Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 86 replies
  • 0 kudos

Forum development & bugs updates

Hi everyone, In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is cur...

EmilieT by Former Staff
  • 940 replies
  • 0 kudos

Roaming charges

Is it true that O2 are about to reintroduce the rip off roaming charges for travel in Europe?

Andrew13 by Level 1: Joiner
  • 15 replies
  • 0 kudos

My order has been returned to sender

I order a phone, as far as I’m aware everything went through fine. I’ve had all my contract details sent to me as complete. The order was out for delivery and the courier advised o2 have requested the device be sent back and to contact them for furth...

International text messages

Hello community!Recently I have noticed a problem with incoming international text messages from a number on my contact list. Every time that person sends me a message it is shown as it would have been send from a local United Kingdom number (each me...

lukisr by Level 1: Joiner
  • 6 replies
  • 0 kudos

Airtime plan vs PAYG

My contract is due to upgrade next week, I’m happy with my phone so not looking to upgrade but I want to end my air time plan and switch to PAYG. How do I do this?

Zfc89 by Level 1: Joiner
  • 2 replies
  • 0 kudos


Hello,How can I give a positive feedback for one of your customer advisors who helped me on the phone? This person is so hardworking and actually there to fix your issue no matter what. I want to make sure she gets the recognition she deserves. Thank...

Security breach ?

In May I was the victim of a scam. The caller knew all my personal details and did not ask for any information but told me my security had been breached. He asked that I allowed an irregular transaction so he "could trace the IP address that it was m...

KeefyW by Level 1: Joiner
  • 8 replies
  • 0 kudos

is this o2 ?

Received a message saying could not collect payment !!!!! from mobile +44***** SPAM CALL ?

borg by Level 1: Joiner
  • 1 replies
  • 0 kudos

International Calls

I am trying to call ROI from NI using my mobile. It was happening that every few calls the ROI contacts cannot hear me and put the phones down, now it's every call. I have paid for an International bolt on. I am getting through but they can't seem to...

CT555 by Level 1: Joiner
  • 1 replies
  • 0 kudos