General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Two phones One Number

I upgraded my phone and now I have a NEW iphone with an eSIM card and an old phone with s physical SIM. Both work I can make calls and receive msgs. This was jot intended. I only wanted to UPGRADE the phone. But o2 is useless. What can i do so o2 und...

SIM swap fraud / help

Hi,Sunday 5th Oct I'm out all morning and notice I have no network. I get back lunchtime to see 10 emails from O2 saying I've taken out a new sim tariff / swap and the price each month rocketing from £7 to £44+I log into my O2 to discover £99.73 in G...

Customer Service

Placed my order on 20 September and inundated with three emails per day for the next 7 days. All stating the same thing, delivery in 2 weeks. On 27 September the same again but this time it was delivery in 1 week On Wednesday 01 October I received 2 ...

Remote Voicemail Retrieval

I am on a pay monthly contract. I am often overseas and like tocheck my Voicemail from a remote phone by:Calling my O2 number (My O2 sim turned off)When Voicemail kicks in - I press *Enter my passcode on promptThen can listen to Voicemails. If I chan...

O2 helped the scammers

I upgraded my O2 / Virgin Media pay monthly sim package at the end of August. Since then my phone has been compromised and I have had multiple bank and credit accounts hacked. This has not been my fault but has been totally the responsibility of O2. ...

Virgin Media O2 UK Claims 1.8 Million over-65s Have Fallen for Online Scams

For information :- Over 1.8 million over-65s scammed online in the past year as Virgin Media O2 reveals new ‘Scam Schools’ programme - Virgin Media O2https://news.virginmediao2.co.uk/over-1-8-million-over-65s-scammed-online-in-the-past-year-as-virgin...

Boldyn Networks Boost London’s 5G Mobile Cover via 200 Small Cells

For information :- Boldyn Networks Boost London's 5G Mobile Cover via 200 Small Cells - ISPreview UKhttps://www.ispreview.co.uk/index.php/2025/10/boldyn-networks-boost-londons-5g-mobile-cover-via-200-small-cells.html

020 8153 1725

Can anyone confirm the above number belongs to O2 or not - I am being bombarded with calls suggesting I need a new Sim card for a 5G upgrade but struggling to confirm its not a scam

App and Website Hopeless

I’ve just paid off my device plan and started a new sim only plan, and it seems that since the merge with Virgin, everything has gone to pot!Firstly, I was unable to complete my upgrade online, just kept going to a ‘not found’ placeholder page. Had t...

Can't sign into o2 online error 400

Hi I'm writing this about my wife's account as we're utterly screwed at the moment. Signed up for a o2 sim only package for her (I should have known better). We've opted for a sim only due to me having Virgin and got a great deal on a Volt package. W...