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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 155 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

Call Divert

HiWe have a 'call out phone' that we use out of hoursThis phone is diverted to different mobiles depending who is on call (saves carrying two phones)The problem we have is that when some of us go to bed we turn our phones onto silent and only those p...

Unexplained data usage

I got an email saying I’d used 80% of my 30GB data usage before i started work. After work I got an email saying I’d used up all of it. I get regular breaks in my job and I am on my phone a lot in these breaks but not enough to warrant the remaining ...

Moving from business to personal

Been with 02 for over 30 years, just tried to move from business to personal and their staff are just rude and unhelpfull!!looks like I’ve no choice but to go elsewhere!!30 years and the threat you like ahit!

I was an o2 customer and then discovered that I had been changed to a Business account

I was an o2 customer for several years and then discovered that I had been changed to a Business account without my knowledge and that Aerial was acting on behalf of o2. I also recently discovered that I have a verbal contract with Aerial to which I ...

closer by Level 1: Joiner
  • 7 replies
  • 1 kudos

Persistent network issues

I am experiencing persistent network issues with O2 that have not been resolved despite numerous attempts over the past 10 months. The problems began after the merger with Virgin. When I contact customer service to report the issues, they merely foll...

BJAmb by Level 1: Joiner
  • 3 replies
  • 0 kudos

constant failings from o2 relating to fraud investigation

we were contacted by Plan.com who had every single one of our details on 7 Marchon 8 march we called o2 reported as fraud and they blocked pac code beng used and opened fraud investigationat that time we were told when fraud investigation was complet...

msportmel by Level 1: Joiner
  • 2 replies
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O2 launches free anti-scam caller identification for millions of customers

From the O2 press office :- O2 launches free anti-scam caller identification for millions of customers - Virgin Media O2https://news.virginmediao2.co.uk/o2-launches-free-anti-scam-caller-identification-for-millions-of-customers/ And a third-party vie...

Oxonian by Level 32: Blockbuster         
  • 3 replies
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Unwanted I Phone

O2 have sent me an IPhone, which I didn't ask for, and duly returned it with the promise from O2 staff that the situation would be resolved. So they sent me another phone. Again, I returned this after speaking to a rep, and was promised a gift vouche...

CliffyD by Level 1: Joiner
  • 1 replies
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Thanks to O2 Durham

After 5 days of frustration and “holding on the line” for customer support, I want to praise the tenacity of the staff in the O2 store Durham UK for finally getting my phone connected. A great team!They too had to wait more than 30min to get through ...

Boatman by Level 1: Joiner
  • 4 replies
  • 0 kudos