GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
Hi can you please explain why recent charges in my o2 is still not available to view. It’s been 5 weeks since this was first reported. How much longer until it will be resolved please?
Hi,I'm trying to migrate my family pay monthly SIM cards from Virgin to O2 (new customer), however I cannot make a purchase for more than a 1x Pay Monthly SIM at a time online. I've managed to purchase two online but now am unable to order more as I ...
I am very disappointed that O2 have not implemented sms over WiFi Calling to date. There have been questions here about this feature for around three years with promises, promises... I get weekly requests from my bank, the government and many other o...
Hi, Are you aware that Masts are no longer displaying in the my network app on iOS? WiFi hotspots still show but masts don’t when you select to display them.
Hi, I was wondering if anyone knows how to leave feedback for an o2 employee (positive). I spoke to Anita on 13th September 2022 who was just brilliant and gave me a great deal as a loyal O2 customer and I want to make sure it goes directly to her ma...
Sort your customer service out!! Received my new IPhone a week ago and it’s faulty as the Face ID function does not work. Been on live chat for 4 hours and called and spoke to a very rude email called Megan who basically said I could not read properl...
How do you view unbilled usage? The recent charges tab has disappeared?
Mohammed @ O2 in Stratford Westfield was amazing, yesterday. Professional, efficient & knowledgeable. New customer. Very impressed with the service @ O2.....
Hi, I can't find anywhere to leave positive feedback for one of your employee's so I thought I would post here. After months and months of trying to sort out an issue I went into the stockport store for help and the person who served me Paul Taylor w...
Hello I recently joined O2 like 5 days ago I wanted a consumer contract with a pay monthly sim so I can use the O2 mobile application but I ended up with a business contract for sim only and of course I can’t use the application. We all know how bad ...
