Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4010 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 13328 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 13611 Views
  • 89 replies
  • 0 kudos

Pixel 5

Does anyone know what is happening with pre orders for pixel 5. When I ordered a couple of weeks ago the release date was the 15th. But there has been no update.Now the sales page says up to 3 weeks delay. Does O2 seriously not know how to keep custo...

Why won't you let me pay you??

From talking to others I have found that the following may be a problem for many: No debit card to hand? I'll pay in store!Oh, no. For some reason O2 stores are merely showrooms for new handsets. They do not accept payments for existing accounts. Yes...

AngryAndy by Level 1: Joiner
  • 4485 Views
  • 51 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4010 Views
  • 35 replies
  • 6 kudos

calls from O2

Hi has anyone else been getting phone calls from 080009524854 or very similar number? Says they are calling from o2 and asking about my account

No reception

In Birmingham no reception again !! Working from home and missing lots of calls because no reception

AK by Level 1: Joiner
  • 260 Views
  • 3 replies
  • 0 kudos

Miss selling products

Miss selling products- 02 sales agents Are miss selling products and services. they are claiming that on the family bundle that you get 20% of both lines, this is in fact not true. they are only doing this to get a sale and if you don’t cancel within...

Samsung S20FE or IPhone 11

Which is the better phone of which would you go for? My contract is coming to an end and I’m deciding which to go for. Always loved Samsung but have seen the iPhone 11 is good as my daughter has it. Camera is important to me as I use my phone a lot f...

Libs by Level 2: Apprentice
  • 669 Views
  • 5 replies
  • 0 kudos

Sim Only

I have been a customer of O2 for many years now, firstly on a cntract then after I retired I went onto Sim Only,being a pensioner this was cheaper, Anyway recently my IPhone started to play up so I decided I'd treat myself to a new one,the staff at t...

Insurance and service is outrageous

I pay £7.50 insurance accidental cover and dropped my phone and the camera glass had broken my phone started to buzz and imagine shaked when I went onto the camera ! So called insurance up paid £70 for a replacement phone and was to exchange phones t...

Lauren9 by Level 1: Joiner
  • 238 Views
  • 1 replies
  • 0 kudos