General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

No data in the EU

Hi allI'm at my wit's end. I went to Germany in April, no access to data. When I returned, 02 told me they'd not turned on my roaming data on my account when I transferred from Virgin last year. All good I thought. I went to Poland last week - still ...

esim stuck in processing 15 day

eSim stuck in processing now for over 2 weeks, 3 x 202 customer service calls not interested and have done nothing. 2 in store visits nothing done about it. I have formally complained to ofcom via their complaints procedure.Due to the absolutely appa...

Credit Referral/Incorrect Information/Closed Accounts

Hi, I previously posted about a dire episode of o2 Customer service - I complained at least six times in writing, with no response, wrote to the credit file department at least 4 times, no response. I ended up paying off my handsets and moving over t...

Move from Monthly SIMO to SIMO PAYG

My Monthly SIMO contract ends in a few weeks. I want to move to a SIMO PAYG and keep my current number but can't find out how to do this. Can anyone offer advice please? TIA * Only doing this because connection has got increasingly poor over past few...

Excellent service from Sam in Ballymena. Very impressed

Recently my contract for 8GB at £13.99 a month was up, and having looked through the O2 website I was disappointed with the offers available. I popped into the O2 Tower Centre store in Ballymena to see if anyone could help, or if not I would cancel m...

Switch Up.. More like Switch Off and Rip Off

When upgrading my phone in January, i was sold a contract under the premise that i can change my phone every 90 days. When i attempted to upgrade today i was refused on account of having multiple connections under my name. Nowhere does it state on my...

Migration Problems

I have moved my wife and I onto a monthly contract after being on PAYG for a few years while we travelled and was on monthly before - customers for over 20 years. When we installed our new SIM cards I was expecting our phone numbers to be migrated in...

Good Advice Article on Passwords

With the barrage of scams around these days, it's worth taking a few minutes to read this article. It may save someone a lot of anguish.7 password rules to live by in 2024, according to security experts | ZDNET

Enforcement and termination notice - too aggressive?

Hi! Has anyone had an unnervingly aggressive enforcement notice? Does anyone know how to escalate this to influence policy & practice within O2 for the sake of everyone, but especially those more frail, vulnerable or for whom English is not their fir...

Xiaomi 14 Ultra global to be released.

There are plenty details on here about the 14 ultra however quick summary 4 x 50 mp cameras, Snapdragon 8 gen 3, capacity up to 1 tb storage and high quality screen and scratch resistance. Certainly worth considering if Google, iPhone or Samsung does...