General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Travel inclusive use in Australia

I can’t get my travel inclusive pack to work in Australia. Anyone know what I need to do?

End contract

I tried to upgrade a few weeks ago and during the process my existing sim was damaged and I could not receive texts/calls. Local O2 store was no help neither were online or telephone support who could not get around my not being able to receive texts...

Chronic Service Failures and Unresolved Billing Issues with O2 – A Call for Transparency and Account

Hello Community,I wanted to share my ongoing struggle with O2 and seek any advice or similar experiences from this forum. My issues began in October 2023 and have persisted without resolution, leading to significant distress and financial impact.Summ...

O2 reveals the biggest-selling tours of 2024 (so far) on Priority Tickets

O2 reveals the biggest-selling tours of 2024 (so far) on Priority Tickets - Virgin Media O2https://news.virginmediao2.co.uk/o2-reveals-the-biggest-selling-tours-of-2024-so-far-on-priority-tickets/

Terrible data signal?

I have recently moved from EE to O2 on a SIM only deal.I have been with EE for a long time, but moving to O2 has been eye-opening, their data service is horrendous in comparison. Is this normal?I listen to music on my commute and O2 cant even stream ...

Calling USA

Have been charged ridiculous amounts for calling USA was told it was included in my plan so wouldn't be expensive

Number incorrectly shows as likely spam

Hi, I have a customer whose phone number shows "Likely Nuisenance" on the screen when dialling to O2 and EE mobiles. How do I get this number removed from a shared Spam list? Any help appreciated.

Delivery

Waiting 4 days so far for delivery, with no end in sight. Anyone had similar problems, and if so how long did it take?Please and thanks

Order Stuck on Processing- Next Steps

Last night I ordered a Samsung Galaxy S24 Ultra and it has been stuck in processing for nearly 24 hours since the time of posting. I have just been made aware that a lot of O2 customers are having this issue when ordering online. Is it worth cancelli...

Delayed Delivery

Hi,I ordered an iPhone 16 on the 29th November it told me it would be here on the 2nd. It shows as completed on my o2 app but DPD says they have my order details but no parcel yet. Been told there is delays but not told how long delays are. Has any o...