General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Recycle

I decided to recycle my old Samsung Galaxy S21 5G Ultra, was quoted £118. Nothing was wrong with the phone, not a scratch, mark nothing. I then get an email saying they are reducing the quote down to £23.60, saying it had "screen burn" which it didn'...

Apple Watch paid off

I just finished paying off my Apple Watch. What happens now? Do I need to contact o2 to do pay as you go for it or something? Will my bill just reduce by the device plan amount but continue with my tariff amount?I have an apple watch series 7 with GP...

Volt

This automatic so called 'Volt' increase is complete rubbish, I was also offered and had confirmation from Virgin that I would receive unlimited data for £20 pmth. Only to be advised at a later date that I would need to wait 14 days after my Virgin B...

Sales of ‘non-smartphones’ double year-on-year, reports Virgin Media O2

From the O2 news room :- Sales of ‘non-smartphones’ double year-on-year, reports Virgin Media O2 - Virgin Media O2https://news.virginmediao2.co.uk/sales-of-non-smartphones-double-year-on-year-reports-virgin-media-o2/

widespread backlog delivery issue?

Ordered a pixel 9 pro in August was told it would take "up to 4 weeks" to arrive. That times been and gone. No update from O2. Raised a ticket via twitter because the "my O2" app doesn't work till you're contract is live. Have been told theres some w...

Roaming and incoming calls

I can't find a clear answer to this and customer services were no help so:I am roaming in USA. If I see an incoming call on my phone from an unknown number and don't answer it, will I get charged?Apparently the answer is yes according to my bill but ...

Customer Feedback

Just wanted to say thank you again to Will in customer service line. Regardless of my mistake he still helped me instead of being like most of the customer service agents they just passing you through to different people and you have to explain to th...

Ripped off

How is it I have been a customer of O2 for nearly 20 years and I can get an A55 mobile at Tesco's with 25 GB of data for nearly £20 less a month £720 over the life of the contract and also they guarantee not to raise their prices for the life of the ...

Phone number not being changed over

HiI phoned O2 on Fri 18/10/24 to change the number of a new sim on my account, to an old PAYG sim number. I had phoned some days earlier about reactivating the number after having a "This SIm is no longer being supported" text, followed virtually imm...

deals

how come 02 deals are way cheaper than having them from virgin volt on,just seen 40g data unlimited calls n texts for a sim only deal 8.99 but through virgin volt and 02 i am paying £14.99 for 20gb and unlimited calls n texts