General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Incurance

Dear O2 Insurance Team, I am writing to express my deep dissatisfaction with the handling of my recent insurance claim. I have now been waiting for over a week to receive a replacement for my iPhone, which is completely unacceptable. Not only has the...

O2 celebrates the power of connection in bold new campaign

For information :- O2 celebrates the power of connection in bold new campaign - Virgin Media O2https://news.virginmediao2.co.uk/o2-celebrates-the-power-of-connection-in-bold-new-campaign/

O2 and Sofar Sounds to host the UK’s most remote gig in the Scottish Highlands for FREE

For information :- O2 and Sofar Sounds to host the UK’s most remote gig in the Scottish Highlands for FREE - Virgin Media O2https://news.virginmediao2.co.uk/o2-and-sofar-sounds-to-host-the-uks-most-remote-gig-in-the-scottish-highlands-for-free/

Exmouth service level

The service for *** *** is pathetic every day shows Emergency Calls only or no service. today waiting for an OTP to complete a payment, had to go outside, no service, came back in, no service. eventually OTP arrived. also got a text message from O2 s...

Porting issue? HELP

Hi. I have a problem. I ported my number from EE to O2 no texts or calls from non-O2 numbers were getting through. I can’t send any texts either. I’ve spoken to customer services on the phone and the app a total of 20 times in the last week, several ...

Maximum lines issue when upgrading

Hi, very much aware this is a customer led community and not staffed by O2 but just wanted to explain an issue I have and see if anyone else has had it or has had it rectified. I have 8 lines on my account (mine plus various family member phones, 2 t...

A good time for touts: Ticket resellers charging MORE THAN TRIPLE the price charged by artists to Sc

For information :- A good time for touts: Ticket resellers charging MORE THAN TRIPLE the price charged by artists to Scotland shows this summer - Virgin Media O2https://news.virginmediao2.co.uk/a-good-time-for-touts-ticket-resellers-charging-more-tha...

Getting Your Business Ready for 2G and 3G Inbound Roaming Changes

For information :- Getting Your Business Ready for 2G and 3G Inbound Roaming Changes - Virgin Media O2https://news.virginmediao2.co.uk/getting-your-business-ready-for-2g-and-3g-inbound-roaming-changes/ O2 UK Issue Progress Update on Removal of Inboun...

My data not being shown on the App

I have just recently paid up my device plan and switched to a sim only contract. Since I have done this on the app keep saying, “something went wrong, we can’t display your usage”, now do I have to contact CS or wait till my new bill is generated?Tha...

Our laser focus on customer service is paying off, but we aren’t stopping here

For information :- Our laser focus on customer service is paying off, but we aren’t stopping here - Virgin Media O2https://news.virginmediao2.co.uk/our-laser-focus-on-customer-service-is-paying-off-but-we-arent-stopping-here/