General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Ordering a new phone package is a nightmare - O2 - sort yourselves out!

I have recently placed an order for a new phone package, upgrading from a pay monthly SIM. The process of validating is painful enough, and I have heard that people have been turned down through a credit check even though their credit score is excell...

Worst ever customer service

First, the promised code for verification took 2 hours to arrive, then it asked me to add a title to my details, then, having done that, it demanded a bloody passport photo, then it sent me back to get another verification. This is the absolute pits ...

Incorrect Default

I recently applied for a mortgage that was declined due to a default on my credit report from O2 dated October 2023 that lasted till I paid off the amount owed after receiving a letter from Lowell’s.I've now looked into this and am sure the default w...

Cancelling SIM only deal without the o2 number

Hello, I was given an o2 sim as an add-on to my broadband deal years ago to make it cheaper for the initial term. I never needed the sim, but accepted it because it made my virgin broadband deal cheaper. I have never used the sim, and did not set it ...

Why is my 5G so bad? Worse than 4G actually...

So I have just gotten back from holiday in Greece, and while I was out there I did a speedtest and my down/upload speeds were 219Mbps and 131Mbps respectively. It was amazing. I get home to the south east in the UK, and run a 5G speed test here. 9Mbp...

Travelling with o2 a complete joke!!!!!!!!

My 12-day Turkish holiday turned into a 12-day nightmare thanks to my utterly incompetent mobile provider. Despite having the correct travel bolt-on, my business phone was completely useless – no incoming calls whatsoever even though the callers were...

Zero signal in ILFORD

What The hells going on ! Been like this for a long time, Its a joke !! S21 FE is upto date with updates.

5g speed very slow

Our 5g networks is very slow in Thanet Kent speeds ate well below 50mbps. i am in Lindos Greece at the moment and 5g speeds here are above 120mbps come on o2 Uk get those speeds up where they should be!!

Today's Blue Monday - experiencing issues

I entered the Blue Monday competition today, but before I could claim the prize, the site glitched. When I tried again, it stated that I had already entered, yet I haven’t received a confirmation email.Could you please advise on how I can check my en...

Blue Mondays - Back so soon?

Hello,I tried to my Blue Mondays game this morning but after pressing play was just met by a blank blue screen. I’m assuming this was due to the outage earlier. However, now I’m trying to go back to it to either play again (for the first time really)...