General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Scam number

Just recieved a message from what looked like my energy supplier saying my smart meters need changing and to arrange a time and date with them, all looked legit as they had my account number attached so messaged a date tot them but upon checking afte...

Don't answer this number it's a fake!!

So I got a call earlier today from this phone number +442081632113 saying their name was either Mike or Mark and that they were from O2 which I figured was a lie as as soon as I asked if you're from O2 why is my phone telling me this is a scam they h...

O2 Stores

My phone is lost or stolen. I have been to my local O2 store four times in the last two days. I have picked the phone and the associated package. But the O2 store, and I am told this is a UK wide problem, cannot process orders and transactions. Anyon...

o2 signal

its terrible

Ariel direct

Hi there I've just recently come in to contact with these people and I wanted to see what they were about and from reading what I've seen on here I'm a bit concerned is there a way to change back ?

Unknown calls saying O2

I have had about 10 calls today from 020 8187 6020 saying my sim will stop soon , but since there is no reason for this to happen is this spam as I suspect??

FAO Anyone needing Usage reports for insurance purposes

Just incase anyone is in a situation where they need to make a claim, and you are told to request a usage report from o2. I would highly advise to be very cautious about this. It’s very unreliable and can result in you spending many hours making phon...

Honest and legitimate feedback, awful customer service Unknown/Private Numbers

I felt I had to write this because of how awful I'm being treated by o2 after being a customer for decades. Hopefully a warning to other customers and people online. My experience with o2 over the last 2 months has made me want to leave but fearful t...

Unable to connect to networks when roaming

For the past 4 years or so, I've never been able to connect to a network when abroad. This has been different devices, a different contract type (sim only to pay monthly with device) and even a new physical sim.My current device has given the most us...

selected cellular network for 'null' no longer available

Since I updated my iphone 13s ios to 17.5.1, I keep getting this annoying message popping up. Has anyone else had this and if so, how can I get rid of it? I am with Virgin / O2