General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Priority tickets not working

I follow the link from O2 Priority app or website and it takes me to the third party ticket seller (ticketmaster or axs) but no tickets are available to purchase. No option to select tickets.The only thing is shown is that the pre-sale for O2 priorit...

Downloading a new eSim usin the My O2 App?

HiMy wife bought a new unlocked iPhone 13 from Apple recently and went to an O2 shop to pick up an eSim pack (5g). Later that day when setting the new phone up for her, when it came to adding the eSIM, it didn’t work (scanned the QR code in the eSIM ...

Network coverage map is a scam

Took out a contract with O2 based on the network coverage map, I haven't had any signal since the day I have taken out the contact and even put the house the signal is flakey at best. So my question is why not have a network coverage map that custome...

Samsung buds 3 pro

I ordered the the Samsung fold 6 and received a code for the buds 3 pro but four weeks later still waiting I have made a number of complaints and still nothing it seems to me like 02 really just don’t care the buds are in stock and how hard can it be...

Porting issue

My phone number was ported eventually from BT to O2. After 11 days of constant calls to O2, promises of call backs that didn't materialise. Cases to back office raised, and one helpful person in complaints, my wife's phone is still on a temporary num...

Can’t pre-order iPhone 16 for switch up without handing over phone

Hi! Read on here a few days ago the process for Switch Up to the new iPhone 16 should be straight forward. Visit the store, pay £50 and return on release day or when your phone arrives in store and switch up. I visited my local store today only to be...

Leaving o2

My contract finishes on 10th Oct. If i get my PAC code now and move how much extra will i have to pay? It says £0.00 on the upgrade page but i assume that's only for upgrading with o2.

Broadband Speed

I am currently getting a 4.69 Mb/S download speed and a 0.68 Mb/c Upload Speed - I am experiencing slow connection - what speeds should I be experiencing?

I can’t buy an Apple Watch.

Hi there, I want to purchase an Apple Watch and the website rejects the application just before the credit check. At the time I thought that, perhaps, because my phone was out of contract they wouldn’t let me sign up for one. anyway, last week I orde...

IOS 18, Watch OS 11 and IPAD OS 18 - Released

The latest version of IOS, IPADOS, Watch OS has been released as well as MAC OS Sequoia (Vision OS 2) have been released. O2 have pushed a new Carrier Profile 59.1 but it doesn't enable RCS for some reason, but did enable 5G StandAlone on compatible ...