General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Worst customer service EVER!!!!

Hi. Does anyone know how to help resolve issues please? I've had ongoing problems with O2 now for about 5 weeks! Phone is a waste of time as your just passed backwards and forwards to people who are absolutely useless at their jobs!!!! Many trips in ...

Merger with Virgin is a shambles

Having worked as a software engineer for over 20 years, I am embarrassed to be an O2 customer by the shoddy application of the new SSO, and the contact helpline. In the past, if I wanted any accessories or additional items, it was as simple as orderi...

Switch up loan payment oddity

Hi all. Straight to the point. I have noticed that my current mobile device plan has had over £1k paid on it when it should only be 3 months worth. I couldn't wrap my head around it, then I realised it looks like the amount that was left on my previo...

Secondary Emails.,.Think We Know the Story

https://www.ispreview.co.uk/index.php/2025/08/virgin-media-o2-uk-users-struggle-to-access-secondary-email-addresses.html

Frustrating - Customer Services

God ringing o2 is a lesson in patience and fustration, Got a text message from o2 saying a bill was overdue (its a legit text) with amounts that made no sense, and made the fatal error of calling customer services.. My god they are useless and incomp...

Billing glitch ?

Received my bill over the weekend.Twice.Both with the wrong account.About the same £ as normalNot sure Ford Motor Company spend as little as I do on mobiles though.Is this a widespread glitch does anyone know or should I be chasing it up ?

EveryoneChinese Voicemails

Hi everyone. Every now and again I keep getting random voicemails (had one yesterday), and they're a female speaking Chinese. Needless to say I delete them, but each time the alert says it's a voicemail from O2. Is anyone else experiencing this?.

Haven Campsites o2 Network Upgrade

Looks like o2 are trying to improve coverage finally at coastal locations via Haven Campsites https://news.virginmediao2.co.uk/sun-sea-and-stronger-signal-o2-to-upgrade-its-mobile-network-at-more-than-20-haven-holiday-parks/Love how they only mention...

Complaints team

Do the complaints team actually do anything at O2, in fact a better question would be is there a actual complaints team that exists at O2, I made a complaint weeks ago and received the standard fluffy reply and since then I've heard absolutely nothin...

Spamhaus preventing sending of emails on O2 mobile

I see from the forum that this has occurred in the past, quite a few years ago, but I'm getting it on mine and my wife's O2 accounts. The message lately is to the effect that Spamhaus has blocked 82.132.246.232 listed by XBL. I'm sure there were othe...