General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Bereavement and trying to keep number

My dad died recently and he had an O2 account in his name with numbers for both him and my mum. I’ve been trying to get her name added to the account and his name removed but instead we’ve been made to take out a new contract with a new number for he...

Switching Accounts

My husband like me had a Virgin Mobile sim card. Mine was switched to O2. However my husbands number is not recognized. I need to top up his credit online as he is pay as you go. However I am unable to do so because Virgin Mobile no longer exists and...

Not being able to pay my device plan since the merge

I’ve not been able to pay the device plan since the merge, I rang and was told it’s all one bill now, gone to upgrade last week and realised there debt but not been cut off at all, not received a bill to tell me I have debt NOTHING. Gone on my app on...

Refunds

Very clever tactic refunding by cheque. Who in their right mind is going to travel to their bank to pay in a cheque for £3.90 it would cost more in petrol than the refund is worth. Quite genius really send a cheque that will never get cashed. Why can...

How to cancel O2

I have my own O2 SIM but have also paid someone elses for around 20 years. I no longer want to pay for their SIM so how do I cancel? It's well out of contract, can I just cancel the DD?

Why has o2 now become the UKs worst network?

Hello. I’d like to talk about why this god forsaken network has now become the UKs worst. I have been with o2 for almost 7 years and I’ve been loyal to them because once upon a time they where good and reliable.Over the last year or so though things ...

Unlocked ZTE mf286d freezing

Hi all,I've just read a post earlier about an unlocked Three router mf286d freezing, I'm using an 02 data SIM in mine & I'm having the same issue, whereas when using the older routers it was fine,very frustrating,any advice greatly appreciated.

Virgin Media/O2 merger scams. Number block threat

I received a call from 02038939670 telling me with a strong foreign accent that due to recent merger between virgin and 02 I would need a new sim or my number would be blocked in 4 days. Of course he had my number since he calling me on it. I know I ...

Cancellation

I am having a nightmare trying to cancel my contract. I was passed from pillar to post on June, finally was assured it would be cancelled and then received another bill in July, called up, sent email complaint. I am now on my 15th email going back an...

Short code Balance 20202 not working because sent as +4420202. Tried +20202, worked but charged 55p!

From 2020/1 when track-and-trace sign in was required at venues and there was the possibility of individual Covid Passports being introduced I put O2 Classic 321 PAYG Sims with £10 credit in spare phones. These still have credit as rarely used. From ...