General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

14 months of stress and no phone – still unresolved

Hi O2 team and community, I’ve been charged monthly for a phone I never received. It’s been over 14 months now. I’ve been through endless complaints, been ignored, cried in-store from helplessness, and had no access to the protection I relied on as a...

Putting fans first: why we need to shake up the ticket resale market, and our response to the UK Gov

Putting fans first: why we need to shake up the ticket resale market, and our response to the UK Government’s consultation - Virgin Media O2https://news.virginmediao2.co.uk/putting-fans-first-why-we-need-to-shake-up-the-ticket-resale-market-and-our-r...

will my phone work when 3G closes down with O2

I have an OPPO A16s.It has a 4G sim card.I can't see anywhere on my phone that says anything about VOLTE ? Will my mobile continue to work when O2 shuts down the 3G option ?How can I be sure ? Thank you

Voicemail icon won’t go away

Recently got a second hand unlocked Doro 6820 phone to replace my 3G Doro model. I keep getting the voicemail notification appearing at the top of startup page. I have checked and there were no voicemail messages. Tried switching voicemail on and off...

Community Support/Dundee United Community Trust

Hi, I'm part of the Dundee United Community Trust, which is the official charity of Dundee United Football Club. I'm looking to speak with someone at O2 about how O2 could support our community. The Trust works with those who need our support in Dund...

I need a phone with great battery but reasonable price am on benefits and am a special needs

Forced to use the MY O2 app - Boomer mode engaged

I just went to the O2 website on my PC to talk to support regarding an order. Only for the chat bot to force me to use the O2 app and have to try and type on a small phone screen instead of being able to do it on the website. Screw accessibility need...

Uswitch Upgrades.

For those waitingThe ability to upgrade on USwitch appears to be back Same goes for Moneysupermarket

O2 UK See Significant Inbound 2G and 3G Roaming Traffic as Switch-Off Looms

First hiccup to appear in the 3G shutdown.How did the other networks get round this?https://www.ispreview.co.uk/index.php/2025/04/o2-uk-see-significant-inbound-2g-and-3g-roaming-traffic-as-switch-off-looms.html

Partially Deaf (older) ladys decision re new mobile phone

Hi if U have reviewed earlier posts I'm trying to decide on a new phone. Ive trialled the Amplicomms M9500 smartphone and Amplicomms mobile 7500 (now 7501?) I could hear the ring & notify.The smartphone( from Hearing Direct) might be good for an elde...