on 23-02-2025 20:57
Hi! Can you please inform me what you do to resolve this? I have had a default put on my account for £9 from O2 for a bill after my contract expired from back in Feb 2022. I haven’t known about it for 3 years until I have just received a credit check with a default on there 2 days ago! I have emailed the amendments email and I spoke to someone in customer service who has issued a default removal request her end with amendment. According to the Consumer Credit Act 1974, a default notice should have been issued before any default can be added to your credit check and you should be given 14 days to make payment. I was never issued this. It also states you should not recieve a default for missing just 1 payment. What else can I do, email the complaints team as I will be going to an ombudsman? I have a 23 week pregnant wife too causing lots of stress to! Please help guys!
I spoke to someone in the payments team and they admitted my balance is £0 so it must be an error on O2’s behalf to add a default to my credit file.
23-02-2025 22:00 - edited 23-02-2025 22:06
23-02-2025 22:00 - edited 23-02-2025 22:06
This is a customer forum, @maccaparker94 - not O2 - so you are going to have to go back to O2 to get this addressed Guide: How to find help & contact O2 has all the ways to reach them.
Also: e-mail address for O2 Credir File Referrals, as you may already know, is creditfilereferrals@telefonica.com or amendmentteam@o2.com
Or you can write to them or fax them::-
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865
Meantime, reach out to one or two of the CRAs to put a flag on the transaction, that way anyone referencing it for any reason will either ignore it or will have to refer to O2 to get detail on the issue:
https://www.capitalone.com/learn-grow/money-management/three-credit-bureaus/
Good luck!
on 23-02-2025 22:09
on 23-02-2025 22:09
on 23-02-2025 22:11
I see you have received an answer on one of your other queries here - good luck, @maccaparker94!
on 24-02-2025 12:51
on 24-02-2025 12:51
great news. I have received an email from the amendments team at O2 saying it is an error and the default will be removed from my credit file. It will show as no late payments or missed payments and no default will be shown from O2!
takes 48 hours to update on my credit file apparently!
on 24-02-2025 13:22
on 24-02-2025 13:22
Brilliant news, @maccaparker94 - hopefully your review of the 3 CRAs' record for you in 24 to 48hours should show all 3 to be clean! I am sure that will be a relief to you too.
on 24-02-2025 15:23
on 24-02-2025 15:23
on 24-02-2025 21:39
on 24-02-2025 21:39
Super news, @maccaparker94 - well done!