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anthonyreid · 30-08-2024

I have recently applied for a mortgage and was refused on the grounds of “Poor credit”. I looked into my credit history and can see that O2 have placed a default on my credit for £81 in April 2024. I know nothing about this. I have had no notificatio...

anthonyreid · 02-12-2021

THIS IS AN ACTUAL LETTER THAT I HAVE SENT TO O2 ABOUT THEIR POOR CUSTOMER SERVICES - has anyone experience anything this? On Thursday 25th November I called O2 to add a 2nd line and new phone onto my existing account – I want an additional phone (Iph...

anthonyreid · 01-12-2021

It took 30 mins to answer my call, I spent 30 mins explaining the issue. I ask to speak to someone in the UK, then get cut off!! This has happened on 4 occassionas now!! I have spent a total of 4.5 hours on the phone trying to get someone to listen t...

anthonyreid · 30-08-2024

They called, wow! 45 mins late but they called However there is nothing they can do. They have wrongly assumed that my account was actually in arreas so have spent the day chasing a team to access my legacy account in order to credit it £80.81 and th...

anthonyreid · 03-12-2021

I would have gone with them, however the order was cancelled as the "network operator" = O2, had rejected the request!!

anthonyreid · 01-12-2021

Why do I have to use social media to contact the company I have an account with? They have a contact us and this "chat" for a reason

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THE WOST CUSTOMER SERVICES EVER!!! 'Default' on credit file from O2, from 3 years ago.

Letter sent to O2 - Poor customer service / Poor resolutions / Lack of understanding

30 mins to answer a call / 30 mins to explain then get cut off

Re: THE WOST CUSTOMER SERVICES EVER!!! 'Default' on credit file from O2, from 3 years ago.

Re: Letter sent to O2 - Poor customer service / Poor resolutions / Lack of understanding

Re: 30 mins to answer a call / 30 mins to explain then get cut off