General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Adding cards to wallet

I have a new iPhone 15 but cant add any cards to the phone or wallet, been into Apple store and onto banks they all say its problem with 02/phone - anyone help me resolve ?

All Incoming calls as no caller ID

Since doing an sim swap all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS, called o2 customer support twic...

02..... lying, stealing.

Next day delivery....... lies New phone ordered and paid for 2 weeks ago and still not here......... unacceptable Text message every day saying "oops"........Unacceptable Being charged for new phone and existing phone..... unacceptable and illegal. D...

Genuine text or scam?

I just had a text purporting to be from O2 stating my current airtime monthly amount and that I could change it if I wanted. There was a link, but I didn’t click it as I wasn’t convinced it was genuine. The amount was exactly right, so I thought it m...

Still waiting for new mobile phone

So I ordered a new Samsung Galaxy S24 on 21st September. I still haven't received it! After several telephone calls, emails, complaints, emails ignored by the complaints team, complaints team not calling back when they said they would! I finally spok...

Delayed order from 29/11/24

I put my order in on 29thNovember 24 this was an upgrade order. It went through fine and I received the dispatch notification and delivery pin. Monday the 2/12/24 arrived and I received nothing but this was the expected delivery day. This was for my ...

Awful Treatment

Ok, lets start with, I've never been with anyone else for over 15 years but O2 until November this year. At this point, I paid off my iPhone 15 balance due, but all the airtime deals I was left with were awful. I paid off the phone balance because th...

Unprofessional Service

Good morning 02Not so a good morning for me! Once again I’m having to contact again with regards the absolute disgraceful and disrespectful service that I’m receiving and it seems no one seems to want to help and keeps on Passing on the responsibilit...

The New Annual Price Rises Announced

For O2 customers on low price tariffs it's quite steep https://www.ispreview.co.uk/index.php/2024/11/virgin-media-o2-adopt-new-uk-pricing-policy-for-broadband-tv-and-mobile.html

Order delays

Hi everyone, i placed an order for an iPhone on the 7th December and I’m still waiting but I’ve had no email update due to not being able to access my o2 app due to a lost device. Any help is greatly appreciated thanks