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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 45876 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 37164 Views
  • 45 replies
  • 6 kudos

Constant Pop Up on Forum

Is anyone else getting constant pop ups on the forum, such as this No matter which browser or OS i use they pop up every few minutes... How can I kill the damn things...

madasaf1sh_0-1674144256548.png
madasaf1sh by Level 78: King of Kings
  • 17176 Views
  • 142 replies
  • 1 kudos

Web top up page is broken

Just curious if O2 is aware that the web top up page is broken? Specifically when I want to enter my payment details. I can see it remembers my card, but the page automatically redirects me before I can insert the CVV. It redirects to the following b...

bto1 by Level 1: Joiner
  • 1062 Views
  • 10 replies
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Stolen phone and can’t contact o2

Hello, I am in Vietnam and my phone was stolen. I want to report this as stolen and the o2 chat bot has given me a number to call for when you’re abroad. I have attempted to call this number from my boyfriends phone but it is giving and error message...

Snow by Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

Charge to mobile not working

I have been using this for years and its suddenly stopped working. I had to speak to many people at o2 as they didn’t seem to understand what pay to mobile is. They said there is no restrictions on my account. So I contacted Apple, they said that on ...

Nnvark97- by Level 1: Joiner
  • 363 Views
  • 4 replies
  • 0 kudos

Surprise No Surprise - o2 shamed about complaints

I think we all know this is about right with the amount of complaints on here about poor customer service or closer to useless customer service, time to resolve o2 problems etc https://www.ispreview.co.uk/index.php/2025/02/ofcom-shames-talktalk-and-o...

madasaf1sh by Level 78: King of Kings
  • 445 Views
  • 3 replies
  • 1 kudos