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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

Notice of Disconnection!

I am having the most HELLISH experience with O2. I took out a £5 monthly contract with O2 and must have created an email for him to receive bills. What a bad idea! My 12 year old subsequently lost his phone around April/May 2023. I rang O2 to ask the...

MJ24 by Level 1: Joiner
  • 4 replies
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Inflation is up

Well, December CPI has come in at 4%That means many networks that use the Dec CPI figure for their annual rise will be charging 7.9% extra. RPI, used by Virgin was 5.2% and could rise further next monthThat would give (on present figures) a rise of 9...

Enlli by Level 66: Unequalled
  • 2 replies
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Your Future Community

Hello everyone As we're now coming up to a month since I've been the Community Manager, I wanted to send this post so everyone can provide their thoughts on what you want to happen in the future on The Community! A few points to highlight so far The ...

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Dave-O2 by Community Manager
  • 33 replies
  • 2 kudos


Just recieved call from someone saying they were from O2 and offering 40% Off my bill. THIS IS A SCAM, Very convincing BUT a SCAM ALL THE SAME!

NickyPop by Level 1: Joiner
  • 9 replies
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Quality of 5G service

I have just been given a work account in EE and I was surprised with how it is 5 times faster than my O2 5G.For purpose of testing I did speed tests on the same phone in two different locations (both indoor testing):Bekton EE - 100mbO2 - 20mbLiverpoo...

Believe82 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Keep uk mob number overseas

I have moved to Australia. I have kept my uk mob number for uk bank and other App authentication. Can I cancel my existing o2 contract but retain my uk mob number - in effect a 0 cost contract?

123ooop by Level 1: Joiner
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Number stolen by plan.com

Please help, I’m in limbo! I was duped by plan.com who at first convinced me they were O2 and then passed me onto a business account manager who was ‘powered by O2’ and signed up. I also gave them control of my number by requesting a PAC code. Yeah I...

CharlieM by Level 1: Joiner
  • 8 replies
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Hello everyone. Thanks for letting me join. I signed up to Virgin/O2 primarily because of the EU deal and am so pleased that O2 have taken this on.I am currently holidaying in the Indian ocean and hoped Reunion island would be treated as France, but ...

What the hell is that hold music ?

what the hell is that absolute ****** they are playing as hold music whilst being told we are in a queue? Do they not realise that this abhoration just winds people up?

g7rpo by Level 1: Joiner
  • 6 replies
  • 1 kudos