General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

I can’t buy an Apple Watch.

Hi there, I want to purchase an Apple Watch and the website rejects the application just before the credit check. At the time I thought that, perhaps, because my phone was out of contract they wouldn’t let me sign up for one. anyway, last week I orde...

Can't make phone calls abroad

Hi all, I'm abroad (Europe) on holiday, mobile data roaming works but I can't make any usual phonecalls. I need to call a UK landline but am unable to do so. I also can't call the O2 customer services. Please can someone help and share how to make ca...

Concentrix CVG Intelligent Contact Limited.

Just been on O2 chat re an upgrade and ended up connected to a person who says they from Concentrix CVG Intelligent Contact Limited acting for O2 made me suspicious under present climate of scams & fraud and computer systems hacking, they asking for ...

Desperately need a phone mast in our area!

I'm the chair of our small Parish Council on the North Norfolk coast - phone signal on all networks is poor to worse than poor indoors and outdoors - we struggled to get 3G even. Many of our parishioners didn't receive the recent Govt emergency text ...

LNER Further Improves 4G Mobile and WiFi Coverage on East Coast Main Line

For information :- LNER Further Improves 4G Mobile and WiFi Coverage on East Coast Main Line - ISPreview UKhttps://www.ispreview.co.uk/index.php/2025/09/lner-further-improves-4g-mobile-and-wifi-coverage-on-east-coast-main-line.html

LOST/STOLEN PHONE IN TRANSIT

I sent my old phone back on the 17th. Tracked 24. I've now received the parcel back but it has a sticker on it saying empty. I've contacted o2 switch up. And royal mail but no one seems to have any information. This is the 3rd problem I've had using ...

Network issues

Annoyed with o2. Load of crap. Moved house. I'm a mile from a mast. No signal at all for Internet or phone. I'm in Bulgaria atm on holiday .full service and 4g . O2 say they fixed my issue at home . Liars

AirPods Pro 3

Been looking at getting the AirPods Pro 3 to replace my very good 3 year old AirPods 3 with wireless charging.Looking online they seem hard to get. As Amazon is low in stock and can only deliver them in two weeks and at a weekend and I know I doing a...

Nightmare to order Samsung Tab 11 Ultra 516GB

Ordered and did not receive item! Had to order again!! Still awaiting item. India call centre lied to me. Absolutely abysmal customer service. Will go to Vodafone!!!

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...