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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

Goodbye O2

After a decade of very happy service its goodbye. Since being taken over by Liberty customer service is none existent.In the old days PAYG customers could live chat with customer services. Now its a chat bot. That won't let me through to real person ...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Poor customer service

I wanted to port my number from EE to O2, so I called the O2 customer service for help on the 21st of May 2024, i provided all information required to enable the customer advisor complete the form and initiate the porting request. at the end of the c...

Believe by Level 1: Joiner
  • 1 replies
  • 0 kudos

Scam number

Just recieved a message from what looked like my energy supplier saying my smart meters need changing and to arrange a time and date with them, all looked legit as they had my account number attached so messaged a date tot them but upon checking afte...

Maffa_82 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Don't answer this number it's a fake!!

So I got a call earlier today from this phone number +442081632113 saying their name was either Mike or Mark and that they were from O2 which I figured was a lie as as soon as I asked if you're from O2 why is my phone telling me this is a scam they h...

Brownie96 by Level 1: Joiner
  • 2 replies
  • 0 kudos

O2 Stores

My phone is lost or stolen. I have been to my local O2 store four times in the last two days. I have picked the phone and the associated package. But the O2 store, and I am told this is a UK wide problem, cannot process orders and transactions. Anyon...

liamphone by Level 1: Joiner
  • 1 replies
  • 0 kudos

Ariel direct

Hi there I've just recently come in to contact with these people and I wanted to see what they were about and from reading what I've seen on here I'm a bit concerned is there a way to change back ?

Unknown calls saying O2

I have had about 10 calls today from 020 8187 6020 saying my sim will stop soon , but since there is no reason for this to happen is this spam as I suspect??