General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

49 minutes to speak to an agent??

Has anyone successfully got through to a human at o2?

Virgin Media O2 signs landmark partnership with Starlink to boost rural UK mobile coverage

Will it work or is it 'pie in the sky'. Pun intendedhttps://news.virginmediao2.co.uk/virgin-media-o2-signs-landmark-partnership-with-starlink-to-boost-rural-uk-mobile-coverage/

SIM swap fraud

Hi everyone, I’m hoping someone here can help as I’ve been dealing with a very distressing case for nearly over a week now and getting nowhere with O2 support. On 12/09/2025 I lost service completely and discovered an unauthorised eSIM had been activ...

Order I did not make

I've received a text from O2 at 22.17 this evening,Confirming my order has gone through but I have not made an order. When I checked om my O2 the order is for a sim card, my contract doesn't run out till June 2026 so I'm not sure what to do about thi...

Cwmbran Torfaen O2 shop

It saddens me, I couldn't find where there is an official place to register my appreciation of excellence in customer service. O2 employees who engage face to face with customers every day regularly endure aggression, threats, and impoliteness. Despi...

I have 2 accounts but only 1 shows

I have 2 accounts. These are 1 for my daughters mobile and 1 for myself. I cannot access my mobile account at all? I've tried all the live chat routes but nothing at all lets me access my account. It's as though it doesn't exist! Please help.

Coercive Behaviour To Manipulate Costumers Into Direct Debits...

Spend 30 minutes "updating" the account to Virgin Media O2. Then start the, "we can't process your payment" rubbish. Bank Transfer - Made as time consuming as possible. Text threatening restrictions and credit score being affected due to late payment...

O2 Recycle

I sent my iPhone 11 and iPhone 15 to O2 recycle both on separate occasions. The iPhone 11 is completed but I am still waiting for my money and they are claiming that they haven’t received my iPhone 15 yet although I have an email confirming that they...

O2

I just bought an unlimited data sim monthly plan, they set it up wrong after the guy made three mistakes reading his script, I think fair enough mistakes happen. I phone they say they’ll migrate it, I think ok sweet, they tell me 24-48 hours which me...

O2 is charging me for an extinct account

Hi,When my phone accounts were migrated to O2, they began to charge me for a sim that had been lost (along with the phone) some seven or so years earlier and which had been cancelled by VM. It was so lost I don't have the full number and do not remem...