General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 joins forces with Baller League UK to kick off a new era of football

For information :- O2 joins forces with Baller League UK to kick off a new era of football - Virgin Media O2https://news.virginmediao2.co.uk/o2-joins-forces-with-baller-league-uk-to-kick-off-a-new-era-of-football/

reactivation of my old number

Why after numerous times contacting customer service to reactivate my old number, still a negative response, very frustrating. Maybe best seeking a new provider after being with them for years.

Vodafone to Outsource Social Media Advisors

So, the trend continues. Social Media Advisors outsource to EgyptHow long before O2 follow suit?https://www-stokesentinel-co-uk.cdn.ampproject.org/v/s/www.stokesentinel.co.uk/news/stoke-on-trent-news/80-vodafone-workers-lose-jobs-9990873.amp?amp_gsa=...

Virgin Media / O2 package deals

My broadband contract with VM recently came to an end and in haggling for a renewal the best deal I could get included an O2 sim. I'm already an O2 customer with more than a year left on my existing contract. I thought my existing O2 contract was bei...

O2's Roaming partners

Does anybody know who aree O2's roaming partner(s) is/are in Finland? I have the phone set to "automatic" and it always finds Telia but this network seems to have substantial gaps in its coverage.

Data and new contract

I've been with O2 for probably about 20yrs and never had a problem until this week! My 3yr contract ended and on monday, I began a sim only 30 day rolling contract with 5GB. By Friday, O2 said I'd used it all up! For 3yrs, I've used under 2GB per mon...

credit I have 10 credit on my 02 sim I've already got a bundle but my daughter hasn't so how could I

Goodbye Skype

As of May 2025, Skype is going away to be replaced by Teams. Microsoft are removing the calling features unless you have calling credits and if a new user you wont be able to use Teams for any calls https://www.theverge.com/news/621353/microsoft-skyp...

Is it possible to get hold of the networks technical department via customer services

Is it at all possible to get in contact with any of the technical networks people within O2 who might know what is really going on with the 3G switch off? I tried asking about the 3G switch-off in an O2 high street shop, and they claimed that if I ri...

I got charged for a device after I did a switch up

I did a Switch Up with O2, but I’m still being charged for my old device. I called several times, and they admitted it was their mistake, but nothing has been fixed. I raised a complaint, and it’s been 10 days with no call back.Has this happened to a...