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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 42994 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 34963 Views
  • 45 replies
  • 6 kudos

Problems with getting SIM card to work

I have recently ordered a new SIM card from O2 for a Samsung GT-E1200T phone (i.e. dumb phone), which is a replacement phone for the same make and model that I had before, but was getting a bit old and tired, having been knocked about a bit. Anyway, ...

DJHB by Level 1: Joiner
  • 204 Views
  • 8 replies
  • 0 kudos

Esim

I have installed my esim but keep getting esim2 not provisioned? And constantly have emergency calls only. Help please-yes I have installed my esim

Charged £6.64 extra for 2 years!

Hi folks - I’ve been charged £6.64 since my contract for my Apple Watch expired in June 2021. I have no idea why this has escaped me until now. I broke my Apple Watch and it was uneconomical to repair — over two years ago! I cancelled the contract wh...

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mcginnR9 by Level 1: Joiner
  • 100 Views
  • 1 replies
  • 0 kudos

O2 priority issues

I am having issues with logging into the priority app. I click to log in and it takes me to enter my number and the code they send. Once I have done this it takes me straight back to the log in screen. I have tried deleting and redownloading the app....

08448 003811 18 plus restriction

HelloI have an additonal bill on my pay monthnly for dialling 08448 003811. I don't want to dual it again to find out who it is and get more charges. Does anyone know what it is for. I'm suspecting it's from 02 when I removed 18 plus restriction. Can...

Sprouts by Level 1: Joiner
  • 1939 Views
  • 14 replies
  • 0 kudos

iPhone 16 Pro Max Pre-Order

That's 9 weeks today I pre-ordered my iPhone 16 Pro Max and I still haven't received it Is anyone else experiencing the same issues? The store just pass the buck to customer service and customer service don't seem to have a clue It went from 1 week, ...

Dodge3 by Level 1: Joiner
  • 126 Views
  • 1 replies
  • 0 kudos

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 42994 Views
  • 213 replies
  • 0 kudos

High monthly cost

I am having nightmare experience with my Crown Communications O2 mobile contract that should have ended 21st October 2024. October 2021 I was phoned by Crown Communications and convinced to have a O2 mobile contract with them.I have paperwork for the...

elwoodc by Level 1: Joiner
  • 817 Views
  • 20 replies
  • 0 kudos

O2 Migration Service Issues

Hi, I normally wouldn’t post online, but O2 has pushed me to the edge, and I don’t know what to do anymore. It has been three weeks, and my permanent number is still not ported; the migration is still processing. Since October 28th, I have contacted ...

Cherie01 by Level 1: Joiner
  • 182 Views
  • 3 replies
  • 0 kudos