General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Disney+ £2 off airtime not showing at checkout

Hi people. I've tried chatting to o2 about this but I seem to be getting passed from pillar to post without getting an answer. When I'm trying to change my plan I get a pricing error when I go to checkout. My contract runs out next month and I'm movi...

O2’s investment to bring reliable mobile coverage to Argyll and Bute welcomed by local MP

From the O2 press room : Virgin Media O2’s investment to bring reliable mobile coverage to Argyll and Bute welcomed by local MSP - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2s-investment-to-bring-reliable-mobile-coverage-to-argyll...

O2 Via USwitch

Hi Can anyone advise me? I have tried twice to sign up to O2 via USwitch on a 12 month SIM only deal (link blelow). USwitch link takes you to an affliated O2 page where you complete all your details plus bank account information and DD set up. It the...

Upgrade chaos and customer service failures

I have been an O2 customer for about 15 years. Up until 13/6/24 I have been a big fan and loved the service and offerings. No longer. At about 11am on 13/6 I wanted to upgrade my phone. I used the chat facility in the MyO2 app. I spent 4 painful hour...

Data Breach

02 has definitely had a data breach. Scam caller knew my email address, phone model, exact monthly payments. Next day another scam caller saying my SIM card was going to stop working. Phoned customer service, someone had phoned and asked for details ...

Software Issues

Hello, Please can someone advise me I am trying to use my laptop for work and when trying to load up Workforce Suite it is showing as bad request. I have done some research and it is saying it not server sided it is down to the laptop but I am confus...

Money and data fraudulently taken against sin account

Just responded to an footage post under the title of DIY where the I was replaced with a dress makers dummy. It auto set up and account, Despite me not allowing auto complete, had retained an old card details Despite me deleting it ages ago, it had e...

O2 extends partnership with professional female boxer Shannon Ryan

From the O2 press room :- O2 extends partnership with professional female boxer Shannon Ryan - Virgin Media O2https://news.virginmediao2.co.uk/o2-extends-partnership-with-professional-female-boxer-shannon-ryan/

Bainsford Falkirk network down for over a week now

Anyone else having the Bainsford network done issue. Was all running fine until Monday the 10th and then it all stopped. Mixed 02 messages. First one was an upgrade and would all be working by Saturday night 15th 8pm. Nope. Using the My Network app t...

Esim activation

Hi all, yesterday I purchased a new Galaxy S24 Ultra and opted for the Esim version for the phone, how do I activate the new Esim on my phone as my old S21 with the sim card is showing as active, do I need to scan a QR code somewhere to download the ...