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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 30514 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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Complaint network coverage

Process to raise a complaint I’ve had no reception in my area due to a mat being down for 4 weeks. On 3 separate occasions on the O2 website, the coverage has extended the date the issue will be fixed. I’ve emailed complaintreviewservice@o2.com a han...

UM185 by Level 1: Joiner
  • 527 Views
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Issues with apple watch

I have had ongoing issues with O2 since December. To set the scene in November I had an iphone 14 pro max and an apple watch ultra with a data plan on a personal contract, both worked perfectly. In December I changed my phone to a 15 pro max and when...

Phone call offering 50% discount??

Had a call this morning claiming to be O2 offering me 50% discount on my bill for 3 months for loyalty.was it a scam? I asked them to email me the details so I could check. No email yet! I did not give any personal information.

TinaT1 by Level 1: Joiner
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  • 2 replies
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Porting

I ordered a new sim only deal with 02, I forgot to advise the agent that I wanted to port my old number over from Tesco mobile. I have a pac code of which I have now entered into my account and I believe now this process will happen. However I have b...

HORROR CUSTOMER SERVICES

I have been an O2 customer for around 15 years and have multiple lines on my account. I recently upgraded one of the lines and ordered a new phone and new contract. I was told that I have 14 days to be able to return the device and cancel the upgrade...

Worst company ever - disconnection of number

I am writing to express my profound dissatisfaction and frustration regarding the unauthorized disconnection and port-out of my mobile phone number, which occurred on 02.01.2024.Despite numerous attempts to address this issue, I have yet to receive a...

Aaaaaaaa by Level 1: Joiner
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  • 9 replies
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e-mail 'O2 Wifi -Please verify your e-mail'

I've had this message a number of times over past few weeks but I'm not going to click on any links. The link is to https://captive.o2wifi.co.uk/signup which I'm assuming is a phishing exercise or worse. Can anybody confirm or quash my suspicions? I ...

kt53 by Level 1: Joiner
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  • 4 replies
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Desperate Help Needed Please....!!

I hope someone on here can give me some advice please..... I've been with O2 for many years with a business account on a pay monthly - my contract had expired. I was bought an Apple Watch but was told that it wasn't compatible with a business account...

JoyceF by Level 1: Joiner
  • 301 Views
  • 3 replies
  • 0 kudos