https://t.ly/rAL0e Oh dear what a shame. No network immune, Three, as was, equally suffered a few months earlier,...

pgn by Level 79: Lord of the Boards
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