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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 41876 Views
  • 45 replies
  • 6 kudos

Recycling - just not for passwords, please!

The scenario:..."My0ldPassword24.""Password expired, please enter a new one:"My0ldPassword25.""Your new password has been accepted, please login now..."...Wrong move, pardner! This explains why:https://archive.ph/mVSqV"A spokesperson for Virgin Media...

pgn by Level 79: Lord of the Boards
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No coverage in Yarm, North Yorkshire

 Hey there! I’m curious about the O2 phone mast issue in Yarm. It’s been a few months now, and it’s been a real pain. We’re stuck in the stone ages without any network 4G or 5G signal, except for the WiFi inside our homes. It’s frustrating!

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Kiddo by Level 1: Joiner
  • 262 Views
  • 5 replies
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Switch up credit check

Hi gang! Question for the room. Do we know if o2 do a full credit check on switch up customers?? Curious if anyone has ever failed a switch up? Lots of conflicting answers on the web!

Hamboi by Level 1: Joiner
  • 483 Views
  • 12 replies
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O2 shockingly bad - Virtual Assistant rubbish

Been trying to talk to a human Virtual Assistant so bad.Got to talk to Rahul after 20mins with Virtual Assistant shutting chat.I have left O2 told Rahul I don't have the O2 app and my number is no longer with O2.Rahul says he going to pass me to anot...

Rid1 by Level 1: Joiner
  • 303 Views
  • 6 replies
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