General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

How to speak to someone that can actually help at customer services

I’ve had a PAYG O2 contract that I use as an emergency phone. I thought I’d lost the phone so called customer services to get a replacement sim. The first guy at the call centre in India I spoke to tried to hard sell me a contract…even though he unde...

Cybersecurity Awareness Month: Virgin Media O2 explains how to connect safely when abroad

From the VMO2 newsroom :- Cybersecurity Awareness Month: Don’t take the bait! Virgin Media O2 explains how to connect safely while abroad - Virgin Media O2https://news.virginmediao2.co.uk/cybersecurity-awareness-month-dont-take-the-bait-virgin-media-...

DfT investigates upgrades to mobile and Wi-Fi services for train passengers

This is not an O2 article, but it is a topic of general interest that is occasionally raised in this forum :- DfT investigates upgrades to mobile and Wi-Fi services for train passengershttps://www.ianvisits.co.uk/articles/dft-investigates-upgrades-to...

O2 Recycle

I decided to recycle my old Samsung Galaxy S21 5G Ultra, was quoted £118. Nothing was wrong with the phone, not a scratch, mark nothing. I then get an email saying they are reducing the quote down to £23.60, saying it had "screen burn" which it didn'...

Apple Watch paid off

I just finished paying off my Apple Watch. What happens now? Do I need to contact o2 to do pay as you go for it or something? Will my bill just reduce by the device plan amount but continue with my tariff amount?I have an apple watch series 7 with GP...

Volt

This automatic so called 'Volt' increase is complete rubbish, I was also offered and had confirmation from Virgin that I would receive unlimited data for £20 pmth. Only to be advised at a later date that I would need to wait 14 days after my Virgin B...

Sales of ‘non-smartphones’ double year-on-year, reports Virgin Media O2

From the O2 news room :- Sales of ‘non-smartphones’ double year-on-year, reports Virgin Media O2 - Virgin Media O2https://news.virginmediao2.co.uk/sales-of-non-smartphones-double-year-on-year-reports-virgin-media-o2/

widespread backlog delivery issue?

Ordered a pixel 9 pro in August was told it would take "up to 4 weeks" to arrive. That times been and gone. No update from O2. Raised a ticket via twitter because the "my O2" app doesn't work till you're contract is live. Have been told theres some w...

Roaming and incoming calls

I can't find a clear answer to this and customer services were no help so:I am roaming in USA. If I see an incoming call on my phone from an unknown number and don't answer it, will I get charged?Apparently the answer is yes according to my bill but ...

Customer Feedback

Just wanted to say thank you again to Will in customer service line. Regardless of my mistake he still helped me instead of being like most of the customer service agents they just passing you through to different people and you have to explain to th...