General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Porting from EE to O2, SMS issues

I ported from EE to O2. I think this was a big mistake. SMS is broken, and this has stopped iMessage and FaceTime from working as well. I see that others have had similar issues. I am within 14 day cooling off period. Do these issues get fixed? Or sh...

Number transfer o2 to o2

Hi i recently transferred my o2 number to another new o2 contract I'm now on day 8 with being unable to receive calls, I can make calls send txts and use Data but not receive calls, I'm at a loss on what to do spoken to customer services numerous tim...

Government Funded 4G Mobile Mast Upgrades Go Live in Yorkshire Dales

Just in time for Summer holidays :- Government Funded 4G Mobile Mast Upgrades Go Live in Yorkshire Dales - ISPreview UKhttps://www.ispreview.co.uk/index.php/2025/08/government-funded-4g-mobile-mast-upgrades-go-live-in-yorkshire-dales.html

Virgin Media O2 Joins Age UK to Help Raise Awareness of 3G Switch-Off

For information :- Virgin Media O2 Joins Age UK to Help Raise Awareness of 3G Switch-Off - ISPreview UKhttps://www.ispreview.co.uk/index.php/2025/07/virgin-media-o2-joins-age-uk-to-help-raise-awareness-of-3g-switch-off.html

BT (EE) Hike Mid Term Contract Rises

For new contract starting 31st JulyCustomers taking services from 31st July 2025, will increase on 31st March each year by the following amounts: Mobile Flex Pay airtime plan +£2.50 Sim only +£2.50 Bundled handset and airtime plans +£4 Mobile broadba...

Network

Barley getting 4G, more often getting poor 3G. 5G is almost non existent. Had better network coverage 25years ago. Could make phone call at least or pull up a browser. wifi carries the network and covers the dreadful connectivity. Only until the WiFi...

O2 Completes Work to Improve its Mobile Network in Dundee

For information :- O2 Completes Work to Improve its Mobile Network in Dundee - Virgin Media O2https://news.virginmediao2.co.uk/o2-completes-work-to-improve-its-mobile-network-in-dundee/ O2 UK Boost 4G and 5G Mobile at 700 Postcodes in Dundee, Scotlan...

Virgin Media O2 UK to Boost Customer Service with New Lumi AI Tool

I wonder https://www.ispreview.co.uk/index.php/2025/07/virgin-media-o2-uk-tries-to-boost-customer-service-with-new-lumi-ai-tool.html Note the bit about recommending extra products and services?

Busy signal response when being called from abroad

When a caller in Australia calls me, they have been receiving a busy message - despite the fact that I am not on the phone. This does not happen when UK numbers call. Any idea as to what the problem is. The caller's number has not been barred by me.

O2 UK and Ontix Expand 4G Mobile Small Cells to Bristol’s Clifton Area

This was a busy area with poor O2 capacity :- O2 UK and Ontix Expand 4G Mobile Small Cells to Bristol's Clifton Area - ISPreview UKhttps://www.ispreview.co.uk/index.php/2025/07/o2-uk-and-ontix-expand-4g-mobile-small-cells-to-bristols-clifton-area.htm...