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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 47968 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 38210 Views
  • 45 replies
  • 6 kudos

Worst company I've had the pleasure of dealing with

These people are simply the worst I've had the pleasure to deal with in a long time. The first thing they did is lie about the contract sneaking in a 4 year deal after agreeing a 2 year. I cancelled the phone within a few days and they still tried to...

Soreloser by Level 1: Joiner
  • 753 Views
  • 7 replies
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Apple Watch Mobile Data Problem

Posting this in case it helps other people struggling to setup an O2 mobile data plan on their Apple Watch, ie to add an Apple Watch plan that is then associated with the tariff of their paired iPhone.Tried to setup the mobile plan on 26th Dec 2022 b...

Steve-W by Level 2: Apprentice
  • 6516 Views
  • 17 replies
  • 6 kudos

Bad experience

I ordered s24 ultra on the 2nd December it's now the 26th December, and I still don't have the phone. I contacted customer service several times, and I am getting nowhere, I don't know what I am supposed to do The shop it's being delivered to says my...

Pau1 by Level 1: Joiner
  • 737 Views
  • 3 replies
  • 1 kudos

'Classic pay-as-you-go' not receiving texts or calls

I have the 'Classic pay-as-you-go'. In the last week, incoming texts have not arrived, and incoming calls have gone directly to the message service (even though my phone is on and the 'Do not disturb' is off). The only way I've found to solve it, is ...

Sun9 by Level 1: Joiner
  • 577 Views
  • 3 replies
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Spam Phishing - 40% discount on monthly bill for a year

Just received a call from a so called O2 representative on a private number, claiming that it's for a satisfaction survey and that I've been selected to be a "promotional" customer receiving a 40% discount on my monthly bill. They ask for your email ...

GNut23 by Level 1: Joiner
  • 565 Views
  • 2 replies
  • 0 kudos