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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

Updated Community Guides.

As we know, since the migration of customers to the 360 platform, many of our community guides need updating. I thought I'd start a list of the ones which have been updated and this can be added to by others after changes have been made.I have spoken...

Cleoriff by Level 94: Supreme
  • 10 replies
  • 2 kudos

Why is the O2 network so bad?

So a few months ago I joined O2 to take advantage of the free EU roaming and also the Virgin Media free upgrade. I'm paying £10 a month for 30GB of data, which is now double to 60GB thanks to the Volt deal. While I am pretty happy with the price and ...

BearHug by Level 1: Joiner
  • 27 replies
  • 0 kudos

Recent charges

When will recent charges be visible within a 24hr timeframe? This is not available within 7 days either and for a network of its magnitude, O2 should be delivering more readily available data in ‘real-time’ to its customers. Are we going backwards as...

Simple2 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Multi-factor authentication

Now that O2 have implemented MFA with no warning I am unable to access my account. The SIM is in a mobile router that I cannot access easily. Please advise how I can opt-out of MFA, or use text to another device, or email, or an authenticator applica...

jonparkes by Level 1: Joiner
  • 2 replies
  • 0 kudos

Nothing but problems with billing system migration and old number porting

I feel like this might probably be just screaming into the wind, but since the start of this 'new billing system migration' I've had nothing but problems. Most have been "sorted out".... theoretically, but at each step, more and more problems have ar...

Where do I find the QR code for my esim to set up Watch6

I have bought a Samsung watch 6. Recieved the esim through the app. Installed on my phone, but no QRcode. Phoned customer services 4 times. 3 really genuinely didn't seem to understand what I wanted and wouldn't put me through to a technical team and...

Hgaugh by Level 1: Joiner
  • 1 replies
  • 0 kudos

Ported to EE Saga

Long story with countless calls to O2 since 9th Feb, but on this date my wife and I ported to EE by mistake with two EE sims arriving in the post which we had to use as we lost all signal on O2 sims. Should not have happened as we had upgraded our si...

Andy700 by Level 1: Joiner
  • 14 replies
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Poor service

Worst service ever, never seen such poor service. All my family have lost service on the 30/5/24 until now

Ridwa by Level 1: Joiner
  • 6 replies
  • 0 kudos