General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Boostbox update

I've finally been able to speak to someone at O2 who understands and has access to the Boostbox system. They confirmed that all existing Boostbox units will stop working in December 2025 due to the 3G shutdown, this includes the (rare) dual band unit...

No Signal, ever!

I never get a phone signal at my home address, inside or out. I don’t live in a rural location. I have the o2 My Network app and it says I should have full 4/5g signal but never do. I keep reporting that I have no signal and just get a standard reply...

Google pixel 9 pro XL

Has anyone got the Google pixel 9pro XL at all

Extra charges despite £0 Spend cap

Hello!I've left the country for a few months as I had to be away (Europe) for family reasons (my dad sadly passed away). My tariff includes 40GB and unlimited calls with a feel at home bundle. I also have a £0 Spend Cap set on my account which should...

5G SA locations & icon symbol?

Hi,I see that O2 pushing forward with 5G standalone. I finally see my sim SA enabled. do we see any 5G symbol when using SA ( as on EE says 5G+ when using SA. ) also. They stated 500 cities live SA. So we have a list. thanks,

Email from Virgin Media

Just had the following email from Virgin Media.First I've heard of it So the question is, will this improve the O2 side of things, or are they still going their own merry way, one disregarding the other? "We've been busy improving our phone systems t...

Nightmare getting up front payment for cancelled device refunded!

I am an existing o2 customer, decided to upgrade to iPhone Air. Husband decided he wanted one too, so took out 2nd line for him, paying £375.00 upfront as was requested. Two days after husband received phone, he changed his mind. I started returns pr...

Airtime Solutions- advice - help - other experiences?

I am just asking this quickly as really unhappy with this clowns above and O2 now… We are a small business - 6 phone lines/handset deals - 1 iPad… literally about 3 years ago (I can’t even remember who called who first) but I had a couple of contract...

Account existed for 2 years I never made and being charged

I recently discovered that a O2 account I never made has existed and I have paid the bill of for two years… raised a fraud ticket was closed instantly tried to call the customer service team I may as well have asked my dog for information won’t give ...

Mobile data disappeared, hotspot not working, O2 "fix" website broken

Ive lost all access to mobile data, now only able to make calls and access the net when on Wifi (and WhatsApp).I cant even call O2 business customer service, and when I did, using my partners phone, was told by voice message that the office was close...