No incoming or outgoing voice at home cell

[Anonymous]

Hi

My postcode is RG291AE and we have apparently recently had the local serving cell upgraded to support 4G.

During the upgrade and subsequently, 3 O2 subscribers in our house are unable to receive or make voice calls.  Text and data seem ok.  In fact we get notified of the missed calls via text .  The caller gets switched directly to voice mail.

We have tried O2 support and chat and been told various explanations, none of which resolved the issue (been going now 4 weeks).  The last Chat I had with a "Guru" resulted in him switching off my voicemail to stop the calls going to voicemail!!  Unbelieveable!

We keep getting told there is no network problem, but we have 3 mobiles all showing the same symptom, all of which work fine outside our home cell.

Any ideas what I can do to confirm it is not a mobile issue but a network one and how best to contact somebody intelligent at O2?

[MI5]

It sounds like you have already confirmed it's a local fault.
Have you escalated to complaints at all?
http://www.o2.co.uk/how-to-complain

[jonsie]

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@MI5 wrote:
It sounds like you have already confirmed it's a local fault.
Have you escalated to complaints at all?
http://www.o2.co.uk/how-to-complain

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On wifi, download the My Network app. There is an option to report a problem. Get as many as you can to report it.

[Anonymous]

No not yet.  Will give that a try. Thanks