General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Amazing staff member

I gentleman from 02 named Ramiryl has been absolutely amazing. He has helped me with a situation with kindness and patience. He is an amazing member of your staff.

Upfront cost not working - multiple cards

I am trying to upgrade my device on O2 switch up online. I go through the whole process u til it comes to paying for upfront cost. And then it says authentication issue. Contact bank. I did and no issues so I tried again. But a different card. Same i...

STAY PROTECTED, STAY CONNECTED: O2 Unveils Skin-like UV-Sensitive ‘Skincase’ to Promote Sun Safety W

For information :- STAY PROTECTED, STAY CONNECTED: O2 Unveils Skin-like UV-Sensitive ‘Skincase’ to Promote Sun Safety While Roaming - Virgin Media O2https://news.virginmediao2.co.uk/stay-protected-stay-connected/ O2 UK Launch Smartphone Skin Case to ...

Shout out to Diego at the Crawley O2 branch

After having a minor nightmare where I was potentially without a phone for a trip abroad Diego came through and saved the day. Please let the store management team know. Much appreciated!

Communication lines

Does anyone else find it unusual that O2 stores don't seem to be able to communicate with staff at O2 regarding any problems with phone lines? And that O2 staff in store don't seem to be able to look at anything regarding business. And that business ...

telling o2 glitches

o2 should run a program where people can tell the problems in there website app and o2 should pay them it would save billions and save customer as well i know 6 major glitches of o2 but wouldnt tell them we try to make website everything better so th...

Switch 2

I ordered the Switch on the 6th of June, it was actually for a birthday gift but the birthday has passed now. Does anyone know why it’s taking so long to send out? I’ve checked almost everyday and it says More than 4 weeks - do they not have stock? i...

O2 UK Boost 4G and 5G Mobile at 13,000 Scottish Postcodes for Summer

For information :- O2 UK Boost 4G and 5G Mobile at 13,000 Scottish Postcodes for Summer - ISPreview UKhttps://www.ispreview.co.uk/index.php/2025/07/o2-uk-boost-4g-and-5g-mobile-at-13000-scottish-postcodes-for-summer.html

O2 issues 3G switch off reminder to residents in Norwich, Telford, Guildford and Torquay

For information :- Virgin Media O2 issues 3G switch off reminder to residents in Norwich, Telford, Guildford and Torquay - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-issues-3g-switch-off-reminder-to-residents-in-norwich-telford-g...

Hello 👋

Been using the same network for years now albeit was originally virgin but changed to 02.I don't like change however I must say I find 02 alot better for reception.Sorry I'm babbleing on the whole reason for this was just to introduce myself and mayb...