GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
Hi all! I’ve just managed to crack the screen on my Samsung s20. No insurance. The crack doesn’t bother me but the top part of my phone won’t work! Has anyone had a repair through o2 and how much did it cost?
Hi I got my new iPhone12 Max pro and inserted my new 5G sim, managed to activate it (as my old sim was in my old phone) but then never received any signal on either phone after that. I phoned customer services, they checked something (not sure what) ...
Hi, I have recently got a crack in my phone screen, very small could have lived with it. Know now I should have done. Or fixed it myself. Anyway did a claim, when I finally got the label to send it back after several phone calls, phone arrived. Admin...
I have a Samsung s21 ultra that is 2 month old. Unfortunately I cracked the screen so I claimed for the first time on O2 insure. I was advised that they did not have my phone in stock offered me a cheap Chinese phone with no google and I refused. If ...
Any idea as to what datasets they use to choose a specific location? Is there anything existing customers can do to encourage an installation nearby? Sorry if a dumb question LOL!
Well I think after yesterday's experience with customer service O2 need to look at the way to do it.After nearly three hours on the phone, being pushed from one department to another, and being cut off three times and did they ring me back did they h...
Hi. When my iphone was out of contract, I upgraded to the Iphone 12Pro but had problems with it dropping calls constantly so it went back and they sent me another one which had exactly the same problem. Like a child having a tantrum, I decided to cha...
Anyone else experiencing poor 4G coverage in Spain? It seems impossible to download any photos, newspapers etc Any hints or tips would be appreciated. O2 say it might be because the area is busy but surely a company of this size should be able to cop...
Lost SIM card and need replacement
Hi all, not sure where to post this or whether I’m just over cautious, but having been with o2 for the past 9 years I’ve never had a text like this:You've been sent a media message from +447947377638. View it at www.o2.co.uk/m/ by typing in your mobi...
