General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Boosts Bristol 4G Mobile Coverage with Cellnex UK Small Cells

O2 boosting its 4G network seems to be a recurring theme at the moment ; another day, another city :- O2 Boosts Bristol 4G Mobile Coverage with Cellnex UK Small Cells - ISPreview UKhttps://www.ispreview.co.uk/index.php/2024/12/o2-boosts-bristol-4g-mo...

Upgrade S24 Friday 29th November 2024

I bought an upgraded phone on Friday last with next day delivery, when i completed the transaction it stated delivered by Monday 2nd December. I received a DPD link stating they had the order registered and were awaiting of the package from O2. Monda...

EU roaming

I’m currently in Spain for a few weeks. In the UK, my contract allows me 100gb of data. I’m aware of the 25gb limit in Europe but I would like to know if this 25gb limit resets each month. My monthly period begins the 1st of each month but I’ve just ...

worst company ever

O2, your company is a disaster. It's shocking how poorly you run things. The constant price hikes are bad enough, but the real issue is your appalling customer service. It's virtually impossible to get help – your support line has absurd wait times, ...

Cannot make calls.

Just upgraded to an Iphone 15. I cannot make calls out but can receive them. Phone says calling number but doesn't dial or it 'call failed immediately. I cannot speak to anyone because I cannot phone and my query does not fit with the standard topics...

Incompetence at o2

I ordered my upgrade 7 days ago and I wanted to change my mind I tried to do the change in my account but the app told me to go to store and make my return in store I traveled to store yesterday in my time and my fuel just to be turned away they were...

O2 Completes Work to Improve its Mobile Network in Aberdeen

O2 Completes Work to Improve its Mobile Network in Aberdeen - Virgin Media O2https://news.virginmediao2.co.uk/o2-completes-work-to-improve-its-mobile-network-in-aberdeen/ O2 UK Complete 4G and 5G Upgrades for 600 Postcodes in Aberdeen - ISPreview UKh...

Removal of all bars when roaming

Can someone advise if this is a truth or does it just seem like it?Some of users, when travelling to Brazil, have had to have all bars removed in order to access O2 partner network data services. Some of the O2 service desk are aware of this but it d...

pay up front for life cancelled by o2!!

I have had a "pay up front for life" contract for many years. Without notice or regret, O2 have changed it to a £35 per month contract. The reason given is a change to a new computer system causing it to "lose" some or all of the Pay up front contrac...

No delivery

So I ordered a tablet and contract sim on Sunday. It said it would be here today (Tuesday 3rd December). I've had no contact from the courier and the only contact from o2 was a really vague text saying they will deliver today but they are taking a li...