General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

LOST/STOLEN PHONE IN TRANSIT

I sent my old phone back on the 17th. Tracked 24. I've now received the parcel back but it has a sticker on it saying empty. I've contacted o2 switch up. And royal mail but no one seems to have any information. This is the 3rd problem I've had using ...

Network issues

Annoyed with o2. Load of crap. Moved house. I'm a mile from a mast. No signal at all for Internet or phone. I'm in Bulgaria atm on holiday .full service and 4g . O2 say they fixed my issue at home . Liars

AirPods Pro 3

Been looking at getting the AirPods Pro 3 to replace my very good 3 year old AirPods 3 with wireless charging.Looking online they seem hard to get. As Amazon is low in stock and can only deliver them in two weeks and at a weekend and I know I doing a...

Nightmare to order Samsung Tab 11 Ultra 516GB

Ordered and did not receive item! Had to order again!! Still awaiting item. India call centre lied to me. Absolutely abysmal customer service. Will go to Vodafone!!!

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

TfL names the next 10 tube stations set for mobile signal rollout in 2025

This is a topic that is raised from time to time :- TfL names the next 10 tube stations set for mobile signal rollout in 2025https://www.ianvisits.co.uk/articles/tfl-names-the-next-10-tube-stations-set-for-mobile-signal-rollout-in-2025-83995/

Terrible Service Lost A Loyal Customer

I wondered if anyone here has noticed a decline in the level of customer service provided by O2? I had a terrible experience over the last 2 days that has resulted in me leaving O2 after many years . I am out of contract on my SIM plan and had seen a...

Wifi Calling on Pay & Go - working now

My wife asked me what a new icon is on her Pay & Go Motorola phone earlier today. It is the wifi calling icon and she is on Pay & Go. We have bad O2 signal here and my contact O2 phone often switches to wifi calling but not hers until now. She was ab...

New Customer - No orders showing in myO2

hello, I am a new customer. Last Friday I managed to preorder the iPhone 17 pro max. I have paid upfront fee and got an order confirmation number, etc. in the email it says I can track my order in myO2 but when I click the link it shows that I have n...

How do I reqeust a fixed IP address

I was hoping there was a way to request a fixed IP address. I tried asking customer service but struggled to explain the concept of what a fixed IP address is. Is it possible? I have a VPN server and would like to restrict access to specific IP addre...