General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Refund of payments

I left O2 and made my final payment on 03/06/24 £32.89 and was owed £16 + since then I have received email statements with deductions being made and my latest billup to 01/09/24 now shows I'm due -£14.71. How if Ive left O2 am I still being charged a...

When will O2 bring RCS to iPhone?

Hi O2 Community, Any news on when O2 will bring RCS (Rich Communication Services) to iPhone users in the UK? RCS offers features like better media sharing, read receipts, encryption, and improved group chats. While Android users are already benefitin...

iPhone 16 cost

I was going to upgrade my iPhone this morning to an iPhone 16 Pro Black Titanium 256GB. The cost of the device plan I was looking at was £1 upfront, followed by 36 payments of £33.05. I calculated the final cost of the device to be £1,190.80. The pri...

Slow Data Connection

Internet down so uduing data on 2 different phones . I am using my data on O2 and also on another phone connected to Smarty. So dissapointed the speed of the O2 phone its so slow. The smarty phone is excellent normal speed that i would get online .. ...

Google play fraud

Hi, I had my phone stolen last month. I notified 02 immediately after it happened and they informed me they blocked the old sim card. Now I received my bill and I have over £300 of Google Play Store charges on my 02 account. 02 tell me there's nothin...

outlook

Have a new mobile (Samsung Galaxy A55) but unable to set up email Outlook. Following the guidance from website but unable to get past step 9 of 34 (Google password?). States email account or password invalid. I can access my Google account and I know...

Scam caller from 03333446973

I am aware that this was flagged in 2022 as a scam but it's still being used.Today someone called my husband from this number saying they were from O2 and offering discounts. .We checked the genuine O2 site and 2 of the products offered were not stoc...

poor support

I had written this with the intent of emailing it to the complaints team, but unable to find a email to them i thought i would leave it here and take it up with the ombudsman immediately Dear O2 Customer Service,I am writing to formally express my ex...

Hi, my 10% rewards are not being added to my account even when I claim it and no reminder text.

Hi, my 10% rewards are not added to my account even after I have claimed them and I no longer get reminder texts, last extra credit was on 18/12/23.Thanks for helping.

O2 complaint review service

Hi I've been waiting since May 7th for a reply from the O2 complaints review service short version: someone took out 2 x fraudulent device plans in my name early 2023, after a lengthy wait they said it was solved, but in early 2024 I started getting ...