General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Reception on 202 number

O2 really need to do something about the reception on their 202 line. I could barely understand half the questions I was being asked and had to keep asking for them to be repeated, plus I could not hear very much about the T&Cs I was being asked to c...

Beware of o2 switch up

Do not send it away just been conned and told my iPhone 14 Pro Face ID isn’t working so they will only offer £73 when the original offer was to pay off the remaining balance. iPhone was perfect sent back in original box and not a single mark on it. C...

Why does O2 have a poor payment system on app and website, poor automated phone service and receptn?

Here is my experience with O2. Tried to make payment over the app a few times using pre-stored card details on my Samsung pass, whenever I select the card which I want to make payment with, on other apps and websites, its a seamless process but on O2...

Active scam pretending to be O2

See above. Offered 40% off my mobile bill. using number 02081336331

VAT invoices

VAT is the LAW, not a "a-la-carte" optional that anyone can just opt out if they "are not in the mood" to output VAT invoices. If I pay VAT, I have the RIGHT to claim it back, this money does not belong to O2, they can not just keep it. Imagine if I'...

More than two-thirds of O2 customers are satisfied with O2s service and would recommend O2 to others

Perusal of this Community suggests that most O2 users feel that the product - the service - that they are paying for is mediocre. However, the Which? magazine annual survey of mobile 'phone users paints a different picture :- Smarty Named Best UK Mob...

Can't access O2 priority

Purchased a new phone around 9months ago from O2 to use priority and it doesn't work with the app when using a business account. So far I'm paying for your overpriced ****** services with non of the benefits. The signal is also terrible.

Not getting mobile data

Hi, I wonder whether anyone else has experienced this. I have unlimited mobile data, but every so often my phone is not connecting to mobile data when I am out and about. I need to have wifi. I have tried everything possible, reset; switching on and ...

Ordered a phone under a 36 months plan and received a charger

I was expecting a package under a 36 months plan which should be a Samsung Galaxy S24 Ultra 5G along with a physical SIM card. But what I received is a Samsung travel adapter instead. So basically the DHL delivery guy dropped it to the GO local shop ...

How shockingly bad o2 are

Phone was on barred for missing my bill date, paid bill and was told restrictions were lifted….. 30 hours later still no service been on phone to o2 11 times for a grand total of 6 hour and 47 minutes to be told it’s the telephone mast in my area is ...