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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Google Pixel 9 Pro

Ordered new pixel 9 pro 10 days ago. Order status says "processing". Contacted O2 numerous occasions to be told it's coming and nothing to worry about. Tonight I spoke to someone who told me they are out of stock for the foreseeable future. I don't l...

Shaun105 by Level 1: Joiner
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Not network data for over a week

I’m on GiffGaff and they use O2 masts. I’ve been without 4G home data for nearly two week. This is beyond ridiculous. The network update is that they are talking to the landlord to be able to access the mast to fix it. Two weeks? Really! What a crap ...

Dave74 by Level 1: Joiner
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Sim-swap fraud rises by 1,000%

Thoughts on this one? Personally I hate 2FA, OTP etchttps://www.itv.com/news/20**Personal info**/sim-swap-fraud-rises-by-1000-as-criminals-exploit-two-factor-authentication

Enlli by Level 70: Enigma
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OTP code not being received

I’ve recently joined 02 and had a problem receiving OTP codes from my bank Santander,Judging by the number of other posts, this seems to be a common issue.I was able to rectify the problem by doing a phone reset.

Roy2507 by Level 1: Joiner
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Back of the net: O2 upgrades its mobile network in Wembley Stadium ahead of Summer events

It is probably fair to say that this upgrade is overdue :- Back of the net: O2 upgrades its mobile network in and around Wembley Stadium ahead of a blockbuster summer of events - Virgin Media O2https://news.virginmediao2.co.uk/back-of-the-net-o2-upgr...

Oxonian by Level 39: Midshipman
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Fantastic Agent

I’ve just finished a phone call with an agent who helped me upgrade my phone and I really want to leave some positive feedback. I can’t remember his name unfortunately! He was however fantastic at his job. He spent an hour sorting my new phone contra...

Chatians by Level 1: Joiner
  • 398 Views
  • 3 replies
  • 1 kudos