30 mins to answer a call / 30 mins to explain then get cut off

[anthonyreid]

It took 30 mins to answer my call, I spent 30 mins explaining the issue. I ask to speak to someone in the UK, then get cut off!!

This has happened on 4 occassionas now!!  I have spent a total of 4.5 hours on the phone trying to get someone to listen to me!

[MI5 · Accepted solution]

@anthonyreid 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[anthonyreid]

Why do I have to use social media to contact the company I have an account with?  They have a contact us and this "chat" for a reason

[MI5]

@anthonyreid 

It may be a quicker alternative and helps to reduce the strain on the phone operators who are running at reduced staffing levels still.