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No incoming or outgoing voice at home cell

Anonymous
Not applicable

Hi

My postcode is RG291AE and we have apparently recently had the local serving cell upgraded to support 4G.

During the upgrade and subsequently, 3 O2 subscribers in our house are unable to receive or make voice calls.  Text and data seem ok.  In fact we get notified of the missed calls via text .  The caller gets switched directly to voice mail.

We have tried O2 support and chat and been told various explanations, none of which resolved the issue (been going now 4 weeks).  The last Chat I had with a "Guru" resulted in him switching off my voicemail to stop the calls going to voicemail!!  Unbelieveable!

We keep getting told there is no network problem, but we have 3 mobiles all showing the same symptom, all of which work fine outside our home cell.

Any ideas what I can do to confirm it is not a mobile issue but a network one and how best to contact somebody intelligent at O2?

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MI5
Level 94: Supreme
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Registered:
It sounds like you have already confirmed it's a local fault.
Have you escalated to complaints at all?
http://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MI5
Level 94: Supreme
  • 122155 Posts
  • 609 Topics
  • 18946 Solutions
Registered:
It sounds like you have already confirmed it's a local fault.
Have you escalated to complaints at all?
http://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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jonsie
Level 94: Supreme
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Registered:

@MI5 wrote:
It sounds like you have already confirmed it's a local fault.
Have you escalated to complaints at all?
http://www.o2.co.uk/how-to-complain

On wifi, download the My Network app. There is an option to report a problem. Get as many as you can to report it.

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Anonymous
Not applicable

No not yet.  Will give that a try. Thanks

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