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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3512 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 12165 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12789 Views
  • 86 replies
  • 0 kudos

Screen repair

Hi all! I’ve just managed to crack the screen on my Samsung s20. No insurance. The crack doesn’t bother me but the top part of my phone won’t work! Has anyone had a repair through o2 and how much did it cost?

Jen-Dav by Level 1: Joiner
  • 115 Views
  • 1 replies
  • 0 kudos

5G Sim - swap not worked for the second time... any ideas?

Hi I got my new iPhone12 Max pro and inserted my new 5G sim, managed to activate it (as my old sim was in my old phone) but then never received any signal on either phone after that. I phoned customer services, they checked something (not sure what) ...

Jude_S by Level 1: Joiner
  • 152 Views
  • 2 replies
  • 0 kudos

Bad customer service

Well I think after yesterday's experience with customer service O2 need to look at the way to do it.After nearly three hours on the phone, being pushed from one department to another, and being cut off three times and did they ring me back did they h...

Neil61 by Level 1: Joiner
  • 195 Views
  • 3 replies
  • 0 kudos

Apple Watch with Android

Hi. When my iphone was out of contract, I upgraded to the Iphone 12Pro but had problems with it dropping calls constantly so it went back and they sent me another one which had exactly the same problem. Like a child having a tantrum, I decided to cha...

ElaineG by Level 1: Joiner
  • 163 Views
  • 3 replies
  • 0 kudos

Poor 4g coverage n Costa BRAVA Spain

Anyone else experiencing poor 4G coverage in Spain? It seems impossible to download any photos, newspapers etc Any hints or tips would be appreciated. O2 say it might be because the area is busy but surely a company of this size should be able to cop...

O2_Alert text message, scam?

Hi all, not sure where to post this or whether I’m just over cautious, but having been with o2 for the past 9 years I’ve never had a text like this:You've been sent a media message from +447947377638. View it at www.o2.co.uk/m/ by typing in your mobi...

F56JCW by Level 1: Joiner
  • 2549 Views
  • 12 replies
  • 0 kudos