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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

O2 affecting my credit score negatively

I was an O2 customer for 10+ years and last year I finally made a switch to another network due to having persisting issues with O2's signal even though I was paying for a 5G most times I hardly has 3G (even when I am outside). Before I left I called...

Error message when trying to extend rings

I've changed from a samsung to iphone using same sim card. However when trying to extend the ring time to 30 seconds using the forum guide I get the following error message: Error performing request unknown errorSetting registration failed voice call...

Apple Watch Series 6 not syncing with iPhone 11

I couldn’t understand the bot question and answers. As it was trying to reset to factory settings which would’ve deleted my fitness data! I had to go to WORTHING 02 shop today 11/5 around 2pm where I previously had bought my watch and phone 2.5 years...

Totally ridiculous

After my partner passed I went through the O2 bereavement services to keep one of the numbers on my partners account, went to a shop to buy a new sim so I had my own account and was told it would take 5-10 days to get the number swopped that was on t...

Gray1h by Level 1: Joiner
  • 8 replies
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Crossed wires on O2 exit bill

O2 in the news :- TONY HETHERINGTON: Boss behind firms fined £340k for more than 1.4m nuisance calls is unmasked | This is Moneyhttps://www.thisismoney.co.uk/money/experts/article-13406893/TONY-HETHERINGTON-Boss-firms-fined-340k-MILLION-nuisance-call...

Oxonian by Level 31: Resolver
  • 0 replies
  • 0 kudos

Stop the Smartphone Swindle

From the VMO2 news' blog :- Opinion: Stop the Smartphone Swindle says Virgin Media O2 COO Rob Orr - Virgin Media O2https://news.virginmediao2.co.uk/opinion-stop-the-smartphone-swindle-says-virgin-media-o2-coo-rob-orr/

Oxonian by Level 31: Resolver
  • 3 replies
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Galaxy buds 2 pro

I upgraded my phone and contract around a year ago to the Samsung S23 Ultra. Part of the upgrade package was a pair of Galaxy Buds 2 Pro headphones for £1. A code was meant to be sent out but I never received this. I have spoken with O2 customer serv...

George28 by Level 1: Joiner
  • 5 replies
  • 0 kudos