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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Error 112 Apple Watch

@Dave-O2 can you support ? Still no joy with o2 and error message to connect my Apple Watch.. this has been ongoing for o2 for a few years?? I’ve been on many social media platforms tell me that they will get back to me asap on network investigations...

Will_Bob by Level 2: Apprentice
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Virgin Media O2's plan to spin off infrastructure is scrapped, Telefonica CEO says

Virgin Media O2's plan to spin off infrastructure is scrapped, Telefonica CEO says! More here from Reuters (O2 forum mangles the original URL, so shortened it!): https://tinyurl.com/y3xvscvj(possibly more relevant to the Red side than the Blue, but n...

pgn by Level 79: Lord of the Boards
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O2 Switch up

So my 90 days is up and I can switch up, I've put the package together got to the send contract info and contract summary then get this messageI only have 3 other lines (4 including the one I'm trying to switch up) anybody have any ideas? 

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Jonny by Level 1: Joiner
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O2 Customer Support - renewing contracts

My contract was due to run out on 31st July so I made a call on 202 and the gentleman agreed a contract which with the discount was £92.99 for 6 mobiles which included EU and inclusive Zone 1 Countries. All the contracts received were at £25.99 each ...

Bryan1965 by Level 1: Joiner
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Porting from EE to O2, SMS issues

I ported from EE to O2. I think this was a big mistake. SMS is broken, and this has stopped iMessage and FaceTime from working as well. I see that others have had similar issues. I am within 14 day cooling off period. Do these issues get fixed? Or sh...

Number transfer o2 to o2

Hi i recently transferred my o2 number to another new o2 contract I'm now on day 8 with being unable to receive calls, I can make calls send txts and use Data but not receive calls, I'm at a loss on what to do spoken to customer services numerous tim...

Alfiedex by Level 1: Joiner
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BT (EE) Hike Mid Term Contract Rises

For new contract starting 31st JulyCustomers taking services from 31st July 2025, will increase on 31st March each year by the following amounts: Mobile Flex Pay airtime plan +£2.50 Sim only +£2.50 Bundled handset and airtime plans +£4 Mobile broadba...

Enlli by Level 70: Enigma
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Network

Barley getting 4G, more often getting poor 3G. 5G is almost non existent. Had better network coverage 25years ago. Could make phone call at least or pull up a browser. wifi carries the network and covers the dreadful connectivity. Only until the WiFi...

Gm10 by Level 1: Joiner
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  • 3 replies
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