General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Worst customer service EVER!!!!

Hi. Does anyone know how to help resolve issues please? I've had ongoing problems with O2 now for about 5 weeks! Phone is a waste of time as your just passed backwards and forwards to people who are absolutely useless at their jobs!!!! Many trips in ...

Account help

How may I look into my settings to change my password

o2 removed o2 Travel without asking, now trying to charge £140 for use abroad!

Another long tale of o2 woe... I travel abroad regularly for work, in the summer it can be more than once a month. I always check before travelling that I can use my o2 monthly plan as if I was at home. No trouble until early this month - I was trave...

Digital Pin Number for Receiving Parcel

Dear Sir/Madam Please help me out. My name is Mohammed [removed],I am from the UK. I supposed to receive a parcel from my Mobile Company 02 On the 16/06/2024 o2 send the parcel to my home address which is [removed].I supposed to receive my parcel ([r...

Skype

The use of Skype is often mention on this forum, both to contact O2 from overseas and to make free calls over WiFi, particularly from overseas. We even have a forum guide to Skype :- Guide: A Guide to Skype This article gives further hints and tips f...

O2 has to be the biggest bunch of crooks.

O2 has to be the biggest bunch of crooks. I have paid over 1000 pounds so far for a flip gone and within the first week I broke screen they wanted 400 pounds to fix it I can't afford that I am already paying them 160 a month for 3 phones. My son who ...

Terrible signal 3G everywhere

My signal is constantly on 3G this network is a shambles

Disney plus premium auto upgrade

Received a postal letter today informing of the increase to £10.99 and called 202. CS said they had 2 days of constant calls about the change to Disney premium. And have been changing everyone’s extras. It been mentioned that they’ve moved how to acc...

Disaster phone upgrade process and still no new phone after 17 days - and counting!!

Ordered phone 10/06, delivery made by dpd 11/06. The delivery driver wanted a code which I hadn't received as my sim had been disabled. He took the phone away. Since then, all appeals to O2 for redelivery and now cancellation of the order as I wish t...

What is going on with O2 lately?

Anyone else had issues with O2 lately. They havent been able to port my number since April, Complaints department not responding to the point its almost past the 8 weeks that I can submit an OfCom complaint. Order has been stuck for the return of a h...