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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35754 Views
  • 45 replies
  • 6 kudos

upgrade

O2 coustomer service is very poor coustomer service.I want to upgrade my device but sometime call drop and sometime they,I need to call you back but nobody call me back.In my I have never see this type of coustomer service.

Claudia3 by Level 2: Apprentice
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O2's Roaming partners

Does anybody know who aree O2's roaming partner(s) is/are in Finland? I have the phone set to "automatic" and it always finds Telia but this network seems to have substantial gaps in its coverage.

AWE by Level 1: Joiner
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  • 2 replies
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Order of 2 Samsungs 22SE

Hi order 2 Samsungs 22 SE mobile phones O2 told us on the phone they would be here today it's gone 6 and still no phones we are not happy at all with this service

Mary-10 by Level 1: Joiner
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  • 1 replies
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Worst customer service EVER!!!!

Hi. Does anyone know how to help resolve issues please? I've had ongoing problems with O2 now for about 5 weeks! Phone is a waste of time as your just passed backwards and forwards to people who are absolutely useless at their jobs!!!! Many trips in ...

Ctk1 by Level 1: Joiner
  • 3137 Views
  • 10 replies
  • 2 kudos

Re: How do I see my call logs

It really would appear they don't want you to track premium (or any other) calls. I think that's out of order, you should be able to see the calls you've made. One for the Ombudsman's office, I think.

Rory15 by Level 1: Joiner
  • 411 Views
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Mysterious payments

I keep having £1.50 deducted from my PAYG balance, 3 times in the last 5 days, does anyone know why and how I can stop it?

AliC by Level 1: Joiner
  • 172 Views
  • 1 replies
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No data in the EU

Hi allI'm at my wit's end. I went to Germany in April, no access to data. When I returned, 02 told me they'd not turned on my roaming data on my account when I transferred from Virgin last year. All good I thought. I went to Poland last week - still ...

AlanCr by Level 1: Joiner
  • 328 Views
  • 4 replies
  • 0 kudos