General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Porting Issue - No caller ID on incoming calls Pixel 8 pro

Recently ported to O2 from Vodafone and no caller ID on incoming calls. Fix - Press Call IconPress menu icon - 3 dotsSettings Calling AccountsPress Name of SimAdditional settings Press Caller ID Select "Show Number"

Disappointing

O2. I've been waiting for my order for 2 days to be delivered and it hasn't been. You've disconnected my number to transfer it to O2 so I'm without a phone completely... and noone picks up the phone! Sort. It. Out

O2!!! Your customer service very very very bad

O2!!! Your customer service is absolutely unacceptable! I am trying to get through to your call center - 3 days no one is picking up! Yesterday 60 minutes, today already 60 mites, day before yesterday 90 minutes!!! What a joke! No information about d...

Avoid Aerial Direct like the plague

Aerial have been robbing me for the last 2 years. I have SIM only business contracts which are ending soon.Letter from O2 states that I can continue my current contract "3GB Handset Inclusive" for £26 exc VAT or go to SIM ONLY 6GB for £11 exc VAT. Do...

A Complaint

To whom it may concern: Account No: ******** Mobile No: ************ I went to the Ashton Under Lyne store on Tuesday 12th November 2024 to upgrade my old phone, as I was having some issues with it, Kristy was the one who served me, in the end I upgr...

Leaving O2

Hi all, I’m getting very cross with O2 Customer service and wondered if anyone here can help?I requested an upgrade last week (iPhone 16 pro) but somehow was sent the new phone AND a new contract/number so I currently have 2 phones and two numbers. i...

New switch upgrade Google Pixel Fold 9

Upgraded via switch on the 9th November it did say it would be an upto 3 week delay in the order being sent out Its only day 13 so i won't bother contacting CS just yet has anyone else ordered the Pixel fold 9 and waiting if so how long did you wait ...

Loss of o2 signal since moving broadband to Virgin Media

A few months ago I moved my broadband from Sky to Virgin Media. I have always been with O2 for my mobile. I used to have full signal in my home, but since moving to Virgin Media Broadband, I never get full signal in my home, and it’s usually on just ...

O2 Completes Work to Improve its Mobile Network in Derby

O2 Completes Work to Improve its Mobile Network in Derby - Virgin Media O2https://news.virginmediao2.co.uk/o2-completes-work-to-improve-its-mobile-network-in-derby/ O2 UK Complete 4G and 5G Upgrades for 1,500 Postcodes in Derby - ISPreview UKhttps://...

Problem to move nr from PAYG to pay monthly

I've requested O2 PAYG to O2 pay monthly keeping same number more than 1.5month ago but they have blocked my old number and nothing was done. I only have promises and feedback I should wait 24h for the problem to be solved. I also bought that number ...