Credit Check Fail

[Rmrayn]

Hi, 

Just adding my two cents to those who have also failed an O2 credit check recently for reasons beyond them. 

Recently went to upgrade my 24 month contract (£61 a month) to a new contract for 36 months (£63 a month). Failed initial credit check. 

Emailed the credit referrals team and spoke to them on the phone and they could only tell me the same spiel about 'business practices' without any other information.

My Equifax score is regarded as excellent, all information up to date ans accurate on my credit record and no missed payments ever.

Went on the EE website and found the same contract, same phone, same price and signed up with them (they also use Equifax for their credit checks).

So weird that O2 seem to have these vague rules that nobody knows and they are doing nothing to try and rectify. They've just lost another customer.

My advice to anyone else is if you have failed a check with O2 and it seems weird, just go elsewhere. 

[Bambino]

@Rmrayn Unfortunately you're just a spit in the ocean, as VMO2 has so many customers they won't know you've gone, but you did the right thing. If more people do what you did, maybe they'd take notice.

[Enlli]

Always been my advice. Why fight to stay in a toxic relationship. Just go elsewhere 

[Oxonian]

It is worth bearing in mind @Rmrayn that the credit check has other features too, such as the identity check.

Are you on the electoral register (Voters' list) at your current address ? Have you moved home recently ?

Does you name and address on your bank account match the application you made to O2 ?  

[Bambino]

I would think that as the OP was easily able to get a contract with EE their credentials are in order and the fault lies with O2.

[Oxonian]

I am not sure that I agree @Bambino ; the risks perceived by O2 are clearly different than those seen by EE, but that is not a "fault". 👍    

[Enlli]

@Oxonian When a long term customer with a good credit record is refused (and this happens all too frequently) there is something wrong with the way O2 handle things. 

Look at how many customers come on here that have been allowed to get away with not having a direct debit and then foul up with their payments, and yet someone who has paid by DD for years is rejected there has to be something wrong system wise. 

Let's face it too many O2 systems show cracks at the seams

[Bambino]

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@Oxonian wrote:

I am not sure that I agree @Bambino ; the risks perceived by O2 are clearly different than those seen by EE, but that is not a "fault". 👍    

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And how do you know the criteria EE uses for credit checks, @Oxonian? Are you an EE employee? Why would they be so different for someone who says that Equifax says they have excellent credit? If the fault doesn't lie with O2's system of credit checking please tell me where it does. This isn't an isolated incident.