Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Good service

Thanks to Tanzeel in o2 shop Notting Hill Gate London w11. He alerted me to my having chosen maybe a product other than I intended. Bullseye my friend at 1540 this Wednesday afternoon. He then got out the charge cable I needed and I left a very happy...

Security issue on my account

O2 are currently aware of serious security breaches on there system. Customers are unaware that o2 haven’t currently ceased to deal with a third party outsourcing company, however this company still have o2 customers details. I’ve had a security brea...

Positive Feedback 🙂

Would just like to make a note of how excellent the service was from staff member Terrance! (Phone call/ payment team) Such a lovely, kind soul.Made my morning! just hope he is recognised as we need more people like him. Thank you!(hope I have writte...

Help (or lack thereof) with the O2 call centre.

I needed to change my residential address and went on line to achieve this. Having selected the address in the drop down offered, the end result was some of the new address information was missing. I felt the only way to amend this was to enter the a...

Several SMS messages from O2 re billing

Usual SMS would say 'O2: Your latest bill is now ready to view at My O2. Just go to www.o2.co.uk/myo2/viewbill . Turn off your wifi and you won't need a username or password to log in. Just had six SMS messages in the last hour saying the following (...

Bluenoise by Level 1: Joiner
  • 2 replies
  • 0 kudos

iPhone upgrade

Will the price of the iPhone 12 come down once the iPhone 13 is released or should I order my iPhone 12 today. Thank you

Iky by Level 1: Joiner
  • 3 replies
  • 0 kudos

Recent charges

Hi can you please explain why recent charges in my o2 is still not available to view. It’s been 5 weeks since this was first reported. How much longer until it will be resolved please?

Syllabus1 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Unable to purchase more than two SIM cards

Hi,I'm trying to migrate my family pay monthly SIM cards from Virgin to O2 (new customer), however I cannot make a purchase for more than a 1x Pay Monthly SIM at a time online. I've managed to purchase two online but now am unable to order more as I ...

Gogga by Level 1: Joiner
  • 1 replies
  • 0 kudos

sms over wifi calling

I am very disappointed that O2 have not implemented sms over WiFi Calling to date. There have been questions here about this feature for around three years with promises, promises... I get weekly requests from my bank, the government and many other o...

BarryW by Level 1: Joiner
  • 12 replies
  • 0 kudos