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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 68632 Views
  • 234 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45220 Views
  • 45 replies
  • 6 kudos

Not sure if there's a problem but...

I tried to give Kudos earlier to @pgn for the hearing aid topic and the Community crashed with the above error. Not sure if it's my PC but I thought I'd mention it?

Screenshot from 2025-09-13 18-48-23.png
Anonymous by Not applicable
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What phone should I get when I can upgrade next April?

Above. I'm considering a Google Pixel 10 or whatever number the Samsung Galaxy's on by then, both Android, I can't use an Iphone because Itunes isn't available on Linux. I'm also considering the new Honor phone in black because it's more pocket frien...

Anonymous by Not applicable
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Recycling - just not for passwords, please!

The scenario:..."My0ldPassword24.""Password expired, please enter a new one:"My0ldPassword25.""Your new password has been accepted, please login now..."...Wrong move, pardner! This explains why:https://archive.ph/mVSqV"A spokesperson for Virgin Media...

pgn by Level 79: Lord of the Boards
  • 843 Views
  • 2 replies
  • 1 kudos

No coverage in Yarm, North Yorkshire

 Hey there! I’m curious about the O2 phone mast issue in Yarm. It’s been a few months now, and it’s been a real pain. We’re stuck in the stone ages without any network 4G or 5G signal, except for the WiFi inside our homes. It’s frustrating!

Screenshot 2025-09-13 at 12.06.51 pm.png
Kiddo by Level 1: Joiner
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Hearing aid compatible headphones for Android (Moto G5)?

I know they're available from the RNID but they're prohibitively expensive, would I be able to get conventional headphones that are compatible without paying 3-5 times the price for specialist equipment? I'm aware of and have used Google.

Anonymous by Not applicable
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Switch up credit check

Hi gang! Question for the room. Do we know if o2 do a full credit check on switch up customers?? Curious if anyone has ever failed a switch up? Lots of conflicting answers on the web!

Hamboi by Level 1: Joiner
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O2 shockingly bad - Virtual Assistant rubbish

Been trying to talk to a human Virtual Assistant so bad.Got to talk to Rahul after 20mins with Virtual Assistant shutting chat.I have left O2 told Rahul I don't have the O2 app and my number is no longer with O2.Rahul says he going to pass me to anot...

Rid1 by Level 1: Joiner
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Mercury Prize-nominated Kojey Radical surprises music fans with an intimate gig in the Scottish High

For information :- Mercury Prize-nominated Kojey Radical surprises music fans with an intimate gig in the Scottish Highlands, powered by O2’s network - Virgin Media O2https://news.virginmediao2.co.uk/mercury-prize-nominated-kojey-radical-surprises-mu...

Oxonian by Level 41: Prodigal
  • 535 Views
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