Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Wrongful default

I sent a device back on 5th august after only having it two days. O2 have accepted they have received the device yet their system didn’t seem to. Over the course of the last five weeks I have spent in excess of ten hours on the phone speaking with mu...

Chris_40 by Level 1: Joiner
  • 1 replies
  • 0 kudos

S20 FE o2 signal poor

I have had this new s20 for 9 months and since day one the signal has been noticeably worse than my s7edge with the same sim card, most days at best 1 bar on 4g. I have contacted support but didn't get anywhere fast and they said no mast or signal is...

New phone

Hi there I order a nee phone but I been told it’s out off stock and I really can’t be waiting any longer than a week because I work I need phone to answer my call because this one on it’s way out any way u can help me

Bp1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

O2 Wallet launched today!

Well, after a few holdups the O2 Wallet has now launched and there is more info about it here: http://www.o2.co.uk/money

perksie by Level 69: Guiding Light
  • 3 replies
  • 0 kudos

Unsolicited bills

Has anyone had problems with the following companies?- My Media Games- Taptronic/Fitguru- Net Real Solutions- Or any company who has claimed that you have subscribed to something that you did not If you don't remember subscribing onto anything it mea...

Scammers by Level 1: Joiner
  • 5 replies
  • 1 kudos

IPhone 13 next week? Nah, people are discussing the iPhone 14 next year!?!!?

Just read this in my news feed and found it interesting. A leak of a “possible” iPhone 14 design leak. Would love to see this but as always we need to wait till its realised, if ever! https://www.frontpagetech.com/2021/09/08/exclusive-a-closer-first-...

L_W_Ward by Level 11: Motivator
  • 2 replies
  • 0 kudos

Unexplained data usage

Due to circumstances I spend 99% of my time at home, so only use wi-fi and mobile data is always turned off. so usually have zero usage?This last month the signal has been patchy with days of no service (contacted o2 and they say it's not an area pro...


Worst idea going with O2 I should’ve known even when I was a kid everyone said stay away from O2 the worst signal in the world the laziest team of staff I mean what does it take to pick the phone up with a smile no wonder they encourage you go use th...

Ash10 by Level 1: Joiner
  • 0 replies
  • 0 kudos

Dire Speeds?

So this is typical speed for me at work. This is first thing in the morning, best it probably gets, as the day goes on it gets more congested and as the day goes on things like iPlayer, YouTube just don't work. I can't even do a speedtest by about 4p...