Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
No or v v little 4g in yo18 8ad. No ones o2 phones are getting a good signal
I cannot express how helpful and generally lovely Andrew [Removed] in pay monthly customer service was. Firstly, when I called the first time to set up my direct debit he explained that I have to wait until my due date had passed to set it up. I lead...
I have checked most days got a code and it never seems to be refreshed with new codes?
I am posting on here because I feel I need to reach out to others.I am shocked at the level of poor systems that O2 have facilitated for customers who need to complain and your policy surrounding Switch Up. I decided to Switch Up my account because t...
Ny adult children took their own 02 contracts in early august and the agent at the time told them to get a pac code ( first mistake) several calls later we had to wait until sept. Theb my sons existing number was deleted not ported that took a montb ...
O2 offers new and existing Pay As You Go customers the chance to boost their data for no extra cost - Virgin Media O2https://news.virginmediao2.co.uk/o2-offers-new-and-existing-pay-as-you-go-customers-the-chance-to-boost-their-data-for-no-extra-cost/...
Just noticed an error in one of the sections on:https://www.o2.co.uk/shop/sim-cards/pay-as-you-go#simtype=phone+big-bundles Looks like a section has been omitted and the text from the section below it pasted instead:One to feed back to the O2 Main si...
DHL & O2: A Match Made in Customer Service HellLet me share my recent experiences with DHL and O2, both vying for the title of Worst Customer Service. DHL, supposedly delivering an O2 order, didn’t just delay—it never arrived. This isn't a one-off: I...
Hi What can I do when O2 have not fulfilled their promotional deal? I have called customer services many times and they suggest writing in to complain. I've written to Complaint Review Service and waiting over 10 working days without any response. An...
I am sick and tired of calling O2 customer services. I’ve been with them for a couple of years now and thought it was time to upgrade. This was done online and it was very straightforward and hassle free and the phone was dispatched within 24hrs. Due...
