General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Completes Work to Improve its Mobile Network in Wolverhampton

O2 Completes Work to Improve its Mobile Network in Wolverhampton - Virgin Media O2https://news.virginmediao2.co.uk/o2-completes-work-to-improve-its-mobile-network-in-wolverhampton/ O2 UK Boost 4G and 5G Network Capacity for 850 Wolverhampton Postcode...

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i have

Transferring my number from pay as you go to monthly pay

I have recently changed my plan from pay-as-you-go to monthly pay and I wanted to keep my number, I spoke 4 times with customer service and each call was more than 30 mins (some of them an hour), and the customer service just always put me on hold, a...

Just to carify £1.80p PER MONTH??? thats an increase of 21.60 per year!

Im currently paying £9.25p per month for my contract. That means in the space of a year my bill is going to increase to £30.85p by the second year that will be £52.45p that cannot be correct?

Voice Mail

Hi, Anybody had the same problem, I swapped my iPhone to a 16 recently, and swapped the O2 sim, I now have a Network Provider Voicemail listed that I can't access or delete and I have have had to switch my notifications off as I keep getting told I h...

O2 Switch Up Problems

Hi, i sent off my s23 256gb phone of to O2 for the switch. The phone was in immaculate condition and everything was good. However, i got an email say that i have a revised offer as the phone i sent was different. They said i sent them a 128gb phone. ...

Introducing our new “pounds and pence” pricing structure

From the newsroom :- Introducing our new “pounds and pence” pricing structure - Virgin Media O2https://news.virginmediao2.co.uk/introducing-our-new-pounds-and-pence-pricing-structure/

O2 not allowing new purchase

Hi, I have tried to purchase a new sim. I was a previous customer, however when I went to check out I failed the credit check! My credit score is excellent so there must be another reason. When another persons tries to make the purchase it does not a...

Nobody wants to take ownership of this Volt Virgin o2 address mismatch restriction mess

Virgin customer for many years. Just switched to o2 from EE, Volt page shows virgin not available at this address. Address on both contracts differs slightly, commas, missing region (one says west midlands the other doesn't for example) but essential...

Number Porting issue

Please Help with Unresolved Number Porting Issue I am writing to address an ongoing issue regarding the porting of my mobile number, which has remained unresolved for the past 20 days.The port-in process was initiated on October 30th and was confirme...