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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 37997 Views
  • 45 replies
  • 6 kudos

Apple Watch Mobile Data Problem

Posting this in case it helps other people struggling to setup an O2 mobile data plan on their Apple Watch, ie to add an Apple Watch plan that is then associated with the tariff of their paired iPhone.Tried to setup the mobile plan on 26th Dec 2022 b...

Steve-W by Level 2: Apprentice
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  • 17 replies
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Bad experience

I ordered s24 ultra on the 2nd December it's now the 26th December, and I still don't have the phone. I contacted customer service several times, and I am getting nowhere, I don't know what I am supposed to do The shop it's being delivered to says my...

Pau1 by Level 1: Joiner
  • 732 Views
  • 3 replies
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'Classic pay-as-you-go' not receiving texts or calls

I have the 'Classic pay-as-you-go'. In the last week, incoming texts have not arrived, and incoming calls have gone directly to the message service (even though my phone is on and the 'Do not disturb' is off). The only way I've found to solve it, is ...

Sun9 by Level 1: Joiner
  • 538 Views
  • 3 replies
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Spam Phishing - 40% discount on monthly bill for a year

Just received a call from a so called O2 representative on a private number, claiming that it's for a satisfaction survey and that I've been selected to be a "promotional" customer receiving a 40% discount on my monthly bill. They ask for your email ...

GNut23 by Level 1: Joiner
  • 540 Views
  • 2 replies
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no number syndrome

What the hell is going on with 02's new sim cards? I have had about 5 new 4g sim cards and used them with a brand new mobile and every incoming phone call was "no number" even from my contacts list? I eventually sent the new phone back and put the si...

MartinIP by Level 1: Joiner
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  • 16 replies
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Charged for a phone that I didn’t purchase

Hi, I recently moved to EE from O2. Originally I had agreed ti stay with O2. However, I was given a better offer by EE. As such, I informed O2 of my intent to switch, I refused delivery of my new phone, which was returned to sender and used a PAC cod...

Kris10 by Level 1: Joiner
  • 614 Views
  • 6 replies
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pay as you go sim minefield

Please excuse my ignorance here as I've had a pay monthly contract for the best part of 20 years. Im looking at a pay as you go sim card to stick in my old phone to be used by my oldest son. (whos now it wont be used regularly, mostly he'll only have...

Hezza86 by Level 1: Joiner
  • 778 Views
  • 7 replies
  • 0 kudos