Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3498 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 12134 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12770 Views
  • 86 replies
  • 0 kudos

Recent charges

Hi can you please explain why recent charges in my o2 is still not available to view. It’s been 5 weeks since this was first reported. How much longer until it will be resolved please?

Syllabus1 by Level 1: Joiner
  • 179 Views
  • 6 replies
  • 0 kudos

Resolved! Unable to purchase more than two SIM cards

Hi,I'm trying to migrate my family pay monthly SIM cards from Virgin to O2 (new customer), however I cannot make a purchase for more than a 1x Pay Monthly SIM at a time online. I've managed to purchase two online but now am unable to order more as I ...

Gogga by Level 1: Joiner
  • 72 Views
  • 1 replies
  • 0 kudos

sms over wifi calling

I am very disappointed that O2 have not implemented sms over WiFi Calling to date. There have been questions here about this feature for around three years with promises, promises... I get weekly requests from my bank, the government and many other o...

BarryW by Level 1: Joiner
  • 1471 Views
  • 12 replies
  • 0 kudos

My Network App

Hi, Are you aware that Masts are no longer displaying in the my network app on iOS? WiFi hotspots still show but masts don’t when you select to display them.

Junior by Level 2: Apprentice
  • 57 Views
  • 0 replies
  • 0 kudos

Feedback/praise

Hi, I was wondering if anyone knows how to leave feedback for an o2 employee (positive). I spoke to Anita on 13th September 2022 who was just brilliant and gave me a great deal as a loyal O2 customer and I want to make sure it goes directly to her ma...

Julie15 by Level 1: Joiner
  • 237 Views
  • 3 replies
  • 2 kudos

Customer service

Sort your customer service out!! Received my new IPhone a week ago and it’s faulty as the Face ID function does not work. Been on live chat for 4 hours and called and spoke to a very rude email called Megan who basically said I could not read properl...

Lauryn1 by Level 1: Joiner
  • 97 Views
  • 1 replies
  • 0 kudos

Recent usage

How do you view unbilled usage? The recent charges tab has disappeared?

Gaz5 by Level 1: Joiner
  • 206 Views
  • 3 replies
  • 0 kudos

Top Class Service!

Mohammed @ O2 in Stratford Westfield was amazing, yesterday. Professional, efficient & knowledgeable. New customer. Very impressed with the service @ O2.....

Chasidah by Level 1: Joiner
  • 82 Views
  • 2 replies
  • 1 kudos

Positive feedback

Hi, I can't find anywhere to leave positive feedback for one of your employee's so I thought I would post here. After months and months of trying to sort out an issue I went into the stockport store for help and the person who served me Paul Taylor w...

Business contract issues

Hello I recently joined O2 like 5 days ago I wanted a consumer contract with a pay monthly sim so I can use the O2 mobile application but I ended up with a business contract for sim only and of course I can’t use the application. We all know how bad ...