General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

What to do in case of loss of service due to possible fraud.

Help for possible account fraud (long read) If you find your account suspended with no service for no apparent reason and receive the following message from o2: “We’re just letting you know that we've cancelled your pending Direct Debit payment. This...

Complaints issue

Has anyone ever been able to successfully raise a complaint against O2? If so I'd be grateful for some tips. Have a complaint ticket open according to an email received recently suggesting I contact the communications ombudsman, quoting my complaint ...

Time to Throw in the Towel - Historically Abysmal Data Service in Edinburgh City Centre

I'll cut to the chase - I've lived in Edinburgh for a large portion of my life and it feels like the o2 data network has been consistently on a decline. I rarely ever get 5G which is shocking given the amount of time its been rolled out, its somethin...

Fraud - 2 Contracts worth 2k

Hello - hoping someone can assist, 2 contracts have been taken out in my name, worth 968 and 799 respectively. These are both fraudulent and have been reported to Action Fraud, but i need to speak to someone at o2, as they are the lender to get them ...

Change Your Passwords

Probably an opportune time.This is likely the biggest password leak ever: nearly 10 billion credentials exposed | Mashable

02 Scammers

Had a missed call from 01733 964659, after research I found these are scammers, apparently they don’t speak good English and are trying to get 02 customers to change their contract, the data they have is said to be old and stolen, however, they alrea...

Cellular coverage on watch

Hi I have an apple watch that I have had for almost a year and I STILL DO NOT HAVE CELLULAR COVERAGE. I have the great privilege of payi h for it and dispite emails, store visits, social media, calls - I am still receiving the error message of 108 on...

Cancelling isn’t easy!

Having cancelled my mobile 3 times, O2 still continue to charge me! Even talking to a human being doesn’t matter. Frustrating isn’t enough to describe this awful experience!!

Stop automatically saving everyone's credit card details

I have just topped up my phone on your websiteWhen entering my credit card details there is a tickboxThat tickbox is ticked by default !! Why should I have to remember or notice that every time I top up ??If I don't notice that YOU have ticked the bo...

Service and billing

I have had no network coverage for weeks. Finally spoke to a customer assistant who promised a reduction for the duration of the issues. Just received normal bill over the last few days. Feeling really frustrated with the customer service and the lev...

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