General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Improve the signal in the Lancaster and Morecambe area

O2 you really need to improve the signal in the Lancaster and Morecambe area where I live, the signal here is always low, also there's a mask not working near me, the post code is LA11RX.

Did o2 refresh

For new iPhone 17pro max. Does that mean it’ll “really” take four weeks for it to arrive xxx thanks

Repeated balance notifications even when no call made

For the past few days i have been receiving multiple texts a day showing me my balance. I know others online are also complaining about this. I would attach an image but this system is like living in the stone age. The text says"You balance is £XX.XX...

Finding it impossible to cancel a SIM-only contract within 14-day cooling off period

I took out a SIM-only contract with O2 last Saturday (1 November). It is now Wednesday 5 November. I changed my mind on Monday, since when I have wasted hours and hours trying in vain to cancel it. The wait times on the phone are unacceptably long (u...

Unlink O2 and Virgin Media

I want to leave O2 but my O2 account is linked to my Virgin Media account. Does anyone know how to unlink them please so that my VM account still stays active?

Priority winner £100 gift card

I’ve received a text message it says from priority and an email from o2support@weticketit.com saying I e won £100 ticket master gift card and to rsvp with a code they gave to claim the prize but it’s saying the code is wrong is this a scam

Someone has stirred up a hornet's nest

Gov Push Ofcom to Tackle Mid Contract UK Broadband and Mobile Price Hikes https://www.ispreview.co.uk/index.php/2025/11/gov-push-ofcom-to-tackle-mid-contract-uk-broadband-and-mobile-price-hikes.html

O2 app issue

Hey all, I recently had an update for the o2 app, but now the app has frozen on the first page, I can't do anything on it, can't swipe, no buttons to press, I've cleared the cache, I've uninstalled it and reinstalled it but nothing works, it if a sha...

Blocked numbers keep calling me

Every now & again I'll get phone calls from international numbers, which I always block & delete, but somehow, the same numbers still try to contact me!I always block & report, so WTF can I do?

Merger with Virgin is a shambles

Having worked as a software engineer for over 20 years, I am embarrassed to be an O2 customer by the shoddy application of the new SSO, and the contact helpline. In the past, if I wanted any accessories or additional items, it was as simple as orderi...