General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

o2 are useless!! (PAC problem)

Unfortunately, living remotely, o2 seem to be the only provider covering the area, so I'm stuck.First, I tried ordering a phone & package with them... 2 calls (2 attempts) and 4 hours later, no good. Error at o2 not being able to process my payment. ...

MyO2 account limitation and Apple Watch

Probably something that needs to go into the Activate Apple Watch Guide @Dave-O2 - in some form? https://community.o2.co.uk/t5/How-to-Guides/Apple-Watch-FAQs-amp-Activation-Guide/bc-p/1778454#M3283 And thanks, @SteveC1 - glad it got sorted once your ...

PAYG data only sim refunds!

O2 have as of the 31st January withdrawn service for PAYG data only sims. I’ve been receiving emails telling me this for a few months. The emails ask me to contact customer service for any due refunds and to replace the sims with pay monthly contacts...

Amazon Prime Hack Warning

An article worth reading:https://www.forbes.com/sites/daveywinder/2025/01/29/amazon-prime-security-warning-as-hackers-strike-what-you-need-to-know/

Gmail Security Warning

Another major alert, sadly. You need to be vigilant:https://pc-tablet.com/gmail-security-warning-for-2-5-billion-users-ai-hack-confirmed-the-looming-threat-and-how-to-protect-yourself/

Credit Check Fail

Hi, Just adding my two cents to those who have also failed an O2 credit check recently for reasons beyond them. Recently went to upgrade my 24 month contract (£61 a month) to a new contract for 36 months (£63 a month). Failed initial credit check. Em...

My phone stutters on audio - radio or music or podcasts, whenever I'm on 4G

Hi. My Samsung s22 has poor reception when listening to radio or any music or podcasts. I try having the phone out of my pocket, or taking the cover off, even sometimes in a WIFI area like a cafe. The o2 shop say it's the poor reception - MK43 MK44 a...

30 Government Funded 4G Mobile UK Mast Upgrades Now Live

This looks like particularly good news for mobile users in Wales :- 30 Government Funded 4G Mobile UK Mast Upgrades Now Live - ISPreview UKhttps://www.ispreview.co.uk/index.php/2025/01/30-government-funded-4g-mobile-uk-mast-upgrades-now-live.html

Virgin Media O2 brings mobile coverage to Northumberland not-spot for the first time

Virgin Media O2 brings mobile coverage to Northumberland not-spot for the first time - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-brings-mobile-coverage-to-northumberland-not-spot-for-the-first-time/ O2 UK Use Starlink to Bring 4...

Virgin Media O2 pledges to donate 12,000 devices to connect people in need in 2025

Virgin Media O2 pledges to donate 12,000 devices to connect people in need in 2025 - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-pledges-to-donate-12000-devices-to-connect-people-in-need-in-2025/ Virgin Media O2 UK to Donate 12,00...