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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 31221 Views
  • 45 replies
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Ariel direct

Hi there I've just recently come in to contact with these people and I wanted to see what they were about and from reading what I've seen on here I'm a bit concerned is there a way to change back ?

Unknown calls saying O2

I have had about 10 calls today from 020 8187 6020 saying my sim will stop soon , but since there is no reason for this to happen is this spam as I suspect??

FAO Anyone needing Usage reports for insurance purposes

Just incase anyone is in a situation where they need to make a claim, and you are told to request a usage report from o2. I would highly advise to be very cautious about this. It’s very unreliable and can result in you spending many hours making phon...

KRB78 by Level 2: Apprentice
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  • 7 replies
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Unable to connect to networks when roaming

For the past 4 years or so, I've never been able to connect to a network when abroad. This has been different devices, a different contract type (sim only to pay monthly with device) and even a new physical sim.My current device has given the most us...

M-Gul by Level 1: Joiner
  • 265 Views
  • 4 replies
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Customer service

Why is it 02 encourage customers to do their job in customer service. This company is the worst I’ve ever come across.

One off payments

Morning, I was in an O2 shop recently and was talking about making a payment to reduce monthly expenditure. Assistant told me the app shouldn't allow me to do that but on checking again I am given a choice of either reducing monthly payments or reduc...

martin671 by Level 1: Joiner
  • 193 Views
  • 2 replies
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SMS Challenge on sign-in to Forum this morning

What's the reason for this sequence of transactions needed to sign in to the Forum on laptop earlier, and just now to the web version of My O2 on mobile, @Dave-O2? SMS lands, after a warning not to share the PIN that is about to arrive... Something a...

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pgn by Level 75: Digital Don
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Retrieving an exchanged phone

Hi all. I recently claimed on my insurance after my screen smashed. It was impossible to use the phone and undertake a back up. I switched it for a new one (via the claims process), but have realised that my back up to Google Photos had not been swit...

CJ1989 by Level 1: Joiner
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  • 1 replies
  • 0 kudos