General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

What is a Browser ?

I need to know what browser I use so I can receive as good as it gets sort of Star Chart Reading : the file my dear talented friend says the file is too big on Outlook = Never used Outlook I think.I double click on Microsoft ? Edge to 'Open up the La...

AI flagging 50 million scam and nuisance calls every month to O2 customers thanks to free protection

AI flagging 50 million scam and nuisance calls every month to O2 customers thanks to free protection service - Virgin Media O2https://news.virginmediao2.co.uk/ai-flagging-50-million-scam-and-nuisance-calls-every-month-to-o2-customers-thanks-to-free-p...

Gross error by O2 employee has caused serious problems, how can the problem be fixed?

Any help gratefully received, thank you. Including to whom I could address this issue and hope to get it sorted. On 15th March at 18.21, I contacted O2 with my girlfriend, Julie, on my girlfriend’s telephone, to ask O2 simply to move her phone to my ...

Updating problem

Hi, I downloaded an app for work's HR not long ago. I didn't use it that I can recall, and when Imore recently wanted to, found it was gone! I tried to get on my phone again but a message pops up, whether on computer or phone, telling me that it's no...

Global Recycling Day - tomorrow (18 March 2025)

TURNING OLD TO GOLD: BRITS COULD EARN £600 WITH THEIR UNWANTED TECH - Virgin Media O2https://news.virginmediao2.co.uk/turning-old-to-gold-brits-could-earn-600-with-their-unwanted-tech/

Customer Service - Horrific

I have spent 3 hours over 2 days trying to speak to someone with any practical knowledge or who who can provide any actual customer service. in short I have 3 contracts with 02. I cancelled one contract on 19/3 and queried why a month later my accoun...

TECH for TECHs Sake ....... !!!!!!! ... :(

Whatever happened to : Market Research ... ? Art for Art's Sake : by 10cc ... = ... a Song which 2nd line is : Money for Gods Sake CR*P Customer Services bullying you into Parting with Money Silly ol' Me would just like a bullit point of How to Use a...

Can’t cancel a travel bolt on

I found that I could no longer get online with the hotel’s WiFi whilst here on holiday in Antigua. So I added the travel bolt on zone 3. I received an email (via my husbands iPhone as mine still does not connect) saying I had purchased the bolt on an...

Scammers stole £40k after EDF gave out my number

O2 gets a mention herein :- Fraudsters stole £40k from Hertfordshire man via phone scam - BBC Newshttps://www.bbc.co.uk/news/articles/ckg885lxd3jo

After 6 mths they still havent closed my account

I was bullied into getting an 02 pay monthly sim via virgin media . Within days i tried porting my own number to the 02 sim ,was supposed to off been done after 24 hours.. it wasnt !! After having to contact them several times about this i had enough...