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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 57567 Views
  • 232 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 41858 Views
  • 45 replies
  • 6 kudos

Welcome to the 72 hr nightmare upgrade

No bank holds tried 2 different bank accounts to pay my £30 upfront and seal the deal- no payment worked. Managed to go through PayPal twice only to have the payment returned within the hour. Mind you-it is odd that you are not taken through to a nor...

R5w by Level 1: Joiner
  • 740 Views
  • 2 replies
  • 1 kudos

What is SIM-swap fraud and what are the signs?

Probably no bad thing to post this, info published today on BBC website:https://www.bbc.co.uk/news/articles/c14g47vmkevo.amp"Warning signs of SIM swapping include sudden loss of mobile service, unexpected text messages or emails about account changes...

pgn by Level 79: Lord of the Boards
  • 828 Views
  • 2 replies
  • 1 kudos

Appallingly bad service

I have received the worst service I've experienced for a long time in the past 24 hours. My wife's iPhone 11 packed up the other day, so it was quite urgent we found her a new phone. I logged on to the myO2 website and was initially a little surprise...