Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
Hi, Obviously the forums here because of their nature have a lot of posts of negative feedback and the community do a great job and try and help whenever possible. At the weekend I went into my local O2 shop and upgraded from Sim Only to a new device...
I didn't expect top services but at least expected being treated better than the VMO customer when I have decide to sign a 12 month contract,This is definitely not what I expected: the speed of 5G data, centre of Luton, Sunday afternoon:
Hi Very angry, had an issue with o2 they didnt bother responding to a complaint or I didnt get a manager call back, over a minor issue but I wanted it investigated. I got so fed up of no call back or complaint not being registered, I gave 30 days not...
I have had a "pay up front for life" contract for many years. Without notice or regret, O2 have changed it to a £35 per month contract. The reason given is a change to a new computer system causing it to "lose" some or all of the Pay up front contrac...
very disappointed in O2, since last year November. I have problems with O2. I always have to call them once a month to pay the bill because they are unable to take it from my account. I have been in your O2 shop seven times and I called you every mon...
i have genuinely never witnessed a business that has worse customer service than o2. if anyone thinks about joining, i would be highly against the idea as they just like to take your money for services to don’t even use and then ignore you after. the...
Hello, My husband started to buy me a new mobile phone on Friday 9 February 2024. We still have not yet received it more than a week later, though we are now paying for it. The outer door bell to our block of flats is not working, and we see no way t...
One of my mobiles is receiving a ridiculous number of spam calls every day. I have silencing all calls from numbers that aren’t contacts, but this blocks genuine calls as well. I also block every number that calls, but it’s a different number every t...
I log in it then tells me to log in?I cant access anything online or on the app.Whatever I do sends me in a circle.I wish I'd never joined.It's because of Virgin,my account and my wife's account are mixed together. Her name on account but my name on ...
Hi After initially signing a new contract that was satisfactory for a few months, I upgraded to an unlimited 5G data plan. However, I experienced frequent drops in my 5G connection, resulting in days without internet access. Furthermore, from January...
