General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Why am I getting only intermittent signal?

I’m not sure why I am paying for such a poor service.O2 seem to have invested a lot of time and money in not providing the one thing they are supposed to provide - a signal that enables the customer to make a phone call, receive a phone call, send a ...

Termination / Enforcement of Device Plan

So in short on 21st Nov 24, I requested my monthly airtime be terminated - I confirmed with the o2 agent I could do this and keep device plan as my device/airtime was post 24 months. They confirmed and scheduled disconnection for 22.12.24. Fast forwa...

Met Police blitz to fight phone-snatching 'scourge'

Met Police launches crackdown on mobile phone thefts - BBC Newshttps://www.bbc.co.uk/news/articles/c4g39ldprr3o

O2 Forcing All Customers onto the New Price Rises

O2 has confirmed to ISPreview that they’re also emailing existing mobile customers to forcibly move them to the new pricing policy, albeit with a right to exit their contract as a result. This is as opposed to the usual approach, where such changes o...

Virgin Media O2 UK Blocked 168 Million Suspected Fraud Texts Over Past 2 Years

Virgin Media O2 UK Blocked 168 Million Suspected Fraud Texts Over Past 2 Years - ISPreview UKhttps://www.ispreview.co.uk/index.php/2025/02/virgin-media-o2-uk-blocked-168-million-suspected-fraud-texts-over-past-2-years.html Some good tips therein abou...

Voicemail press any key???

Received a voicemail, I'm dialing 901 to listen but it is asking me to press any key which it has never asked before and when I press any key it just repeats and asks me to press any key... What is the solution to this? Frustrating

Lost Phone Number

I was with virgin when they merged with O2, eventually I upgraded my phone to which I got sent out a new sim for my new phone. I transferred my original number over to the new sim which was delayed after 7 days, I rang up and the women on the phone t...

Complaint

Is there an email address to complain to 02I have been on the phone for 3 hours to the 202 customer service trying to sort a problem the last 2 call handlers cut the call its the worst customer service and the noise in the background is unacceptable

Worst customer service EVER!!!!

Hi. Does anyone know how to help resolve issues please? I've had ongoing problems with O2 now for about 5 weeks! Phone is a waste of time as your just passed backwards and forwards to people who are absolutely useless at their jobs!!!! Many trips in ...

o2 are useless!! (PAC problem)

Unfortunately, living remotely, o2 seem to be the only provider covering the area, so I'm stuck.First, I tried ordering a phone & package with them... 2 calls (2 attempts) and 4 hours later, no good. Error at o2 not being able to process my payment. ...