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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3528 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 12240 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12831 Views
  • 86 replies
  • 0 kudos

Insurance and service is outrageous

I pay £7.50 insurance accidental cover and dropped my phone and the camera glass had broken my phone started to buzz and imagine shaked when I went onto the camera ! So called insurance up paid £70 for a replacement phone and was to exchange phones t...

Lauren9 by Level 1: Joiner
  • 212 Views
  • 1 replies
  • 0 kudos

Online fraud

Hi there guys /girls, just too inform you of a scam, if you receive a notification from a site called firstcomefirstservices.com avoid at all costs, apparently it is from o2, saying congratulations you are one of 100 randomly selected customers too w...

Bolton86 by Level 1: Joiner
  • 334 Views
  • 2 replies
  • 0 kudos

iPhone 11 or iPhone 11 pro

Hi all just wanted your opinion on the above as I'm looking at getting a new phone have checked review sites etc but wanted to check your thoughts on the above

blissgirl by Level 26: Upbeat
  • 736 Views
  • 6 replies
  • 0 kudos

Poor upload data speeds

Just moved to o2 and have noticed that Internet based calls (voice and video) are pretty much unusable, been running tests and it seems the upload speed struggles to even get above 2Mbps. Coming from EE, where I would get 30-60Mbps upload, on 4G, thi...

Finding your mobile number: your feedback

Hi everyone, Today we'd like to gather your thoughts and feedback on a specific customer journey - first, let me give you a bit more background around why this one in particular The excellent Guide: How do I find my own mobile number? by @pgn has bec...

EmilieT by Former Staff
  • 3580 Views
  • 10 replies
  • 2 kudos

O2 Virgin

Just seen on the news O2 + Virgin merger approved.Thoughts?Story here:https://www.bloomberg.com/amp/news/articles/20**Personal info**/virgin-media-o2-will-combine-to-create-u-k-telecom-heavyweight#click=https://t.co/GpTsP7uIeD

Fergy93 by Level 1: Joiner
  • 355 Views
  • 5 replies
  • 0 kudos

Delivery

Just ordered 2 expensive IPhones and told would be delivered today between 15.09 and 16.09. I asked who the courier would be and was told it was DHL. I have had many problems with them from other suppliers. Guess what. First told delivery would be la...

MrUnHappy by Level 1: Joiner
  • 109 Views
  • 1 replies
  • 0 kudos

rubbish customer service

Hi, I'd like to know why a communicatiosn company like O2 cant answer the phone and actually SPEAK to clients? The worst example of 'take the money and run' that there is. Charlatans!! [personal details removed]