I ordered a new phone and contract on the 1st of November. O2 have only activated my account today!!!
It's took a full month to get a contract. Now, however, I am unable to port my number from vodafone to o2 because I can't log in to MyO2. I tried a few weeks ago to sort this out and customer services said they had raised the issue with tech support. Then, when I called again last week, they had no record of the issue. They asked for a back-up email address (I foolishly gave them my wifes email address) which they are now using as a primary contact even though I've told them 3 times how to contact me.
I'm now going back to the phone supplier to cancel the contract as I don't want to change my number.
Why is it so difficult for o2 to sort this out?
