General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Positive staff feedback - Nitin

Hey, I'm trying to find a place to leave positive feedback for an assistant who helped me upgrade on the phone. His name is Nitin, I can't praise him enough, he was extremely patient and helpful, he had system issues and apologised for this numerous ...

Still No refund- cancelled account on 15Feb 2022 and O2 was still charging me until 27th Sept 2024

I tried several times to get my money refunded by calling customer service to get my money refunded. I have spent several times over the last three years. until 27th Sept 2024 - I was charged £14.50 pcm I tried the payment management team and they ju...

Smartwatches

If you own one which brand did you buy and what was the main selling points for you? I invested in a Tissot T-Touch Solar Connect which is quite a bit of tech to put on your wrist. As the name suggests it is aided by Solar charging and can last up to...

O2’s Systematic Failures – A Customer Experience from Hell

Why I’m Sharing ThisOver the past four months, I’ve experienced what can only be described as a relentless and exasperating ordeal with O2. My intention in sharing this is not to seek sympathy or even a resolution from O2—I’ve already escalated my ca...

o2 selling the Honor Magic V3

If you want something different to a Samsung or Google Fold then O2 are now selling the Magic V3, which is one of the highly rated Foldables and is cheaper then the other 2 https://news.virginmediao2.co.uk/o2-customers-purchasing-the-honor-magic-v3-c...

18 months of hell

On the 23rd of July 2023 I contacted o2 reporting fraud, my account was quickly suspended pending investigation. My account is STILL suspended 18 months later! I have contacted customer services countless times but as my account is suspended they can...

None arrival

On Friday the 17th Jan I ordered a pixel 8a they said it was arriving on Monday 20th Jan but it never turned up I'm not paying a monthly plan if I haven't got the phone no way

Chromebook

Has anyone received their chromebook that was on offer with a new phone/contract?

Samsung Chromebook Offer

Hi Recently upgraded to S24 plus with the free Chromebook offer I sent over all my details etc and it's not progressing despite allowing for their timelines Has anyone been successful or can give a more accurate timeline? Thanks

Switch Up - Phone blacklisted under Asset Watch

Has anyone else used the 02 Switch-Up service and encountered issues with IngramMicro refusing to proceed due to blacklisting from Asset Watch? I recently used the Switch-Up service to move from a Pixel 9 Pro Fold to a pixel 9 Pro (non-fold), only to...