Another long tale of o2 woe...
I travel abroad regularly for work, in the summer it can be more than once a month. I always check before travelling that I can use my o2 monthly plan as if I was at home. No trouble until early this month - I was travelling to Turkey, which as it is outside the EU, is classed as 'rest of world' and best deal on o2 monthly is o2 Travel, where you get charged £6 a day for every day it is used. I rang o2 customer services twice before travelling to check that o2 Travel was definitely on my plan, as it wasn't showing online. I was away for 8 days, and a couple of days before returning to check my account and to my horror saw that I'd been charged approx £80 for a incoming call and approx £40 for an outgoing call!
Immediately called o2 customer services (worrying that I was going to get charged for what turned out to be call lasting over an hour) trying to find out what was going on. I was eventually told that a note would be left on my account saying that I should have o2 Travel on my plan and was to be charged accordingly when the next bill was due. Bill was generated on the 25th and low and behold I've been charged £142 for calls abroad! Before this, about 2 weeks ago, I suddenly had a new account number, with no reason given for the move...the charges are on the old account number, so it now looks like I'm also going to be charged on the 27th June again, for the one mobile phone number!
Another long phone call yesterday (nearly an hour) to o2 customer services, the person I spoke to said they would escalate it to their manager and call me back within 15 minutes. That was about 5pm last night, I'm still waiting on a call...
