This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 58778 Views
  • 232 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 42293 Views
  • 45 replies
  • 6 kudos

Order delay

Hello, just a heads up if anyone has had a delay after ordering anything between the 18-19 June. I was on live chat with O2 for an hour. DPD has been experiencing issues with trailers so after a long hour I have been told that my order will be cancel...

EVE9 by • Level 1: Joiner
  • 387 Views
  • 2 replies
  • 0 kudos

Passport in Google Wallet

Just read this and it seems to work although I have not got past talking a picture of my passport.So a question for @Dave-O2 Will O2 accept the same as proof of ID in store? https://www.trustedreviews.com/news/use-uk-passport-google-wallet-how-it-wor...

Enlli by • Level 70: Enigma
  • 437 Views
  • 2 replies
  • 1 kudos

Customer service absolutely shocking

4 days ago , got 2 sims from 02 , all I wanted to do was import my number from ee,as it says on website simple to do , number change over with in 24 hours 4 days later still no transfer, been on the phone to 02 in total 3 hours .had promises of call ...

Uswitch>O2 sim only deal missing 'upgrade plan'. Is this a sick late April fools joke or a bug?

The option for 'upgrade my plan' is now missing from the O2 site (when you go from Uswitch>O2).o2 rep over the phone said it's happened a lot over the last month.Only fix is to order a new sim (with the deal), get them to convert your current number ...

Poor signal service in Weymouth and surrounding area.

We have just had a break in Weymouth, Dorset, and I am not impressed with the signal we had there (download speed of 2Mbps), very hard if not impossible to use the internet while around the area, Dorchester and Sherboune weren't much better, when I u...

Markphg by • Level 1: Joiner
  • 378 Views
  • 1 replies
  • 0 kudos

Top up problems

Did any other PAYASYOUGO customers try to get a voucher yesterday?I went to my local shop and they said O2 is down and I suggested putting money on my debit card to do over phone top up but shop assistant said if network down I won't be able too albe...

USA - no phone, data OK

This is sharing… a couple of weeks ago I visited South Carolina. My iPhone 16 on ‘auto’ found AT&T, I had data but no voice calls in or out… very strange, and very difficult to contact customer services - there being no chat or email or WhatsApp offe...

Top Kudoed Authors
View All
Top