General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Fraud team

I tried over and over again to put through an order online to upgrade the device I have. It would let me all the way through to the device upfront payment screen but when I tried to make the upfront payment I kept getting an error message. I tried wi...

I have just wasted 6 hours of my life dealing with the worst customer service i have ever experience

These guys manage to make Vodafone look good and they are Pathetic Honestly the indian call centre is not fit for purpose. All i wanted was to set up the O2 app and register a payg sim, Sadly thids is beyond the cspsbility of the people they employ. ...

Credit refusal

Hi, I'm an O2 customer that pays for two hand sets. £82 per month. I have never been turned down for credit before but thats what happened yesterday when i tried to upgrade the phones. I've never missed a payment in my life to anyone. I have no ccj's...

Why do you find communication so dificult

I submitted a complaint online Jan 7th about a known to you mast problem. The problem beeing that the other party on all calls was very distorted and ineligible. What gave you the idea that calling me to discuss the compliant was going to help? I cou...

Virgin Media O2 and Ontix Expand 4G Mobile Small Cells in Birmingham

Virgin Media O2 and Ontix Expand 4G Mobile Small Cells in Birmingham - ISPreview UKhttps://www.ispreview.co.uk/index.php/2025/01/virgin-media-o2-and-ontix-expand-4g-mobile-small-cells-in-birmingham.html

Samsung Galaxy S25 series launches on O2 with a huge up to £480 airtime saving available on selected

I am not endorsing these deals but merely bringing their existence to readers' attention :- Samsung Galaxy S25 series launches on O2 with a huge up to £480 airtime saving available on selected devices - Virgin Media O2https://news.virginmediao2.co.uk...

Airtime Cancellation Debacle

Anyone else in the same predicament as me? I'll try to keep this to a nice list Last November, I had an email from O2 saying they were changing the pricing terms; and that i could cancel my airtime but CONTUNUE paying my device plan.I have 2 accounts...

NO DETAILS OF MY SECOND PHONE

I HAVE TRIED AND TRIED TO GET DETAILS OF MY SECOND PHONE ON MY ACCOUNT MY PACIENCE HAS FINALLY GONE .NO ONE TO TALK TO ONLY BLOODY ROBOTS ALL I WANT IS FOR MY SECOND PHONE DETAILS AND BILLS TO SHOW ON MY ACCOUNT HELP

Positive staff feedback - Nitin

Hey, I'm trying to find a place to leave positive feedback for an assistant who helped me upgrade on the phone. His name is Nitin, I can't praise him enough, he was extremely patient and helpful, he had system issues and apologised for this numerous ...

Still No refund- cancelled account on 15Feb 2022 and O2 was still charging me until 27th Sept 2024

I tried several times to get my money refunded by calling customer service to get my money refunded. I have spent several times over the last three years. until 27th Sept 2024 - I was charged £14.50 pcm I tried the payment management team and they ju...