General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

5G in Isle Of Wight

I was advised that there was no 5G in Isle of Wight for 02-Yet I see some 5G in Ryde ( but O2 shop say this is coming from Portsmouth ) -However,Today was in Cowes ( and not near the Solent ) and seeing 5G ….-The 02 network maps show no 5G over Isle ...

Inport problem

Join 02 from ee 26th July it's now 20th Aug 2024 .I still don't have my number . This has been very stressful. Phone customer service several times was told wait 5days then 10 day again 5 days .this is not what I excepted from a big company. I can't ...

O2 E-sim + physical SIM not working properly in Europe EU

Hi guys, I have been switching between O2 and Lebara; EE and others to see which provider is best for a frequent visitor to the EU. On paper, O2 appears to be the best, if it works of course. In reality, often it does not. Recently my e-Sim failed in...

How can you remove/cancel a number from multi-numbers contract?

Hello,I have a monthly contract on my name, with several numbers which I pay, for family members.How can you remove/cancel one of the numbers from my contract? Basically, I want to stop paying for one of the numbers. Please advise.Many thanks,

Tempted with the Z Flip 6 (yellow!)

Hi, I’m looking to make the switch from the 15 Pro Max as I’m bored tbh. I have switch up so can always change after 90 days - and this is the main reason I chose switch up to see what else is out there but have always switched to an iPhone.I know th...

Scammers hack my wife's 02 android phone

Back in July, scammers managed to take over my wife's 02 phone and built up an outstanding £1200 on her account. Although, we have been assured through lengthy calls to O2 customer service representatives that the amount has been wavered, the O2 syst...

Samsung watch ultra delivery times

Hi all, I'm just wondering if anyone has any experience with O2 late deliveries? I ordered the watch ultra just over 2 weeks ago now and it did say up to 3 weeks for delivery at time of order, but for 2 days just gone the titanium silver on the shop ...

Is O2 web shop lying???

Hi I am after some clarity as to wether the O2 web shop has lied to me. When I placed an order, the site told me it was available in store and I could collect it the next morning. I would be contacted when it was ready for collection, but it was avai...

scammed phone

Back in July, scammers managed to take over my wife's 02 phone and built up an outstanding £1200 on her account. Although, we have been assured through lengthy calls to O2 customer service representatives that the amount has been wavered, the O2 syst...

Pixel 9

Is anyone having issues getting there pixel 9. Everyday I receive a text saying sorry the delivery is delayed you should get it tomorrow. It's a click and collect from my local store. Isn't the point of a pre order to get it on the day of delivery