General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

AirPods Max

Just received these today look great but well no chance of testing them, can not get them to stay connected I have reset several times still won’t do it and fully charged please can somebody help me out as it’s driving me crazy paying an upfront fee ...

O2 UK Deploying Free AI-Powered Scam Call Detector Service

I believe that this is an update on something that has been announced previously :- O2 launches free AI-powered scam call detection service to help combat fraud and nuisance calls - Virgin Media O2https://news.virginmediao2.co.uk/o2-launches-free-ai-...

5G DRIVE and O2 Project Bring Mobile Signals to 31 Rural UK Notspots

Government-backed project brings mobile connectivity to iconic not-spots - Virgin Media O2https://news.virginmediao2.co.uk/government-backed-project-brings-mobile-connectivity-to-iconic-not-spots/ 5G DRIVE and O2 Project Bring Mobile Signals to 31 Ru...

I am ot telling you something new but it makes me feel better to vent!

Hi everyone! Let me tell you a bit about myself and my telecom journey. I've lived in four countries and had my fair share of experiences with major telecom providers. In Australia, I worked with Telstra; in the U.S., it was Verizon; in Canada, Roger...

new contract

Hi, I’ve tried to add another sim card for a family member but it says you need more information on me. A bit surprised to hear that considering I’ve been your client for over 10 years and have never missed a payment?! I expected better service

Porting Issue - No caller ID on incoming calls Pixel 8 pro

Recently ported to O2 from Vodafone and no caller ID on incoming calls. Fix - Press Call IconPress menu icon - 3 dotsSettings Calling AccountsPress Name of SimAdditional settings Press Caller ID Select "Show Number"

Disappointing

O2. I've been waiting for my order for 2 days to be delivered and it hasn't been. You've disconnected my number to transfer it to O2 so I'm without a phone completely... and noone picks up the phone! Sort. It. Out

O2!!! Your customer service very very very bad

O2!!! Your customer service is absolutely unacceptable! I am trying to get through to your call center - 3 days no one is picking up! Yesterday 60 minutes, today already 60 mites, day before yesterday 90 minutes!!! What a joke! No information about d...

Avoid Aerial Direct like the plague

Aerial have been robbing me for the last 2 years. I have SIM only business contracts which are ending soon.Letter from O2 states that I can continue my current contract "3GB Handset Inclusive" for £26 exc VAT or go to SIM ONLY 6GB for £11 exc VAT. Do...

A Complaint

To whom it may concern: Account No: ******** Mobile No: ************ I went to the Ashton Under Lyne store on Tuesday 12th November 2024 to upgrade my old phone, as I was having some issues with it, Kristy was the one who served me, in the end I upgr...