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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 41797 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 33994 Views
  • 45 replies
  • 6 kudos

Customer services say they can't transfer former Virgin numbers to new O2 phone contracts

Has anyone else had this problem and can anyone offer a workaround?I bought a new pay monthly phone for my wife on O2 via Mobile Phone Direct. She already had an O2 SIM only contract which had started as a Virgin Mobile account, so I thought it would...

14 Day cooling off - gone very wrong.

I got my Z Flip 6 on Friday 30th of Aug at the Metrocentre Gateshead and decided pretty quick that I am indeed an IOS person. On the 3rd of September I took the z Flip, its box and the recipe to Leicester Highcross as I work in Leicester. System Erro...

Locked account immediately after buying new contract

Hello, I have just set up a new sim-only deal with O2 after coming from another provider. As I tried to set up my online account to access my esim, I was required to enter my postcode and last 4 digits of my bank details. I did this correctly however...

Alex2781 by • Level 1: Joiner
  • 163 Views
  • 1 replies
  • 0 kudos

New iPhone 16

What should have been an exciting event receiving our iPhone 16 today turned into a nightmare. Both me and my husband purchased the new iPhone and needed to change to an eSIM. Using iCloud backup to move everything over was simple and quick. However ...

Queenie1 by • Level 1: Joiner
  • 415 Views
  • 4 replies
  • 0 kudos

iPhone 16 didn’t turn up told lies.

So as is probably the case with lots of others my phone didn’t turn up today despite ordering on the 13th. No one said anything no emails no texts just said processing and estimated delivery 20th. Contacted the chat and the first response is no one c...

byebye by • Level 1: Joiner
  • 369 Views
  • 2 replies
  • 0 kudos

Online Accessories order

Yesterday placed an order for a couple of Apple USB C 20w chargers. Today I’ve returned to find that 1)DHL tried to deliver the order by ramming it through my letter box. The product is now damaged. 2)O2 have stated that two chargers were delivered, ...

Ac03 by • Level 1: Joiner
  • 243 Views
  • 2 replies
  • 0 kudos

DPD Delivery

Any experience of getting a device delivered when you dont have access to the SIM? DPD refuse to hand package over to me as I cant supply PIN that they send to the SIM number which I dont have access to - getting no help from O2 to resolve this

Marcuswk by • Level 1: Joiner
  • 236 Views
  • 3 replies
  • 0 kudos

02 shop Teeside park

I had a great day when I went to switch my phone from the Google pixel 7pro to the 8pro got a brilliant tariff from the guy in the 02 shop he was absolutely brilliant can't thank 02 enough they were fantastic

Pipstop78 by • Level 11: Motivator
  • 293 Views
  • 3 replies
  • 0 kudos
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