General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Price Rise 2025

When playing around in MyO2 I came across the followingMonthly price of your Airtime Plan will increase each year from your April bill.Please refer to your current contract form for details of this increase.Excludes Essential Plan. So I looked up my ...

The Death of Customer Services

Interesting article. Much of this we know or experience.Probably why my Pixel as a 'wait for me' feature in the phone app.https://www.theguardian.com/money/2025/apr/17/the-death-of-customer-service-why-has-it-become-so-so-bad

Oxford Named First of Three UK Cities to Get New 5G Small Cell Mobile Boost

Oxford Named First of Three UK Cities to Get New 5G Small Cell Mobile Boost - ISPreview UKhttps://www.ispreview.co.uk/index.php/2025/04/oxford-named-first-of-three-uk-cities-to-get-new-5g-small-cell-mobile-boost.html

Reduced Price Phone for 3G Customers

According to one poster on ISPreview the phone they were offered is this:-https://www.gsmarena.com/tcl_505-12823.phpAmazon and Agos have them at around £89. Not sure what O2's subsided price works out at

Monthly charge

I'm 87 years old and have a sim only monthly plan. My monthly payment has jumped from £6:49 to £8:29. Is this correct?

Enforcement And Termination Notice Letter

Hello, About a month ago I called O2 to cancel my contract and pay off the sim for another device. I had been told that the termination of my account was in process, and the rest of the money i owed for the sim card would be taken out of my account -...

giffgaff Broadband Anybody?

Early days but one to watch https://finance.yahoo.com/news/mobile-network-launches-10-broadband-140043257.html

O2 provides top tips on staying stress-free while roaming abroad this Easter

O2 provides top tips on staying stress-free while roaming abroad this Easter - Virgin Media O2https://news.virginmediao2.co.uk/o2-provides-top-tips-on-staying-stress-free-while-roaming-abroad-this-easter/

buying data

why is it so difficult to navigate o2 business i only want to purchase more data how hard can that be

0344 809 0202

I called 0344 809 0202 as published on O2 website to report spam.The call identity on my phone was Boyarsky Murphy Architects??The person who answered claim to be from O2 and sent me a passcode and asked me to read it back.I refused as O2 website sta...