General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

SO ANGRY

So it is time to upgradeI did this 2 weeks before xmas - a nice surprise xmas present I thought - foolishlyThen next day delivery did not happenI contact o2 and they assure me it will arrive by Sat 21st DecI get worried when I have no notification so...

Auto Top-Up for Pay & Go - Can we have it back please????

The auto top-up feature for Pay and Go has been removed. I'm fed up with not being able to set it up again without committing to a regular £10 per month top up.Can we get O2 to re-instate it please???I understand they want to increase revenue, but th...

Orders don't arrive, a failure

Orders don't arrive, a failure, an abuse in every way. How is it possible that I ordered an iPhone and it was supposed to arrive on December 2nd and it's already the 23rd and nobody says anything, an abuse?

How to boost sales, increase retentions and confuse people: the tale of an unintentional VM Upgrade!

So even though new contracts taken out this month with either O2 or VM still quote the 3.9% + RPI figure for the annual price increase in March - I have upgraded both a VM (unintentionally, more below) and an O2 contract in the last 30days - it appea...

Travel inclusive use in Australia

I can’t get my travel inclusive pack to work in Australia. Anyone know what I need to do?

End contract

I tried to upgrade a few weeks ago and during the process my existing sim was damaged and I could not receive texts/calls. Local O2 store was no help neither were online or telephone support who could not get around my not being able to receive texts...

Chronic Service Failures and Unresolved Billing Issues with O2 – A Call for Transparency and Account

Hello Community,I wanted to share my ongoing struggle with O2 and seek any advice or similar experiences from this forum. My issues began in October 2023 and have persisted without resolution, leading to significant distress and financial impact.Summ...

O2 reveals the biggest-selling tours of 2024 (so far) on Priority Tickets

O2 reveals the biggest-selling tours of 2024 (so far) on Priority Tickets - Virgin Media O2https://news.virginmediao2.co.uk/o2-reveals-the-biggest-selling-tours-of-2024-so-far-on-priority-tickets/

Terrible data signal?

I have recently moved from EE to O2 on a SIM only deal.I have been with EE for a long time, but moving to O2 has been eye-opening, their data service is horrendous in comparison. Is this normal?I listen to music on my commute and O2 cant even stream ...

Calling USA

Have been charged ridiculous amounts for calling USA was told it was included in my plan so wouldn't be expensive