Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
As part of a VMedia bundle deal, some years ago, I accepted a mobile sim to reduce the overall cost of the bundle. Seemed like a harmless thing to do. Then when VM and O2, merged, the direct debit by VMobile was transferred to O2. I already had two a...
I fell behind on my bill and made an arrangement to make the payment yesterday. Then I tried to call yesterday and spent over 5- 6 hours on the phone waiting for someone to answer the phone, that is just unacceptable!!!! Is it just me having issues o...
Hello there, I want to take over the payment of the phone bills. It's been coming out of her account and now I want it come out of my bank account and to put my on the account in order to maintain the number. it that possible?
Just moved over from sky (I know same backhaul) & I'm really disappointed with the signalWe've just come back from a trip to Stratford and the signal was awful everywhere we went, thank god for wifi.
After being a loyal O2 customer for many many years, I decided to leave & transfer the two numbers on my account to EE. Requesting the PAC code & transfer of both numbers all went smoothly. I've been waiting several weeks for a final bill as they are...
I have spent nearly 10 hours (mainly on hold and being cut off) and been to store with no avail. I have had a threatening letter demanding payment for a SIM contract that was terminated. No one will speak to me as o2 had some email address I know not...
Hi, Obviously the forums here because of their nature have a lot of posts of negative feedback and the community do a great job and try and help whenever possible. At the weekend I went into my local O2 shop and upgraded from Sim Only to a new device...
I didn't expect top services but at least expected being treated better than the VMO customer when I have decide to sign a 12 month contract,This is definitely not what I expected: the speed of 5G data, centre of Luton, Sunday afternoon:
Hi Very angry, had an issue with o2 they didnt bother responding to a complaint or I didnt get a manager call back, over a minor issue but I wanted it investigated. I got so fed up of no call back or complaint not being registered, I gave 30 days not...
I have had a "pay up front for life" contract for many years. Without notice or regret, O2 have changed it to a £35 per month contract. The reason given is a change to a new computer system causing it to "lose" some or all of the Pay up front contrac...
