General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Two contracts

I have been charged for two contracts for more than I shouldn't be charged for.I have been in touch with your customer service on the phone twice asking for this to be resolved.Im sick of paying for your company has not resolved this!

Network bar

My network been barred since the 12 March when I did my upgrade on my account. Ever since been connecting O2 and visiting the store. Seems like no one can help or any luck. Tried dim swap nothing. It’s frustrating having a phone and no network. Very ...

Identity Theft

On 1 Feb 2025 I received 5 letters from O2 each welcoming me to a new pay monthly account.Nothing to do with me apart from my name and my address used.Official looking envelope with O2 logo and good quality paper with Pay Monthly Mobile Agreement lea...

Frustrating - Customer Services

God ringing o2 is a lesson in patience and fustration, Got a text message from o2 saying a bill was overdue (its a legit text) with amounts that made no sense, and made the fatal error of calling customer services.. My god they are useless and incomp...

Customer Service absolutely appalling

How do I get to speak to a senior manager at a uk call centre. I’ve been trying to raise a query since February around an Applewatch linked to my phone contract and unfortunately, no one in the call centres or text service can help. I raised a formal...

Unimited Data Restrictions

Hi everyone, I'm considering using O2's unlimited mobile broadband as my primary internet connection since my new home only has ADSL, which isn't fast enough for my needs. I plan to use a Netgear Nighthawk router with an O2 SIM, but I'm concerned abo...

Diabolical service coverage!!

What is wrong with the O2 coverage lately?! Every year the price goes up but the service gets worse….

Data not working abroad

Does anyone have any suggestions. We have tried everything o2 has said like changing settings etc. and still cannot access the data. We can phone and text but that it.

O2 hotspots don't exist

I live near syon lane train station London. I switched to O2 recently. My nearest O2 hotspots shown on the map don't exist. Homebase closed last year and was knocked down 6 months ago and the Dixon's closed years ago. seriously misleading as it's yea...

account issues / sim issues

Hello, My o2 contract recently expired. I have two Nokia 105 phones registered to my account. One is a 2g handset and one recently changed to 4g. I do not use data on either device. I do not want it. Why did the customer services advisor insist on in...