Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 43229 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35141 Views
  • 45 replies
  • 6 kudos

wheres my phone

Been over a week now waiting for my new upgraded phone , and the same text message every day at 16.26 saying we are sorry blah blah blah... Not good enough. Is every other customer experiencing this poor service?

robbie996 by Level 1: Joiner
  • 370 Views
  • 3 replies
  • 0 kudos

Porting & O2 Customer Services

I had a spare number with EE on a SIMO that I don't use. I didn't want to lose the number, as it's very memorable, so I decided to port it over to O2 on a contract I use. The port was due to take place today, the port order on my O2 account was compl...

garetc by Level 7: Part Timer
  • 831 Views
  • 12 replies
  • 0 kudos

Warehouse delays resolved?

Hopefully good news and I haven't just been fobbed off.I've been in touch with O2 Insurance as I have a claim in for my phone. I've been waiting over a week for my replacement phone.Today I was told that O2 sent out over 600 items yesterday and they ...

Grant1971 by Level 1: Joiner
  • 2408 Views
  • 6 replies
  • 1 kudos

Rewards

Bit bored with 02 priority moments. Have to pay for greggs now, from one a week free! No perks to having it at all. Enter everything and never won a thing. There’s a Christmas one running with all these great prizes, that Iv never known anyone win. B...

Johnboy11 by Level 1: Joiner
  • 414 Views
  • 5 replies
  • 0 kudos

Problem transferring data and apps to new phone.

I am trying to transfer data and apps from my old Nokia 5.4 to my new Pixel 7a. When I connect the two phones by cable to start the transfer my Nokia says I need to re type my security unlock PIN but when I do so it says it is the wrong PIN and the t...

Birstone by Level 1: Joiner
  • 265 Views
  • 3 replies
  • 0 kudos

Strict NAT type

I'm a mobile broadband customer and use my connection for gaming. It seems like recently O2 changed their network to use a strict NAT type which is severely limiting my ability to game. The main reason I went with O2 to begin with because of the open...

Has Anyone Been Able to Disable CGNAT with O2?

I'm trying to setup a site to site VPN using a cradlepoint 5G router feeding a Pfsense firewall and coonect it too a Fortigate device. As far as I can see, it's all setup correctly but fails due to the CGNAT in use at O2. This is on a business accoun...