Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3518 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 12204 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12814 Views
  • 86 replies
  • 0 kudos

40% discount scam?

I've just had a call from "O2" telling me I am a fantastic customer and will now get 40% discount off my bill for the duration of the contract! WOW! because O2 are loosing customers due to hard times caused by Covid-19 etc etc I have been identified ...

KarenM69 by Level 1: Joiner
  • 6220 Views
  • 6 replies
  • 0 kudos

Wifi calling on a phone not bought from o2

I bought myself a new sim free Huawei P20 Lite phone. I had already phoned o2 & asked if they supported Wifi calling on this device and was told YES. When I got the phone there was no option in the settings to switch on Wifi calling, so I phoned o2 a...

BevG by Level 1: Joiner
  • 929 Views
  • 5 replies
  • 0 kudos

Not impressed

Definitely not impressed. Ordered the new Samsung S21 phone and told 2 weeks wait due to demand and yet my husband ordered the same phone from EE a week after I did and his phone arrived this morning!

Pizziel by Level 1: Joiner
  • 49 Views
  • 1 replies
  • 0 kudos

Feedback

I wanted to write some feedback for an amazing customer service rep you have. His name is Yaseen and he is by far the best person I have ever had deal with my enquiries. I suffer from mental health, anxiety being one of them and I also have trouble u...

Stacey16 by Level 1: Joiner
  • 141 Views
  • 3 replies
  • 0 kudos

Signal strength.

Am I the only one really unhappy with the service O2 provides these days? I used to get great signal all over. Now I struggle with 2 bars in my own home, when I previously had full service at home. The prices remain the same though if not more. Has a...

JR240790 by Level 1: Joiner
  • 103 Views
  • 3 replies
  • 0 kudos

Protective screen covers/glass and rear protection

OK so I am on the look out for some sort of accesories for my S21 Ultra when it turns up. With so many options cheap and pricy, it's no wonder people get confused.Anyway I did find a $80 solution which is made of sapphire crystal glass albeit it's on...

anticpated by Level 28: Ingenious
  • 96 Views
  • 2 replies
  • 1 kudos

O2 community

I am so confused as just logged in now to see whole new layout and don't know how to use and where everything is? Are there any updates or articles about this whole new system and layout?

b4u2 by Level 6: Acolyte
  • 59 Views
  • 1 replies
  • 0 kudos