Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
I have 2 accounts. These are 1 for my daughters mobile and 1 for myself. I cannot access my mobile account at all? I've tried all the live chat routes but nothing at all lets me access my account. It's as though it doesn't exist! Please help.
Spend 30 minutes "updating" the account to Virgin Media O2. Then start the, "we can't process your payment" rubbish. Bank Transfer - Made as time consuming as possible. Text threatening restrictions and credit score being affected due to late payment...
I sent my iPhone 11 and iPhone 15 to O2 recycle both on separate occasions. The iPhone 11 is completed but I am still waiting for my money and they are claiming that they haven’t received my iPhone 15 yet although I have an email confirming that they...
I just bought an unlimited data sim monthly plan, they set it up wrong after the guy made three mistakes reading his script, I think fair enough mistakes happen. I phone they say they’ll migrate it, I think ok sweet, they tell me 24-48 hours which me...
Hi,When my phone accounts were migrated to O2, they began to charge me for a sim that had been lost (along with the phone) some seven or so years earlier and which had been cancelled by VM. It was so lost I don't have the full number and do not remem...
Hi, Wondered if anybody else had experience roaming in Mexico? I’ve been here two weeks and only ever seem to be on the Movistar network. This is fine, but they have very limited coverage only in major cities and towns. It means that smaller towns, l...
I never get a phone signal at my home address, inside or out. I don’t live in a rural location. I have the o2 My Network app and it says I should have full 4/5g signal but never do. I keep reporting that I have no signal and just get a standard reply...
Has anyone got the Google pixel 9pro XL at all
Hello!I've left the country for a few months as I had to be away (Europe) for family reasons (my dad sadly passed away). My tariff includes 40GB and unlimited calls with a feel at home bundle. I also have a £0 Spend Cap set on my account which should...
Hi,I see that O2 pushing forward with 5G standalone. I finally see my sim SA enabled. do we see any 5G symbol when using SA ( as on EE says 5G+ when using SA. ) also. They stated 500 cities live SA. So we have a list. thanks,
