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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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VMo2 new Spectrum been purchased for deployment

For the geeks amongst us, looks like VMo2 have bought a wedge of spectrum for 5G, I do hope it makes a difference as in the big cities OFCOM have sold it for https://news.virginmediao2.co.uk/virgin-media-o2-invests-in-new-5g-high-speed-airwaves-to-bo...

madasaf1sh by Level 79: Lord of the Boards
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Customer Service

Is there no way to speak to a human with O2 any more??? I'm just wasting hours going round in circles on the website and can't find anything.

JAL25 by Level 1: Joiner
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"Flexible" Volt Offering

This should complicate things knowing how Volt is sold online https://news.virginmediao2.co.uk/virgin-media-o2-refreshes-volt-bundles-to-offer-more-freedom-and-flexibility/

Enlli by Level 71: Golden Child
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Worst customer service EVER!!!!

Hi. Does anyone know how to help resolve issues please? I've had ongoing problems with O2 now for about 5 weeks! Phone is a waste of time as your just passed backwards and forwards to people who are absolutely useless at their jobs!!!! Many trips in ...

Ctk1 by Level 1: Joiner
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  • 19 replies
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USwitch confirm that their sim-only deals are only for new customers starting 16th June...bye bye o2

Received this email from USwitch this morning. All these comments on posts here saying 'oh, dw let it all blow over, it's been on/off like this since April, it'll come back'... Well heres your answer. What now fellow O2 customers of sim-only deals?

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Vodafone UK (VodafoneThree) outage 13-Oct

And all Vodafone services, home broadband, 5G and 4G, but not 2G and not SMS, impacted for a while during the outage on Monday afternoon:https://t.ly/rAL0e Oh dear what a shame. No network immune, Three, as was, equally suffered a few months earlier,...

pgn by Level 79: Lord of the Boards
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Switch up but had phone stolen during the pre-order, now saying insurance is void?

So a few weeks back I did a switch up and pre-ordered the iPhone 17 Pro Max and the plan was when that arrived I would send my 16 Pro Max back and then do a switch up. So fast forward a couple weeks and I went to a gig and got my phone stolen, "not a...

Javen99 by Level 1: Joiner
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Two phones One Number

I upgraded my phone and now I have a NEW iphone with an eSIM card and an old phone with s physical SIM. Both work I can make calls and receive msgs. This was jot intended. I only wanted to UPGRADE the phone. But o2 is useless. What can i do so o2 und...

SIM swap fraud / help

Hi,Sunday 5th Oct I'm out all morning and notice I have no network. I get back lunchtime to see 10 emails from O2 saying I've taken out a new sim tariff / swap and the price each month rocketing from £7 to £44+I log into my O2 to discover £99.73 in G...