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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 159 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

Changing after disconnection

Called over two months ago to disconnect my watch as it was fully paid off. Started charging me for the tariff again last month.just called and the lady I spoke to was quite ‘short’ with me, cancel the tariff again and ended the call by putting the p...

Paying my bill with Revolut

You want my money for your **** service? You have to accept my Revolut Card because there is no other bank account available! Every shop, restaurant, bar, airlines and so on accept Revolut! Worldwide! Only O2 not! Change it, otherwise you will not se...

Mike3011 by Level 1: Joiner
  • 15 replies
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Cold calling from O2 - supposedly

As it is not clear how to register a complaint with O2, I thought I would try here. Does anyone know why I keep getting cold calls from someone with an Asian accent, claiming to be representing O2. I have asked O2 not to allow this. I ask the caller ...

jamiemac by Level 1: Joiner
  • 9 replies
  • 0 kudos

Clear Vision Communications

Hi, My wife's phone was on O2 and had mysteriously been ported across to "Symphony Communications", and while the new provider had provided O2 access, this got cut off due to a £20 allowance being exceeded while travelling abroad at one point. We had...

Emblom by Level 1: Joiner
  • 1 replies
  • 0 kudos

Default on Credit report (Virgin moved an unused sim to Volt without my permission)

Hello,I've been through quite a saga with this, but it has culminated in a default being added to my credit report, and I am furious about it.TLDR: Virgin transferred an unused sim to O2 after the merger, didn't notify me or get my permission, disput...

brasco__ by Level 1: Joiner
  • 25 replies
  • 0 kudos

O2 Default on Credit Profile

Hi all, This story has been very hard a stressful, one of the worst customer experiences I have ever dealt with, numerous calls, emails and letters with no help. The amount of contact I have made is endless. I’ll give you some background. I took out ...

Brogan123 by Level 1: Joiner
  • 3 replies
  • 1 kudos

Enhance Private 5G Solutions for UK Businesses

From the O2 newsroom :- Virgin Media O2 Partners with Accenture to Enhance Private 5G Solutions for UK Businesses, Tapping into Estimated Half a Billion Pound UK Market - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-partners-with-a...

Oxonian by Level 32: Blockbuster         
  • 0 replies
  • 0 kudos

Ipad pro 13 inch preorder

Unable to pre order the new ipad pro 13 inch, even O2 could not process it over the phone, states having trouble reserving your items, try again later

Jay27 by Level 1: Joiner
  • 3 replies
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Christian Ivan

Just wanted to say Christian Ivan dealt with my issues tonight in a really friendly and efficient way. He was so lovely and made me feel comfortable, while also being very knowledgeable and solving my issue as quickly as possible. He really went abov...

Dev3 by Level 1: Joiner
  • 2 replies
  • 1 kudos


My 91 year old mother received an email saying she would be sent a new sim, then another email saying they had made a mistake and sent her a phone instead of a sim and a qr code to take to post office to return phone which another member of the famil...

AJPye by Level 1: Joiner
  • 1 replies
  • 0 kudos