General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 SENT ME A TEXT ON 07/02/2025 WARNING ME ABOUT UPCOMING 3G AND 2G CHANGES

My O2 service is "Classic Pay As You Go", where you are charged 3p for a call, 2p for a SMS, and 1p for 1GB of data. You pay from a balance held in your account, topping this up as necessary. That's fine for a light phone/text user like me who does n...

Network Provider Voicemail Notification Stuck on iPhone

I had an issue recently after O2 upgraded my tariff where the “Network Provider Voicemail” notification appeared on my phone and couldn’t be cleared. After 6 support calls with both Apple and O2 I eventually found a solution myself so posting it here...

SIM card scam

To all members beware of a scam , saying that your current sim will be cancelled in 48 hours and you need to apply for a new sim card so you can receive 5G all over country and you are entitled to a 30% discount for the duration of your contract the ...

Samsung confirms new Galaxy A series phones are coming next week

Samsung confirms new Galaxy A series phones are coming next weekhttps://www.androidauthority.com/samsung-galaxy-a-series-launch-details-3529891/

No signal for 4 weeks

On 22nd January, I noticed activity on the water tower that houses the local O2 mast. As the tower is only 400 yards from my house, any activity is immediately visible. There has been no activity since 22/01, and coincidentally, there has been no O2 ...

Mobile phone theft: What to do if your device is stolen

Some reasonable guidance in here :- Mobile phone theft: What to do if your device is stolen - BBC Newshttps://www.bbc.co.uk/news/articles/cwygwnvdq23o

purchase iPhone 16 pro max

Tried to buy iPhone 16 pro max 256gb on o2 website wasn't aloud to purchase after going through all the checks so went to curry's and bought one from them , o2 you lost out again and got a much better deal from them. thanks again o2.

numerous calls informing I have a discount

recently getting numerous calls from a private number informiing I have a discount they have also sent emails asking me to click on links. My partner informs to block the number and also never click links in emails but to go to O2s website to check, ...

Easiest Switch Up to date

Thought I would send some praise on for the Barnsley Store... Went in yesterday to do a SwitchUp from then Z Fold 6 back to a Pixel 9 Pro Fold, and we must have been in store a full 20 minutes from walking in to walking out with the phone.. (The only...

Default error removal

Hi! Can you please inform me what you do to resolve this? I have had a default put on my account for £9 from O2 for a bill after my contract expired from back in Feb 2022. I haven’t known about it for 3 years until I have just received a credit check...