General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Completes Work to Improve its Mobile Network in Dundee

For information :- O2 Completes Work to Improve its Mobile Network in Dundee - Virgin Media O2https://news.virginmediao2.co.uk/o2-completes-work-to-improve-its-mobile-network-in-dundee/ O2 UK Boost 4G and 5G Mobile at 700 Postcodes in Dundee, Scotlan...

Virgin Media O2 UK to Boost Customer Service with New Lumi AI Tool

I wonder https://www.ispreview.co.uk/index.php/2025/07/virgin-media-o2-uk-tries-to-boost-customer-service-with-new-lumi-ai-tool.html Note the bit about recommending extra products and services?

Busy signal response when being called from abroad

When a caller in Australia calls me, they have been receiving a busy message - despite the fact that I am not on the phone. This does not happen when UK numbers call. Any idea as to what the problem is. The caller's number has not been barred by me.

O2 UK and Ontix Expand 4G Mobile Small Cells to Bristol’s Clifton Area

This was a busy area with poor O2 capacity :- O2 UK and Ontix Expand 4G Mobile Small Cells to Bristol's Clifton Area - ISPreview UKhttps://www.ispreview.co.uk/index.php/2025/07/o2-uk-and-ontix-expand-4g-mobile-small-cells-to-bristols-clifton-area.htm...

Virgin Media O2 Adopt Trustly’s Pay by Bank Solutions for UK Customers

https://www.ispreview.co.uk/index.php/2025/07/virgin-media-o2-adopt-trustlys-pay-by-bank-solutions-for-uk-customers.htmlThe good old comments section looks like it will be interesting

Credit check accepted but basket expired?

I got my credit check accepted for a contract phone yesterday. The email said to check my account but there was no information at all. I just found my basket and now it’s saying my item has expired and I need to start the process again?? But it’ll af...

Compliment

Dear O2 Team,I’m writing to share a very positive experience I had at your Bentall Centre, Kingston branch on 19th July 2025 around 1:00 PM.I visited the store to upgrade my contract from SIM-only to a phone plan, and I was assisted by Darius, who wa...

O2 and VM account linking

Hi everyone, Just had to link my o2 and VM to access my o2 account, it wouldn’t let me login otherwise, has anyone else had this too? I don’t have any VM services so this is very strange.thank you in advance!

WHAT A PALAVER (To Access Community This AM)

It seeems a few of us couldnt get onto community this morning as O2VM wanted to link my accounts. Bit stupid as I don't have any VM products. Normally I log on via PC. Click on sign in link to Community and voila I'm in. Not this morning. I was prese...

What a complete & utter shambles. How can O2 get something so simple so wrong!

Bit of back story first : Going back a month I had 2 sims / numbers on an O2 acc. that had transferred over from Virgin years back. Wife used 1 and I the other. Wife got a new S25 & O2 sim package and wanted to keep old number she used. I had to call...