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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 31126 Views
  • 45 replies
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O2 recycle scam!!!

I did the 02 refresh and upgraded my iPhone 7 last week. I went ahead with accepting £175 for my phone via the o2 recycle at the same time as upgrading my contract. I received the packaging and it was flimsy so added some secure bubble wrap and cloth...

Liz4paris by Level 1: Joiner
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  • 9 replies
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Down grade a tariff

I have reached the end of an 18 month Virgin sim only deal. Whilst the unlimited data during this period was fine I didn't need or use anywhere near that amount. Now I want to downgrade to a 50gb sim at £10 pm but when I go into "upgrades" it only sh...

Data Breach

02 has definitely had a data breach. Scam caller knew my email address, phone model, exact monthly payments. Next day another scam caller saying my SIM card was going to stop working. Phoned customer service, someone had phoned and asked for details ...

Username change

Can I change my O2 community username or am I stuck with this one now? Around 2 to 3 years ago I made the switch from Samsung to Apple after getting fed up and wanting to change it up and I feel that my username doesn’t really represent me anymore as...

Oxygen87 by Level 13: Prompter
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  • 2 replies
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O2 Legacy Account

Hello, I took out a 12 month contract with O2 in November 2023. I received the following email in April: Hi,Urgent reminder about your O2 accountWe’ve been trying to contact you about your mobile services. We’re changing our billing system and, as a ...

gesbit by Level 1: Joiner
  • 826 Views
  • 3 replies
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London Underground - mobile 'phone coverage

This is a topic that recurs from time to time :- Expanded mobile phone coverage goes live on Elizabeth line and Underground (ianvisits.co.uk)https://www.ianvisits.co.uk/articles/expanded-mobile-phone-coverage-goes-live-on-elizabeth-line-and-undergrou...

Oxonian by Level 31: Resolver
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Porting problems lasting over 10 days!!!

I got my new sim from o2 and my old number supposed to port on 08/05/2024 but nothing happened. I have tried contacting o2 a number of times where I am told the issue will be resolved but each time I call they say it will take a few more days but not...

Salmashb by Level 1: Joiner
  • 120 Views
  • 1 replies
  • 0 kudos