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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

Scam call immediately after ordering PAYG SIM

Yesterday I ordered a PAYG SIM card. This morning I’ve received a fairly convincing scam call from +441618502959 (a known scam source number) who knew my name, telephone number, and that I’d just ordered an O2 PAYG sim. They also knew a couple of spe...

AA111 by Level 1: Joiner
  • 1 replies
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Annual price increases greater than inflation rate

A recent email from O2 says that my annual charge will be increasing every April. I understand that this might be necessary, even though the cost of providing phone services seems to falling every year. However it is not just increasing by the rate o...

Bill text reminders

Hi,I followed the correct way to try to solve a problem. I looked on the forum for information about stopping text reminders for up and coming bills. These texts come late at night and wake me up. I read the info on here which said customer services ...

Problem with Order

Hi hoping someone can help because it seems that O2 are having an issue to help? Tried to place an order for Apple Ultra 2 but got a message back saying Unfortunately there’s a problem with your account. Haven’t even got to the credit check part this...

Evets81 by Level 1: Joiner
  • 1 replies
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Forum Permalink Feature - revisited

Without wishing to resuscitate a "Permalink" thread from 2014: - Does anyone know how to "permalink" to a response to a Forum Guide? All I see is:as compared to what is available on every post on any regular (not Guides!) board on the forum:I'd love ...

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pgn by Level 75: Digital Don
  • 3 replies
  • 0 kudos

Unable to pay bill

I left O2 because I have no signal where I live so was paying for nothing but am unable to pay the final bill. I tried to leave by calling (got cut off every time I said I wanted to leave - yeah really?) so was unable to do that, nor could I do it in...

J-F by Level 1: Joiner
  • 5 replies
  • 0 kudos