General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Volt travel benefits

I am a UK customer and used Volt travel benefits very effectively on a recent trip to South America when I was able to use data and make calls with no extra cost. However I have recently upgraded my phone and got a new 02 tariff and am no longer able...

o2 pay and go data only sim no longer on sale

I see that o2 no longer do pay and go data only sims. Why did they stop offering pay and go data only sims.I was on a o2 data only sim for £9 a month for 4gb for my iPad Mini 6 but moved to Smarty for £9 a month for 15G data only sim on a 30 day roll...

Changed tariff to Esim but can't download as have no phone coverage any more

I changed tariff and ended up with an Esim which I can't download because I now have no coverage. I can't log on to MyO2 as it requires entering a code sent by text. There is no way I can receive a text. I've tried to speak on line with a human but c...

Faulty signal

Been with O2 for years and the signal has progressively gotten worse. Especially so lately. Done all recommended fixes and nothing has improved. Doesn't seem to matter if I'm indoors, outdoors, near a mast or in the middle of nowhere. It's becoming i...

I hate O2 Sooooo much..

Useless chat, useless comapany , incompetent, amateurish, unprofessional, unskilled, stupid and the worst one I have ever experienced.. Since a week, I have no access to my eSIM, I hearing from the chat that they sorry, and 5-10 days, or it will be t...

Virgin Media O2 to deliver Maxim-um employee experience with new Lanarkshire office

From the VMO2 newsroom :- Virgin Media O2 to deliver Maxim-um employee experience with new Lanarkshire office - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-to-deliver-maxim-um-employee-experience-with-new-lanarkshire-office/ And a...

SIM not yet received

My account number is [MOD EDIT: PERSONAL INFORMATION REMOVED], mobile number [MOD EDIT: PERSONAL INFORMATION REMOVED]. I have received a bill for this of £4.67 yet I have not received the SIM. Please cancel this contract MOD EDIT: Personal and privat...

Frustating service

O2 cut my phone off for some stupid reason. Im on my forth week trying to get help. Days and days on the phone, hour after hour on hold to be cut off or told the same story.I dont have a signal, so cant get incoming or out going calls/texts but they ...

Returned phone palava

How bad are o2 really? I returned a phone within the 14 days and as it had an eSIM I can’t order a new sim til the refund as part of the order is complete (which can take up to 24 hours). This means I have to keep using the handset I’m sending back t...

Seriously o2 - stop doing pin deliveries if you can’t get a phone number right.

Why do they still use pins? The service is terrible, per all the posts here. context of my issue: Four times I’ve spoken to o2 about how I will not get a pin because they’re trying to send it to an IPad number, four times they’ve ’updated it’. its ou...

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