Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 44734 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 36477 Views
  • 45 replies
  • 6 kudos

Lost all hope with o2

Back with the buds pro 3, 4 weeks waiting for delivery.I got through to chat, they have now cancelled my original order and then have been past from pillar to post trying to get the promotional code reactivated again. O2 you are a joke. The conversat...

1000004875.jpg 1000004877.jpg 1000004878.jpg 1000004879.jpg
Paul820 by Level 3: Thinker
  • 689 Views
  • 6 replies
  • 0 kudos

Resolved! The WORST Customer Services I have dealt with over the last 30 years by far...

Please tell me why as Customers in the UK we stand for the appalling levels off atrocious service and deliberate lies from this company. I have never know O2 to deliver such dribble in the names of Customer Service. Strangely enough if you want to pu...

Kevin22 by Level 1: Joiner
  • 2097 Views
  • 6 replies
  • 1 kudos

Yet another 360 Migration Mess

Here is a good one for everyone, as this is what is going on with my o2 account, which has been escalted to the Exec Team who now dont respond to emails and has I think been put into the too hard pile.. So I got migrated to 360, and didnt think anyt...

madasaf1sh by Level 78: King of Kings
  • 3062 Views
  • 23 replies
  • 2 kudos

o2 selling the Honor Magic V3

If you want something different to a Samsung or Google Fold then O2 are now selling the Magic V3, which is one of the highly rated Foldables and is cheaper then the other 2 https://news.virginmediao2.co.uk/o2-customers-purchasing-the-honor-magic-v3-c...

madasaf1sh by Level 78: King of Kings
  • 1189 Views
  • 4 replies
  • 0 kudos

SIgnal Strength

Hello.I am having some voice call issues on my phone (Pixel 7 pro) and i could do with some help understanding the signal strength if anyone could help please?It says it's' '-102 dBm 38 asu on a GSM Voice network'My understanding of dBm (decibel mill...

wobblewoo by Level 1: Joiner
  • 2402 Views
  • 12 replies
  • 0 kudos

failure to port number

Has anyone had problems porting a number from an O2 account to a new O2 account? I've been waiting for 3 weeks for O2 to do this, but they don't seem able to, and their Customer Service team seems unable to help.

AlisonG by Level 1: Joiner
  • 368 Views
  • 3 replies
  • 0 kudos

.

Accidentally over payed whilst changing my tariff to £10. O2 took £20 out of my account instead of £10. Rang up for a refund which the man on the phone agreed to do. Tried to sell me a contract as soon as I said I wasn't interested. He wouldn't refun...

Refund8 by Level 1: Joiner
  • 312 Views
  • 3 replies
  • 0 kudos

Honor 200 - no ear phone socket

HiI recently brought an Honor 200 lite mobile however there is no socket for ear phones. If this requires wireless ear buds what ear buds are needed for this particular device?Cheers

Spoc by Level 1: Joiner
  • 568 Views
  • 1 replies
  • 0 kudos