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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 45542 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 37044 Views
  • 45 replies
  • 6 kudos

Tariff

I own my phone and my bill is ridiculous every month. These people at gift gaff say I can keep my number and get unlimited data, calls and text for 15.99 per month, you cost more than twice that. what can you do for me

Andrew33 by • Level 1: Joiner
  • 361 Views
  • 1 replies
  • 0 kudos

Pixel 9 pro fold

Hi guys, I'm still waiting on my pixel 9 fold from the pre order on the 15th of August Is anyone else in the same boat?I've had no luck calling 202

o2 are breaching contract, but wont release us

o2 are meant to be a more "premium" brand that should focus on customer experience. Over time they have consistently had the highest prices, they overload you with information and lock you into contracts of 24 months. The only way to get even half de...

15 ½ HOURS waiting time on online chat!

I took out a new contract with o2 about a week ago. The SIM arrived, but then due to their incompetence and lack of knowledge of their own product I had to wait on their online chat for over 15 ½ HOURS for them to sort it out, instead of the stated a...

How to remove a 'bolt on'

I bough a 'bolt on' to cover me for travelling and now want to cancel it. I've read other articles on here about how to do it and they say go through 'Myo2'. I've search everywhere here and can't find an option to cancel it. Please help. Thanks

Steve41 by • Level 1: Joiner
  • 245 Views
  • 1 replies
  • 0 kudos

Mobile browsing help whilst in europe

I’ve just arrived in Spain and although my phone connected to Movistar for voice calls, my mobile browsing was not working. i contacted o2 on the telephone who advised me to complete the following steps1.general2.Transfer or reset iphone3.Reset4.Rese...

AlanT1 by • Level 1: Joiner
  • 295 Views
  • 1 replies
  • 0 kudos

None payment of £0.00 debt

Hello, I know that these posts are not monitored by O2 staff but this might help someone else and would also like to hear from anyone that had a similar problem and whether today's "Outcome" is likely to be the end of the problem... I recently got my...

SlimboyFat by • Level 1: Joiner
  • 1764 Views
  • 15 replies
  • 0 kudos

o2 service in my area is truly appalling

o2 has long had abysmal service in my area and it is getting worse and worse. I have tried numerous avenues including raising a complaint with Resolver (no response), calling 202 from my o2 handset (completely fobbed off) and the livechat on this web...

Switchup

So O2 are a waste of space saying I haven't got switch up on my plan even when I'm on a plus plan Clearly FALSELY ADVERTISING I HOPE EVERYONE SEES THIS WILL NEVER CHOOSE O2 AGAIN and Will never use THIS network again!!!!!!! Been with O2 over 10 years...

Jp1111 by • Level 1: Joiner
  • 427 Views
  • 3 replies
  • 0 kudos
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