General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Power of attorney

I have power of attorney for my mother who sadly has gone into a care home and no longer uses her payg phone,she still has £20 credit on it,how can I get it back? I've emailed 02 with what they wanted to know but am still waiting on a reply!

o2 40% discount and gift hamper

I am usually very cautious when it comes to cold calling, but I fell for the aforementioned scam. I would say it was very sophisticated. The woman calmly explained I had been selected for a discount, she had ALL my details, I mean everything, from ho...

Unable to Reach Customer Service

Hi everyone,I have recently rejoined O2 having been with Virgin for for the last few years and am not enjoying the lack of customer service so far, is it just me that finds it incredibly difficult to just get through to someone real?!I have never had...

No longer with O2, but getting emails

I've just left O2, but I'm still getting numerous emails with offers and apparently: "Important information about your mobile airtime plan, Ian" I don't have a mobile plan with you any more, stop sending me emails! No unsubscribe and I cannot remove ...

Customer DIS-SERVICE...

The following is the recent interaction between myself and o2, having paid my bill early as I was going away i then discovered that my balance hadn't updated and furthermore they had taken the money a second time but said they couldn't repay me and I...

Scam caller from 03333446973

I am aware that this was flagged in 2022 as a scam but it's still being used.Today someone called my husband from this number saying they were from O2 and offering discounts. .We checked the genuine O2 site and 2 of the products offered were not stoc...

01224074499

Is this an O2 number?I was called and could not clearly understand what the caller was saying.I hung up and it did not think it was a legitimate call.

Customer service contacy

Hi I have been trying to contact all departments of O2 via phone for now 3 days and am just not able to get through, it says busier than usual helping others, collectively I have spent nearly 10hrs on hold and think this is majorly pathetic, is there...

Wait times

I have been on hold to customer services for 2 hours 45 min so far on this call 2 hours on my previous call. What's going on this is unacceptable. All I want to do is make an insurance claim. How long does it take to get through. A year ago it was le...

Fraud Alert!

This message is to send an alert and awareness to all O2 subscribers and phone Owners and Users. As with most businesses and public resources, there is now a plethora of fraudsters and scammers operating through O2. O2 is well aware of this issue but...