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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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O2 Switch up

I just returned my pixel pro9 xl as part of my switch up to the s25 ultra. O2 have now stated that my phone is not eligible as I did not return a pro 9 xl but a pixel pro9. What do I do. I definitely sent a pro 9xl

Jaycee64 by Level 1: Joiner
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O2 Switch up

So my 90 days is up and I can switch up, I've put the package together got to the send contract info and contract summary then get this messageI only have 3 other lines (4 including the one I'm trying to switch up) anybody have any ideas? 

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Jonny by Level 1: Joiner
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Confused about 'WifiExtra' Hotspot connection not working on my new Pixel 9 Pro.

Been with o2 for years with the same number. New Pixel 9 Pro that I've set up and used for a few weeks. But when trying to connect to the 'WifiExtra' hotspots on the underground (or anywhere for that matter), it does not auto-connect.It doesnt allow ...

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mcaffe is it a scam

Keep getting emails from " O2" but actually from shop@superookie. my mcaffe account is closing ( has been closing for over 6 mths.I would say it is a spam but when taking my O2 phone out with Wifi but no Data switched on I get a warning that text mes...

Petezipp by Level 1: Joiner
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Can't be heard on 0345 calls

I've had lots of issues porting-in to O2 from Giffgaff. It took about 25 days for my old number to work on my shiny new phone, and even then only folks on the O2 mobile network could call or text me. Took another week or so to fix that issue. I still...

gsmith45 by Level 1: Joiner
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Why am I getting only intermittent signal?

I’m not sure why I am paying for such a poor service.O2 seem to have invested a lot of time and money in not providing the one thing they are supposed to provide - a signal that enables the customer to make a phone call, receive a phone call, send a ...

JimBob19 by Level 1: Joiner
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Termination / Enforcement of Device Plan

So in short on 21st Nov 24, I requested my monthly airtime be terminated - I confirmed with the o2 agent I could do this and keep device plan as my device/airtime was post 24 months. They confirmed and scheduled disconnection for 22.12.24. Fast forwa...

DaveoW by Level 1: Joiner
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O2 Forcing All Customers onto the New Price Rises

O2 has confirmed to ISPreview that they’re also emailing existing mobile customers to forcibly move them to the new pricing policy, albeit with a right to exit their contract as a result. This is as opposed to the usual approach, where such changes o...

Enlli by Level 69: Guiding Light
  • 17641 Views
  • 115 replies
  • 0 kudos