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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
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  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 35993 Views
  • 45 replies
  • 6 kudos

Yet another 360 Migration Mess

Here is a good one for everyone, as this is what is going on with my o2 account, which has been escalted to the Exec Team who now dont respond to emails and has I think been put into the too hard pile.. So I got migrated to 360, and didnt think anyt...

madasaf1sh by • Level 78: King of Kings
  • 2814 Views
  • 23 replies
  • 2 kudos

o2 selling the Honor Magic V3

If you want something different to a Samsung or Google Fold then O2 are now selling the Magic V3, which is one of the highly rated Foldables and is cheaper then the other 2 https://news.virginmediao2.co.uk/o2-customers-purchasing-the-honor-magic-v3-c...

madasaf1sh by • Level 78: King of Kings
  • 1152 Views
  • 4 replies
  • 0 kudos

SIgnal Strength

Hello.I am having some voice call issues on my phone (Pixel 7 pro) and i could do with some help understanding the signal strength if anyone could help please?It says it's' '-102 dBm 38 asu on a GSM Voice network'My understanding of dBm (decibel mill...

wobblewoo by • Level 1: Joiner
  • 2304 Views
  • 12 replies
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failure to port number

Has anyone had problems porting a number from an O2 account to a new O2 account? I've been waiting for 3 weeks for O2 to do this, but they don't seem able to, and their Customer Service team seems unable to help.

AlisonG by • Level 1: Joiner
  • 335 Views
  • 3 replies
  • 0 kudos

.

Accidentally over payed whilst changing my tariff to £10. O2 took £20 out of my account instead of £10. Rang up for a refund which the man on the phone agreed to do. Tried to sell me a contract as soon as I said I wasn't interested. He wouldn't refun...

Refund8 by • Level 1: Joiner
  • 289 Views
  • 3 replies
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Honor 200 - no ear phone socket

HiI recently brought an Honor 200 lite mobile however there is no socket for ear phones. If this requires wireless ear buds what ear buds are needed for this particular device?Cheers

Spoc by • Level 1: Joiner
  • 440 Views
  • 1 replies
  • 0 kudos

FAO o2 Dave

Back in may you were looking into why the o2 usage report was incorrect. You never got back to me and it seems you have disabled pm’s now. Was that at the request of o2? I’m pretty sure you are aware that o2 have a serious fault with the usage report...

KRB78 by • Level 2: Apprentice
  • 202 Views
  • 1 replies
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