Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
  • 117 replies
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E sim impossible to order

Ok in simple English. I have had Contracts with O 2 since my phone was a brick with the same number. I have an i phone 14 with a contract sim only deal which is upgradable. I wish to keep this number. Having read about dual e sims both on O2 and www....

amici-pat by Level 2: Apprentice
  • 3 replies
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How can I make payment from a region where no online banking is available?

Hilts by Level 1: Joiner
  • 1 replies
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O2 - Santander OTP

Called O2 to address an issue with Santander OTP's not coming through to my son's pay at you go number. Look online, it's a common issue..shouldn't be that tricky right? If only I could speak to the right department. I've been passed through five dif...

Staggered by Level 1: Joiner
  • 1 replies
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Apparently I’m leaving ………….

Having been on a 2 hour call to o2 regarding a query and to change bank account details, I have now received a text telling me that they are sorry I’m leaving, and I’ll be disconnected later today. Needless to say I’m back on the phone and chat tryin...

CT66 by Level 1: Joiner
  • 6 replies
  • 0 kudos

O2 customer service / help

I am an O2 customer and am trying to contact O2 as I am abroad.The virtual assistant was entirely useless, in fact closed down the chat !! Admittedly its day time where I am; nighttime in UK. Which is why i need an email address to let O2 know that m...

AngieB by Level 1: Joiner
  • 4 replies
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Rolling plan payment taken but not updated!

Hello o2 took my payment on Wed 7th Feb, however just noticed that my account says "You currently don't have a tariff set up" and my current balance had reduced. Have rang up o2. They've acknowledged the payment has been taken but rolling plan not ap...

Phone Mass not working since May 2023

regarding issues with a phone mass in my area which is affecting my signal and has been going on for over a year now is this ever going to be fixed ? 02 Network Update: , Whitburn, Bathgate EH47 8JY, UK Sorry, a phone mast close to you isn't working....

Ronnie2 by Level 1: Joiner
  • 2 replies
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o2 customer service

Anyone else received a letter from o2 saying they are making changes and you can end you airtime plan earlywithout being charged the early termination fee. I have contact o2 customer service to cancel my contract and of course they are denying knowle...

mlctt by Level 1: Joiner
  • 1 replies
  • 0 kudos