Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 86 replies
  • 0 kudos

New handset advice

I am looking for a new handset. I am not the best at tech and currently have a three year old Sony Xperia. Prior to this handset I was used to Samsung. As with everyone my phone contains my life.Owing to remote working my phone has to contain a multi...

Anyone else contract been upgraded?

Got an S7 which i had on contract since 2018. Paid off the phone last year so just pay for airtime now. Roughly £21 (plus F&F discount) for 4GB of dataGot a letter yesterday saying my tariff is no longer available from o2, so will be put on a new tar...

paulbacon by Level 7: Part Timer
  • 3 replies
  • 1 kudos

Credit Referrals Team

How long do the Credit Referals Team typically take to respond? The automatic reply states they typically respond with an outcome in 3 working days but I emailed them nearly 3 weeks ago and still no response ... Any advice/help is appreciated!

how would I go about giving a compliment

I upgraded my phone yesterday in the Solihull Touchwood store and had a brilliant experience with Jaspriya. I would really like her to be recognised for the excellent way she dealt with me

LWr by Level 1: Joiner
  • 2 replies
  • 0 kudos

Calls to say I’ve missed called someone when I havent

Over the last week I have revived 2 calls from mobile numbers and people I don’t know claiming they have had a missed call from me. I’ve checked my outgoing calls and nothing Is showing to suggest that I have made either of these calls. I’m concerned...

Credit check fail - how long to try again

Hi all, hopefully someone will be able to help me. I am new to o2 in that I recently took out a contract in my name for a new phone and had my number ported over from my old contract which was in my mums name.Got the phone fine and then decided I wan...

Stephers by Level 1: Joiner
  • 6 replies
  • 0 kudos

Billing Balance Email?

I've moaned previously about not being able to see what payment i owe without having to search high & low... For some reason i've had a helpful email stating This month, there's no balance to pay on your Airtime Plan, you only have to make your Devic...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos