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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 49150 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 38736 Views
  • 45 replies
  • 6 kudos

Number Port

I urgently need help regarding getting a specific telephone number - This is time sensitive and has the potential for a huge financial impact to myself - The number in question is not currently in use and the information i have points to the range ho...

Scott_26 by • Level 1: Joiner
  • 283 Views
  • 3 replies
  • 0 kudos

Fraud : Alive and Kicking!

As the post count has dropped, I thought I'd drop this in here today.I have a Sim Only contract. I also pay for a sim only for my grandson. When I took out his, I asked if he could have control of his My O2. As he was at ours, they had a word with hi...

Cleoriff by • Level 94: Supreme
  • 2262 Views
  • 32 replies
  • 0 kudos

My Dec and Jan bills

Hi ive been asked by Airtime to forward these bills in PDF form as my discount has not come off. I don’t know how to do this and would appreciate any help Thank you

Liz121 by • Level 2: Apprentice
  • 237 Views
  • 2 replies
  • 0 kudos

Article in MSM re Customer Services

So according to the Article they spend a million a day on customer servicesIf they are spending £1 million a day they have been robbedhttps://www.msn.com/en-gb/money/other/virgin-media-o2-spends-1m-on-customer-support-every-day-and-promises-to-not-pu...

Enlli by • Level 70: Enigma
  • 462 Views
  • 4 replies
  • 0 kudos

Feeling conned

Recently upgraded 2 iPhones and both contracts in final few months of 3 year contract. App stated upgrade today with zero to pay on old phones. Also, I got offered Apple AirPods for £1 with a voucher after 30 days. Now found out I’m still being charg...

AG71 by • Level 1: Joiner
  • 244 Views
  • 1 replies
  • 0 kudos

Web top up page is broken

Just curious if O2 is aware that the web top up page is broken? Specifically when I want to enter my payment details. I can see it remembers my card, but the page automatically redirects me before I can insert the CVV. It redirects to the following b...

bto1 by • Level 1: Joiner
  • 1314 Views
  • 10 replies
  • 0 kudos

Stolen phone and can’t contact o2

Hello, I am in Vietnam and my phone was stolen. I want to report this as stolen and the o2 chat bot has given me a number to call for when you’re abroad. I have attempted to call this number from my boyfriends phone but it is giving and error message...

Snow by • Level 1: Joiner
  • 270 Views
  • 1 replies
  • 0 kudos
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