Bit of back story first : Going back a month I had 2 sims / numbers on an O2 acc. that had transferred over from Virgin years back. Wife used 1 and I the other. Wife got a new S25 & O2 sim package and wanted to keep old number she used. I had to call up O2 to transfer ownership of the number to her so it could then be assigned to her sim under her own O2 contract.
In my mind this could go wrong in so many ways but after what seems like the obligatory half wait on hold I got through to a young lady and within 10 minutes I had the wife's S25 in my hand, booted up with her old number on the new sim. I was pleasantly surprised.
Decided to follow suit (sick of wife boasting about how good her new phone was to be fair) and got myself the same deal and that's where it went (and still is) horribly wrong.
Phoned up Monday morning to request old number put on new sim as before. 10 minute job (as shown the previous week) but here we are 3+ full days later and O2 have successfully terminated my old sim (number I wanted to keep), terminated my new sim (number I wanted replaced) and left me with no working phone / sim at all. No service, not even data on either sim.
How can doing the exact same thing last week in 10 minutes (at most) go so wrong and leave me with no service for 3+ days now. At least yesterday I had service on the new sim although only with the new number. Now I've had nothing, nada, all day today and still like that.
Both numbers concerned in the switch are now showing an not recognised when I try to call from a loaner phone I have to hand.
Can access my bank acc's, paypal and a number of other accounts & sites that use 2FA. Total nightmare!
