Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos


I have 4G and my phone will only load certain sites. For example my facebook is working but my messaging isnt? I also cannot search on the internet or go onto my Netflix account but i have 4G!

Thomasina by Level 1: Joiner
  • 1 replies
  • 0 kudos

Trying to port old number across

Hi, I'm here as a last resort. Trying to port my old number across from EE for over a week now, having recently joined O2 on a pay monthly SIM. I received my PAC code, and I tried using the form on My O2 website. I got an email back from them, saying...

TomPlk by Level 1: Joiner
  • 6 replies
  • 0 kudos

Billing address

I have for 2 days now been trying to purchase some accessories, I try to pay and it cancels my orders something to do with my billing address which is the one i have always used it’s same as my credit cardI try PayPal and Apple Pay nothing works I ,h...

Treble by Level 1: Joiner
  • 6 replies
  • 0 kudos

DVLA Text Scam

Received the following from +44 7956 461931 today:DVLA: We have recalculated your vehicle tax, you are owed £73.79 due to overpayment. The message then contains a web link to follow so that the "refund" can be processed.Number blocked and reported to...

GD_02 by Level 1: Joiner
  • 17 replies
  • 1 kudos


When will 5g be coming to Birmingham and the West Midlands in general, seems like every other network has already rolled out 5g. O2 you seem to be behind everyone else on this.

Beep by Level 1: Joiner
  • 3 replies
  • 0 kudos

Switching from 02

I would like to switch from 02 but to keep my same number I have texted 65075 with the word ‘PAC’ and PAC with my birthday (DDMMYY) and (DDMMYYYY). They keep sending me messages telling me they do not understand the request and when I try to call 202...

Jeremy2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Claim my headphones

Hi I have purchased a Sony xperia but unsure how to claim my headphones. Can anyone help please.

Jk01 by Level 1: Joiner
  • 1 replies
  • 0 kudos