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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 44062 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35941 Views
  • 45 replies
  • 6 kudos

Transferring my number from pay as you go to monthly pay

I have recently changed my plan from pay-as-you-go to monthly pay and I wanted to keep my number, I spoke 4 times with customer service and each call was more than 30 mins (some of them an hour), and the customer service just always put me on hold, a...

AliA95 by Level 1: Joiner
  • 214 Views
  • 1 replies
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Voice Mail

Hi, Anybody had the same problem, I swapped my iPhone to a 16 recently, and swapped the O2 sim, I now have a Network Provider Voicemail listed that I can't access or delete and I have have had to switch my notifications off as I keep getting told I h...

ICS2378 by Level 1: Joiner
  • 177 Views
  • 7 replies
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O2 Switch Up Problems

Hi, i sent off my s23 256gb phone of to O2 for the switch. The phone was in immaculate condition and everything was good. However, i got an email say that i have a revised offer as the phone i sent was different. They said i sent them a 128gb phone. ...

O2 not allowing new purchase

Hi, I have tried to purchase a new sim. I was a previous customer, however when I went to check out I failed the credit check! My credit score is excellent so there must be another reason. When another persons tries to make the purchase it does not a...

jrda by Level 1: Joiner
  • 75 Views
  • 1 replies
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Nobody wants to take ownership of this Volt Virgin o2 address mismatch restriction mess

Virgin customer for many years. Just switched to o2 from EE, Volt page shows virgin not available at this address. Address on both contracts differs slightly, commas, missing region (one says west midlands the other doesn't for example) but essential...

santrix72 by Level 1: Joiner
  • 189 Views
  • 2 replies
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Number Porting issue

Please Help with Unresolved Number Porting Issue I am writing to address an ongoing issue regarding the porting of my mobile number, which has remained unresolved for the past 20 days.The port-in process was initiated on October 30th and was confirme...

Cherie01 by Level 1: Joiner
  • 180 Views
  • 2 replies
  • 0 kudos