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Chateau57
Level 2: Apprentice
since ‎02-12-2020
‎13-01-2023

User Statistics

  • 22 Posts
  • 0 Solutions
  • 5 Kudos Given
  • 6 Kudos Received

User Activity

eSIM issues when changing phone

15-12-2022
I know this is a forum primarily aimed at O2 customers, but would like to bring this matter to the attention of some of the O2 staff who frequent this site as well. For the past couple of years I have used the eSIM facility with my iPhone. This frees...

ESim request to customer services has disconnected me!

12-12-2022
I am about to take a delivery of a new iPhone 14. As I plan to use an eSIM in my new phone, I called Customer Services today to request an eSIM pack to be sent out (containing the QR code. I need to install it on my new phone). The advisor told me th...

Downloading a new eSim usin the My O2 App?

29-11-2022
HiMy wife bought a new unlocked iPhone 13 from Apple recently and went to an O2 shop to pick up an eSim pack (5g). Later that day when setting the new phone up for her, when it came to adding the eSIM, it didn’t work (scanned the QR code in the eSIM ...

5g eSIM

25-12-2020
Just purchased a new (unlocked) iPhone 12 from Apple. Contacted customer services via the My O2 App who told me that:-“Just to inform you there is no 5G available at your area. However, we are exploring our 5G all over UK soon and once its available ...
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