General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Warehouse delays resolved?

Hopefully good news and I haven't just been fobbed off.I've been in touch with O2 Insurance as I have a claim in for my phone. I've been waiting over a week for my replacement phone.Today I was told that O2 sent out over 600 items yesterday and they ...

Rewards

Bit bored with 02 priority moments. Have to pay for greggs now, from one a week free! No perks to having it at all. Enter everything and never won a thing. There’s a Christmas one running with all these great prizes, that Iv never known anyone win. B...

Problem transferring data and apps to new phone.

I am trying to transfer data and apps from my old Nokia 5.4 to my new Pixel 7a. When I connect the two phones by cable to start the transfer my Nokia says I need to re type my security unlock PIN but when I do so it says it is the wrong PIN and the t...

Strict NAT type

I'm a mobile broadband customer and use my connection for gaming. It seems like recently O2 changed their network to use a strict NAT type which is severely limiting my ability to game. The main reason I went with O2 to begin with because of the open...

Has Anyone Been Able to Disable CGNAT with O2?

I'm trying to setup a site to site VPN using a cradlepoint 5G router feeding a Pfsense firewall and coonect it too a Fortigate device. As far as I can see, it's all setup correctly but fails due to the CGNAT in use at O2. This is on a business accoun...

Worst network available

Absolute rubbish for signal and data. Without a WiFi connection you are effectively cut off

Virgin Media O2 opens the doors to flagship store in Westfield, Stratford City

This might be relevant to community members who are based in Greater London :- Virgin Media O2 opens the doors to flagship store in Westfield, Stratford City - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-opens-the-doors-to-flagshi...

Why are O2 still accepting orders they know they can't fulfil?

As per the title Also they're falsely advertising next day delivery, a pathetic excuse for a company to be honest. A company of its calibre should anticipate these things and have a plan in place for it.

False advertising

I upgraded my phone on Tuesday. O2 store AND O2 page both clearly state that if ordered before midnight then item would be delivered NEXT WORKING DAY... this has not happened and after speaking to customer services I am informed that my new phone has...

disability access , following overly techy procedures

hello im Neuro diverse. and nothing matches so im getting overwhelmed and stressed out.I need to send my phone back for repair, it is very broken! I'm insured thankfully.but the information doesn't follow a logical stream with the same jargon so I ne...