Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Keeping my number

I have a sim card that i am on pay and go with and i will be getting a new one with a contract. Am i able to use my current number on a different sim?

Wiipaaa by Level 1: Joiner
  • 2 replies
  • 0 kudos


Is anyone else experiencing such poor customer support from o2??? I’ve been trying to get hold of someone as a have a query about my data for 2 MONTHS NOW. I have been ringing the 202 number and it just gives me endless menus and keeps repeating the ...


Okay took advantage of the current O2 3 x Data offer, so 45GB for 15 Pounds ( Was on the 100GB for 30 Pounds but was only using around 50GB) It's not a bad offer valid for 3 months, but it's a really poor show that you can't see how much bonus data y...

mm7000gb by Level 19: Quirky
  • 0 replies
  • 0 kudos

O2 are rude and charged people that all ready payed

02 are rude people they not very helpful they charge people when they payed there bills all ready cut people off they hang up on phone customer service staff need be sack that how bad they are I told them I got bank stament say payed it they got rubb...

Jonathon2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Your feedback on the Community Search page

Hi guys, I hope you're having a good day today! As you may know, we've been doing some work in the background to improve the community forum and continue doing that in 2018. One of the areas we will be looking at is the Search page of the community. ...

Marjo by Former Staff
  • 68 replies
  • 0 kudos

Bill Scam

Received a text today from 07538 605778 saying that O2 were unable to process my latest payment and asking me to update my information via [Link removed] Complete scam as my next direct debit isn't due yet. Number blocked. Text forwarded to 7726. Do ...

GD_02 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Insurance claim

I am absolutely raging. I put an insurance claim in for a Samsung galaxy note 9. I received the replacement on Monday. Yesterday my partner started to notice cracks forming on the back of the case when touching it. I rang customer service tonight and...

Anonymous by Not applicable
  • 0 replies
  • 0 kudos

O2 Pay as you go Experiences

Hi Everyone,What’s everyone think of o2 pay as you go as a whole? I’m thinking of joiningLooks like some very good offers on. Are there any plans for 4G calling and WiFi calling in the future?Also do you get voicemail and call waiting on pay as you g...

SMS taking ages to send

Having issues with SMS messages taking a really long time to send, they just sit on sending in Android messages (I have tried different apps with same result) but any sent to me come through instantly. This has started happening last couple of days w...

Kuribo by Level 3: Thinker
  • 16 replies
  • 0 kudos