Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Recently upgraded 2 iPhones and both contracts in final few months of 3 year contract. App stated upgrade today with zero to pay on old phones. Also, I got offered Apple AirPods for £1 with a voucher after 30 days. Now found out I’m still being charg...
Virgin Media O2 reveals scammers’ texts to trick teens out of cash - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-reveals-scammers-texts-to-trick-teens-out-of-cash/
Just curious if O2 is aware that the web top up page is broken? Specifically when I want to enter my payment details. I can see it remembers my card, but the page automatically redirects me before I can insert the CVV. It redirects to the following b...
Hello, I am in Vietnam and my phone was stolen. I want to report this as stolen and the o2 chat bot has given me a number to call for when you’re abroad. I have attempted to call this number from my boyfriends phone but it is giving and error message...
Transforming our service: How we’re investing to better support every customer - Virgin Media O2https://news.virginmediao2.co.uk/transforming-our-service-how-were-investing-to-better-support-every-customer/
Ofcom Shames TalkTalk and O2 for UK Telecoms Complaints – Q3 2024 - ISPreview UKhttps://www.ispreview.co.uk/index.php/2025/02/ofcom-shames-talktalk-and-o2-for-uk-telecoms-complaints-q3-2024.html
Try and keep up: O2 brings 5G to the Allianz Stadium ahead of the Guinness Men’s Six Nations - Virgin Media O2https://news.virginmediao2.co.uk/try-and-keep-up-o2-brings-5g-to-the-allianz-stadium-ahead-of-the-guinness-mens-six-nations/
I think we all know this is about right with the amount of complaints on here about poor customer service or closer to useless customer service, time to resolve o2 problems etc https://www.ispreview.co.uk/index.php/2025/02/ofcom-shames-talktalk-and-o...
Just been sent this at work, and at first look it looks good and ideal for us as an Enterprise customer or for those Public Sector customers, not so good for SME's thanks to the stupid tariff restrictions Who in VMo2 business thinks these things are ...
Hello All,I am writing this in order to reach out to anyone looking to raise a complaint with O2 for any part of their service through their complaint email complaintreviewservice@o2.com. Upon sending an email to this address you automatically receiv...
