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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 234 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 43296 Views
  • 45 replies
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eSim - temporary electronic add-on...?

Well, I guess in O2's case, perhaps...? "If you’re not using an eSIM when you travel, you’re getting ripped off".."An eSim is a temporary electronic add-on to your phone that lets you buy affordable short-term cell coverage on local carriers when you...

pgn by Level 79: Lord of the Boards
  • 876 Views
  • 4 replies
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Samsung - Zero Day CVE

If you have a Samsung Phone running Android 13 or newer, get it updated, as Samsung have released an critical patch to fix a CVE which allows a attacker to run remote code on a unpatched (to the latest update) Samsung Phone or Tablet:ttps://www.cve.o...

madasaf1sh by Level 79: Lord of the Boards
  • 3031 Views
  • 25 replies
  • 2 kudos

Can't change the email on my O2 account.

Hi, I'm trying to change the email on my O2 account. But when I click on the link in the verification email I keep getting the message: "this verification link is no longer valid". Can someone look at this please. Thank you.

LFC1966 by Level 1: Joiner
  • 308 Views
  • 2 replies
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I can’t buy an Apple Watch.

Hi there, I want to purchase an Apple Watch and the website rejects the application just before the credit check. At the time I thought that, perhaps, because my phone was out of contract they wouldn’t let me sign up for one. anyway, last week I orde...

Kiindu by Level 1: Joiner
  • 883 Views
  • 3 replies
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Can't make phone calls abroad

Hi all, I'm abroad (Europe) on holiday, mobile data roaming works but I can't make any usual phonecalls. I need to call a UK landline but am unable to do so. I also can't call the O2 customer services. Please can someone help and share how to make ca...

JuliaB1 by Level 1: Joiner
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  • 11 replies
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Concentrix CVG Intelligent Contact Limited.

Just been on O2 chat re an upgrade and ended up connected to a person who says they from Concentrix CVG Intelligent Contact Limited acting for O2 made me suspicious under present climate of scams & fraud and computer systems hacking, they asking for ...

Howierips by Level 1: Joiner
  • 575 Views
  • 2 replies
  • 0 kudos