General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Completes Work to Improve its Mobile Network in Liverpool

O2 Completes Work to Improve its Mobile Network in Liverpool - Virgin Media O2https://news.virginmediao2.co.uk/o2-completes-work-to-improve-its-mobile-network-in-liverpool/ O2 UK Complete 4G and 5G Upgrades for 3500 Postcodes in Liverpool - ISPreview...

Millennials spend six times more on mobile phone storage than boomers

Millennials spend six times more on mobile phone storage than boomers - Virgin Media O2https://news.virginmediao2.co.uk/millennials-spend-six-times-more-on-mobile-phone-storage-than-boomers/

Strange experience

So, but I of a strange one. It’s now resolved but would be interested to hear views on what caused the issue. I use an iPhone 15 pro max with a physical SIM on EE and an eSIM for o2. Has been working fine since Jan last year. Around 5:30 yesterday ev...

Nightmare Upgrade!

This is a long story so move on if you get bored easily! This issue began when my bill was split to separate device plan and tariff. Every month I kept getting late payment notifications. I couldn’t understand what was going on as I had a direct debi...

Durham 3G Switch off More Info

Looks like o2 have issued more information on the 3G switch off in Durham https://news.virginmediao2.co.uk/virgin-media-o2-issues-3g-switch-off-reminder-to-durham-residents/ As announced in early January, Virgin Media O2 will switch off 3G services i...

Virgin volt double data

HI after 3 months of trying and about 8 phone calls to so called experts no one can sort out why i am not getting double data they just say yes you do qualify and the wait 3 days but nothing happens can anyone help or advice me please i have even sen...

What is a Browser ?

I need to know what browser I use so I can receive as good as it gets sort of Star Chart Reading : the file my dear talented friend says the file is too big on Outlook = Never used Outlook I think.I double click on Microsoft ? Edge to 'Open up the La...

AI flagging 50 million scam and nuisance calls every month to O2 customers thanks to free protection

AI flagging 50 million scam and nuisance calls every month to O2 customers thanks to free protection service - Virgin Media O2https://news.virginmediao2.co.uk/ai-flagging-50-million-scam-and-nuisance-calls-every-month-to-o2-customers-thanks-to-free-p...

Gross error by O2 employee has caused serious problems, how can the problem be fixed?

Any help gratefully received, thank you. Including to whom I could address this issue and hope to get it sorted. On 15th March at 18.21, I contacted O2 with my girlfriend, Julie, on my girlfriend’s telephone, to ask O2 simply to move her phone to my ...

Updating problem

Hi, I downloaded an app for work's HR not long ago. I didn't use it that I can recall, and when Imore recently wanted to, found it was gone! I tried to get on my phone again but a message pops up, whether on computer or phone, telling me that it's no...