General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Billing glitch ?

Received my bill over the weekend.Twice.Both with the wrong account.About the same £ as normalNot sure Ford Motor Company spend as little as I do on mobiles though.Is this a widespread glitch does anyone know or should I be chasing it up ?

EveryoneChinese Voicemails

Hi everyone. Every now and again I keep getting random voicemails (had one yesterday), and they're a female speaking Chinese. Needless to say I delete them, but each time the alert says it's a voicemail from O2. Is anyone else experiencing this?.

Haven Campsites o2 Network Upgrade

Looks like o2 are trying to improve coverage finally at coastal locations via Haven Campsites https://news.virginmediao2.co.uk/sun-sea-and-stronger-signal-o2-to-upgrade-its-mobile-network-at-more-than-20-haven-holiday-parks/Love how they only mention...

Complaints team

Do the complaints team actually do anything at O2, in fact a better question would be is there a actual complaints team that exists at O2, I made a complaint weeks ago and received the standard fluffy reply and since then I've heard absolutely nothin...

Spamhaus preventing sending of emails on O2 mobile

I see from the forum that this has occurred in the past, quite a few years ago, but I'm getting it on mine and my wife's O2 accounts. The message lately is to the effect that Spamhaus has blocked 82.132.246.232 listed by XBL. I'm sure there were othe...

O2 Incurance

Dear O2 Insurance Team, I am writing to express my deep dissatisfaction with the handling of my recent insurance claim. I have now been waiting for over a week to receive a replacement for my iPhone, which is completely unacceptable. Not only has the...

O2 celebrates the power of connection in bold new campaign

For information :- O2 celebrates the power of connection in bold new campaign - Virgin Media O2https://news.virginmediao2.co.uk/o2-celebrates-the-power-of-connection-in-bold-new-campaign/

O2 and Sofar Sounds to host the UK’s most remote gig in the Scottish Highlands for FREE

For information :- O2 and Sofar Sounds to host the UK’s most remote gig in the Scottish Highlands for FREE - Virgin Media O2https://news.virginmediao2.co.uk/o2-and-sofar-sounds-to-host-the-uks-most-remote-gig-in-the-scottish-highlands-for-free/

Exmouth service level

The service for *** *** is pathetic every day shows Emergency Calls only or no service. today waiting for an OTP to complete a payment, had to go outside, no service, came back in, no service. eventually OTP arrived. also got a text message from O2 s...

Porting issue? HELP

Hi. I have a problem. I ported my number from EE to O2 no texts or calls from non-O2 numbers were getting through. I can’t send any texts either. I’ve spoken to customer services on the phone and the app a total of 20 times in the last week, several ...