General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Most data used?

Just a query for everyone really to see how much data is the most you have used in a month. With video sizes being larger than ever thanks to 4k content and people using their phones as hotspots for downloading games etc…. I know the limit on unlimit...

Samsung reveals exactly when your Galaxy phone is getting Android 14

This might be of relevance to some community members :- Samsung reveals exactly when your Galaxy phone is getting Android 14 | TechRadarhttps://www.techradar.com/phones/samsung-galaxy-phones/samsung-reveals-exactly-when-your-galaxy-phone-is-getting-a...

customer services call

can anyone tell me how the hell i can talk to a real life person i rang the number and after over half listening to some terrible music if thats what its called some one answered and told me i needed a different department and put me through to anoth...

Disney+

How do I cancel Disney+?

Paid bill

I have paid my o2 bill on 10 November as required and it has been confrmed and gone out my bank, So why am I am getting text threathening me I not paid my bill and saying be cut off--it is now 13 November

HELP

Hi so I recently ordered a new phone with, but I don’t need it anymore does anyone know an address I can send back to or anyway I could send it back?

Samsung Galaxy S23 Series Now Has Android 14 & One UI 6

As reported by How-to-Geek :- Samsung Galaxy S23 Series Now Has Android 14 & One UI 6 (howtogeek.com)https://www.howtogeek.com/one-ui-6-android-14-galaxy-s23-series/ Those of us with older or cheaper Samsung handsets will have to wait a little longer...

NEVER USE o2-ONLY SCAMMERS

This Scammers trying to cheat me and blocked my number -cant make or received calls or even text. Unbelievable and the contacts team are so rubbish. No only not helpful but service are appaling and no outcome! I believe the team are part of the Scamm...

Can no longer top-up

My wife last topped up on Classic PAYG four months ago using the MyO2 app.For the last few days she has been unable to top up via the app or online. The app just displays a blank white screen and online there is just a small white space between the h...

Scams update

A couple of articles that might be worth a glance :- Buyer beware - shoppers could lose close to a billion pounds in scams this Christmas, experts warn | TechRadarhttps://www.techradar.com/pro/security/buyer-beware-shoppers-could-lose-close-to-a-bill...