Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos


Hi!I just found out today from EE customer service about a number 7726.I got in contact with them since one of their numbers was sending phishing text messages and they asked me to forward it to 7726 which is a free service for reporting scam message...

Asghannnn by Level 1: Joiner
  • 1 replies
  • 0 kudos

Credit where it’s due

I’d paid off my recent phone with o2 and wasn’t keen to refresh as I’d saved up to buy my phone outright. I’m always tempted to switch to Vodafone and EE but I always find the o2 call centre one of the best - yeah I’d to wait longer to get through bu...

gone blank on format of online bank detail ?????

lockdown blank when setting up payment details for new payment to savings account it tried this as usual 1 My name 2 Sort code of receiving saving institutation / my new account3 Acount number as above I keep trying this but my bank wont accept it, e...

Jenny105 by Level 15: Gaining a Reputation
  • 7 replies
  • 0 kudos

Great service again

I contacted 02 to pay off my device plan and reluctantly inform ghem that I would be moving to a SIM only contract with another provider. ( bundled with our TV and broadband provider) . When the agent asked what deal I was being given, she was not on...

Sharon57 by Level 1: Joiner
  • 5 replies
  • 1 kudos

Trade in summary.

HiCan anybody please tell me what a trade in summary is?I’m trading my old phone in and 02 are asking for this summary but I don’t know what it is.

Red_Em by Level 1: Joiner
  • 1 replies
  • 0 kudos