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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 43849 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 35777 Views
  • 45 replies
  • 6 kudos

appalling service

Elected to have an upgrade, could not be given to me by the delivery man as the auth code was not sent to my phone but to a defunct tablet number. The help centre couldn't help and were incapable of understanding that my current phone does not have a...

SO ANGRY

So it is time to upgradeI did this 2 weeks before xmas - a nice surprise xmas present I thought - foolishlyThen next day delivery did not happenI contact o2 and they assure me it will arrive by Sat 21st DecI get worried when I have no notification so...

PPfedup by • Level 1: Joiner
  • 555 Views
  • 4 replies
  • 0 kudos

Orders don't arrive, a failure

Orders don't arrive, a failure, an abuse in every way. How is it possible that I ordered an iPhone and it was supposed to arrive on December 2nd and it's already the 23rd and nobody says anything, an abuse?

How to boost sales, increase retentions and confuse people: the tale of an unintentional VM Upgrade!

So even though new contracts taken out this month with either O2 or VM still quote the 3.9% + RPI figure for the annual price increase in March - I have upgraded both a VM (unintentionally, more below) and an O2 contract in the last 30days - it appea...

pgn by • Level 77: Grand Master
  • 2082 Views
  • 17 replies
  • 2 kudos

End contract

I tried to upgrade a few weeks ago and during the process my existing sim was damaged and I could not receive texts/calls. Local O2 store was no help neither were online or telephone support who could not get around my not being able to receive texts...

GroundHog by • Level 1: Joiner
  • 291 Views
  • 1 replies
  • 0 kudos

Chronic Service Failures and Unresolved Billing Issues with O2 – A Call for Transparency and Account

Hello Community,I wanted to share my ongoing struggle with O2 and seek any advice or similar experiences from this forum. My issues began in October 2023 and have persisted without resolution, leading to significant distress and financial impact.Summ...

Rahman by • Level 1: Joiner
  • 425 Views
  • 2 replies
  • 0 kudos
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