General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 app

New app is ******

Help with 'Private Number' Issue

Hi. I have seen other posts with this issue but I have tried everything and have had several open tickets with no resolution. All incoming calls are labelled ' Private' or 'Unknown' Number. Been 6 months since I ported to O2. I desperately need this ...

Billing

Is it me or is O2 support worse than useless?

Don't Put Your Wet Phone In Rice

Says Apple: If you see a liquid-detection alert on your iPhone - Apple Support

Transfer of mobile account from VM to O2

As part of a VMedia bundle deal, some years ago, I accepted a mobile sim to reduce the overall cost of the bundle. Seemed like a harmless thing to do. Then when VM and O2, merged, the direct debit by VMobile was transferred to O2. I already had two a...

Why does it take so long for customer services to answer??

I fell behind on my bill and made an arrangement to make the payment yesterday. Then I tried to call yesterday and spent over 5- 6 hours on the phone waiting for someone to answer the phone, that is just unacceptable!!!! Is it just me having issues o...

Change of billing name and address

Hello there, I want to take over the payment of the phone bills. It's been coming out of her account and now I want it come out of my bank account and to put my on the account in order to maintain the number. it that possible?

Signal coverage

Just moved over from sky (I know same backhaul) & I'm really disappointed with the signalWe've just come back from a trip to Stratford and the signal was awful everywhere we went, thank god for wifi.

My Experience of leaving O2

After being a loyal O2 customer for many many years, I decided to leave & transfer the two numbers on my account to EE. Requesting the PAC code & transfer of both numbers all went smoothly. I've been waiting several weeks for a final bill as they are...

Payment being demanded for an account that was terminated

I have spent nearly 10 hours (mainly on hold and being cut off) and been to store with no avail. I have had a threatening letter demanding payment for a SIM contract that was terminated. No one will speak to me as o2 had some email address I know not...