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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 33176 Views
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 31221 Views
  • 45 replies
  • 6 kudos

Credit file help!

I have a family plan with O2 & have been a customer for 23 years, there are 6 lines on my account. I started getting txts about a missed payment, but when I logged into my app I couldn't see anything as overdue, so thought maybe was a mistake. I got ...

Maxydudes by Level 1: Joiner
  • 119 Views
  • 1 replies
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Do O2 actually have a complaints team?

I have had an issue with o2 watch data plan for over 6 months. I have emailed complaints no replyspoke to advisers via the phone, app and X. they are unable to resolve my issue, won’t rever me to technical competent team to support. I can’t speak to ...

Silverill by Level 1: Joiner
  • 222 Views
  • 1 replies
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Credit Rating

Having recently applied for a mortgage I have become aware that my credit rating is plummeting due to incorrect information being inputted by O2. I have contacted Check My File who have agreed to instigate a notice of correction as I have sent inform...

MelF by Level 1: Joiner
  • 286 Views
  • 3 replies
  • 0 kudos

O2 Ruined my Credit File/Score

Hi all, so a couple of days ago I got a notification from Experian to advise me that I had a new default applied to my credit file by o2 for the amount of £28.00. Yes you heard right £28. I have received no letters, no messages, no communication, no ...

Desprate, 8 days in, still sim not on netwowrk -

I transferred my number from ID mobile, and they gave me a PAC code. O2 has confirmed it ported correctly. On the 28th of May, my old services ended at ID, so I popped in my new O2 SIM card. I waited 24 hours, and still nothing. I have been on the ph...

Purecard transfer

Thought I would share this tip, as many of you would have taken out a new contract with the prepaid gift card (mine was £200 with a Samsung S22). The card can only be used online/phone, which isn't ideal. However, you can easily transfer the money to...

mcmo94 by Level 1: Joiner
  • 2403 Views
  • 2 replies
  • 1 kudos

Customer service feedback - Positive

After reading a few other comments i believe @Dave-O2 is the best person to take this forward.So i was 'Sold' a data sim via virgin media, which i never really wanted\needed. When i called to cancel. After getting through a few options i was put thro...

Maca13 by Level 1: Joiner
  • 223 Views
  • 2 replies
  • 1 kudos