Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
There seems to be a defective link on the O2 homepage. If you try to access this community, it is taking you to "Lost or stolen device", same as the link immediately above it :- This is probably one for @Dave-O2 to take forward on his return.
Hi everyone, We took out a new contract with 02 for an iPhone 15 and then requested that an older number, in my wife’s name, was transferred to my son’s account. After many calls with 02, over several days, and hours, we discovered they had cancelled...
How to find personal hot spot on smartphone?
Hi everyone, I was hoping someone could help me. I returned a Google Pixel 7 via the O2 Switch Up Programme in July 2024 and ordered a Google Pixel 8. My Google Pixel 7 was returned via Royal Mail using a prepaid returns label sent to me by O2 and I ...
Decided I wanted to try something different from my Samsung S23+. I've been using Samsung since the S3.As Voxi had a good price and as the Mrs had a Voxi SIM I thought I would treat myself Now here is where things diverge from O2. It was late Friday ...
JUST THOUGHT I WOULD MENTION MY POP INTO 02 SHOP TO UPGRADE MY PHONE.......SATURDAY BEFORE CHRISTMAS I WENT TO THE RETAIL PARK TO VISIT THE 02 SHOP,DUE TO VERY BUSY CHRISTMAS SHOPERS I GOT THERE AT 8.00 AM TO HAVE HASSLE FREE PARKING,AS THE SHOPS STA...
O2 rang me and persuaded me to up grade as I had been out of contract for ages (yes it was definitely them) this was 10th December. I took out a new contract with a phone upgrade that was guaranteed next day delivery. I received tracking but advised ...
On my 10th day since I returned the upgrade as change of mind I'm still waiting for this to be removed off my account I use live chat and told the same crap every time we haven't received the phone back, they have received it back as I checked the tr...
My friend upgraded her package whilst in Spain, she had to download an esim. She now has no service - 5 days so far. Her old sim has been deactivated and has been told she can only have a new sim issued and it has to activated it in the UK. Very unhe...
I made a complaint by telephone. This took over an hour and I was told I would get a call in about a week. That was November. i went on live chat and requested that they ask someone to actually call me back. I was told that the live chat team cannot ...
