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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3498 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 12134 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12767 Views
  • 86 replies
  • 0 kudos

Pre Order Cancellation

Preordered Iphone 12 pro and received an email with a completely different spec. live chat conversation, confirmed they would cancel order but i received nothing to confirm (i have a full chat history saying they would) so called CS to confirm, to be...

Spam text and calls

I am receiving so many spam texts and call everyday from O2 number via voip. I have reported to O2 on text 7726 but no response apart from automated txt reply. The Cs is non existence as one cannot get in touch. The excuse is COVID-19. I need to spea...

Raven by Level 1: Joiner
  • 222 Views
  • 3 replies
  • 0 kudos

Spam I guess

O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via:[link removed]Given you feed back to a txt message I received 14.15 21.10.20

UserAJR by Level 1: Joiner
  • 161 Views
  • 2 replies
  • 0 kudos

Pixel 5

Does anyone know what is happening with pre orders for pixel 5. When I ordered a couple of weeks ago the release date was the 15th. But there has been no update.Now the sales page says up to 3 weeks delay. Does O2 seriously not know how to keep custo...

Why won't you let me pay you??

From talking to others I have found that the following may be a problem for many: No debit card to hand? I'll pay in store!Oh, no. For some reason O2 stores are merely showrooms for new handsets. They do not accept payments for existing accounts. Yes...

AngryAndy by Level 1: Joiner
  • 4340 Views
  • 51 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3498 Views
  • 35 replies
  • 6 kudos

calls from O2

Hi has anyone else been getting phone calls from 080009524854 or very similar number? Says they are calling from o2 and asking about my account

No reception

In Birmingham no reception again !! Working from home and missing lots of calls because no reception

AK by Level 1: Joiner
  • 228 Views
  • 3 replies
  • 0 kudos

Miss selling products

Miss selling products- 02 sales agents Are miss selling products and services. they are claiming that on the family bundle that you get 20% of both lines, this is in fact not true. they are only doing this to get a sale and if you don’t cancel within...