General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

what has hapened to o2

what has happened to customer support , spend hours waiting to get through , to be either cut off or told system down , when I did get through the individual didnt not understand . They are shocking have they moved ,as you never get a english voice a...

Bills

Well for the last week I have been trying to contact O2 to pay my bill. Each day for the last 5 days I have got "Sorry we can't do that just now due to new migration" Well THANKS O2, I have now not been able to pay my bill and you have barred my acco...

Samsung £1 Earbuds offee

I am still trying to chase O2 customer service about not receiving my text message code to claim a pair of Samsung Earbuds for £1. I have phoned around 15 times now over the last 4 months and I keep being promised call backs, that a form has been fil...

O2 default on my file for a contact paid!!!

O2 have placed a default on my file for a contract paid up. I have emailed the various emails to ask them to remove the default. The account went into late payment 1, 2 and then default. I tried to pay the account in novmeber but they closed the acco...

unable to enter competitions

unable to enter online competitions using SMS on phone as blocked by O2

Customer Service

Why has the customer service quality deteriorated so much with O2? My phone line has been disconnected and reconnected five times in just two weeks, and when I call for assistance, it takes two days to get a response. I've requested compensation for ...

Leaving o2

Hello, I have 2 monthly Sim only cards with o2 (both in my name, one is used by husband). I altered my contracts in a local o2 shop 14 March 2022 before it closed for good or I would have gone in to ask. As both were 24 month contracts at what point ...

Totally P'd Off

How do I get a simple addition to my contract get actioned? All I did was ask for a SIM only to be added to my existing contract. Agreed the cost and duration of it. SIM did not arrive.Contact again, go through all the above again, "very sorry, repla...

Good Lock S23 Ultra

Hi,Does anyone have an issue with the Theme Park in the GoodLock app? It never worked on my device, it's S23Ultra bought from O2, but I know the app works fine on other devices ( not purchased from O2) So I wonder if anyone else had the same issue? T...

Calls automatically going to voicemail

Hi,My calls are automatically going to voicemail since Virgin switched me over to O2. I've tried settings (Samsung phone) but can't see how to change it back. Can anyone help?Thanks