General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Samsung confirms new Galaxy A series phones are coming next week

Samsung confirms new Galaxy A series phones are coming next weekhttps://www.androidauthority.com/samsung-galaxy-a-series-launch-details-3529891/

No signal for 4 weeks

On 22nd January, I noticed activity on the water tower that houses the local O2 mast. As the tower is only 400 yards from my house, any activity is immediately visible. There has been no activity since 22/01, and coincidentally, there has been no O2 ...

Mobile phone theft: What to do if your device is stolen

Some reasonable guidance in here :- Mobile phone theft: What to do if your device is stolen - BBC Newshttps://www.bbc.co.uk/news/articles/cwygwnvdq23o

purchase iPhone 16 pro max

Tried to buy iPhone 16 pro max 256gb on o2 website wasn't aloud to purchase after going through all the checks so went to curry's and bought one from them , o2 you lost out again and got a much better deal from them. thanks again o2.

numerous calls informing I have a discount

recently getting numerous calls from a private number informiing I have a discount they have also sent emails asking me to click on links. My partner informs to block the number and also never click links in emails but to go to O2s website to check, ...

Easiest Switch Up to date

Thought I would send some praise on for the Barnsley Store... Went in yesterday to do a SwitchUp from then Z Fold 6 back to a Pixel 9 Pro Fold, and we must have been in store a full 20 minutes from walking in to walking out with the phone.. (The only...

Default error removal

Hi! Can you please inform me what you do to resolve this? I have had a default put on my account for £9 from O2 for a bill after my contract expired from back in Feb 2022. I haven’t known about it for 3 years until I have just received a credit check...

O2 Reading and Virgin Media

Hi, I have been asked my O2 to give feedback on my experiences of trying to buy the virgin media broadband service. Regretfully, the O2 link provided in the SMS did not work - something about insecure connection - and so, I am commenting here. Please...

O2 celebrates three decades of partnership with England Rugby

O2 celebrates three decades of partnership with England Rugby cementing itself as one of the longest standing shirt sponsorships in the world - Virgin Media O2https://news.virginmediao2.co.uk/o2-celebrates-three-decades-of-partnership-with-england-ru...

Resolved! OTP Problem

Hi everyone, I've just noticed something when logging in to the Community on my smartphone which concerns the OTP (One Time Password). I logged in, I entered my password, it then took me to the OTP security check page and asked me to select my mobile...