Anyone else experienced the appalling service when trying to change your name?
I have been trying to change my name with o2 for over 5 weeks now - 4 messages and a written complaint later I got a text to say it had been changed. Only to log in today and find it still hasn't been changed on the website and my bill is wrong despite being told 4 times that the account name has been changed.
Pretty poor o2 as mobile phones show on your financial record and you have an obligation under data protection to keep your records up to date.
So fed up of spending time on the chat and phone trying to get this done.
