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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 39182 Views
  • 45 replies
  • 6 kudos

Chromebook

Has anyone received their chromebook that was on offer with a new phone/contract?

Samsung Chromebook Offer

Hi Recently upgraded to S24 plus with the free Chromebook offer I sent over all my details etc and it's not progressing despite allowing for their timelines Has anyone been successful or can give a more accurate timeline? Thanks

leekt by Level 1: Joiner
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Switch Up - Phone blacklisted under Asset Watch

Has anyone else used the 02 Switch-Up service and encountered issues with IngramMicro refusing to proceed due to blacklisting from Asset Watch? I recently used the Switch-Up service to move from a Pixel 9 Pro Fold to a pixel 9 Pro (non-fold), only to...

FAO Anyone needing Usage reports for insurance purposes

Just incase anyone is in a situation where they need to make a claim, and you are told to request a usage report from o2. I would highly advise to be very cautious about this. It’s very unreliable and can result in you spending many hours making phon...

KRB78 by Level 2: Apprentice
  • 2193 Views
  • 14 replies
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Worst company I've had the pleasure of dealing with

These people are simply the worst I've had the pleasure to deal with in a long time. The first thing they did is lie about the contract sneaking in a 4 year deal after agreeing a 2 year. I cancelled the phone within a few days and they still tried to...

Soreloser by Level 1: Joiner
  • 851 Views
  • 7 replies
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Apple Watch Mobile Data Problem

Posting this in case it helps other people struggling to setup an O2 mobile data plan on their Apple Watch, ie to add an Apple Watch plan that is then associated with the tariff of their paired iPhone.Tried to setup the mobile plan on 26th Dec 2022 b...

Steve-W by Level 2: Apprentice
  • 6774 Views
  • 17 replies
  • 6 kudos