General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cannot upgrade with o2 - Upfront Payment verification fail with multiple cards

For the past week ive been trying to upgrade my o2 contract via my account online and over the phone. I get all the way to the end, then i'm asked to enter credit card details to pay £1 for an upfront payment verification check. This fails every sing...

Success!! Shared Rural Network gives full O2 coverage now - just doesnt show in coverage checker

We are in a very rural area of North Wales and have had the benefit of the Shared Rural Network initiative utilising a Home Office mast (for emergency services) to now provide a mobile signal from all 4 SRN providers (O2, Three, EE, Vodafone). Previo...

o2 basket broken, called support and been in-store

This is a bit of a long one but I'll try to keep as concise as possible It started when I was having a look at the black friday deals and tried to add something to my basket via o2 switch up. I was presented with an error tried a different browser st...

O2 have ruined my credit report

Its been over a year this fraud of a new phone worth over £1000 was done on my account and O2 keep promising to remove this from my credit report knowing this wasn't my fault but nothing has happened. I just keep getting tossed around with the last a...

YOUR CUSTOMER SERVICE IS USELESS - IT HAS TAKEN SINCE 10TH AUGUST TO RECEIVE 8 BILLS (BITS OF PAPER)

Surely this cannot be just me - I have been trying to get 8 back bills that I cannot download online in order to complete my tax return since AUGUST 24!!!....back on the phone now ALMOST 4 MONTHS LATER as this still hasn't been sorted out.15 or so ph...

Laptop & Data Plan

About three years ago I took it a contract for a laptop with data plan. I recently called CS to cancel the data plan (as I believed I could do after a certain time period had elapsed) as I never used it and it was an additional expense.Unfortunately,...

AirPods Max

Just received these today look great but well no chance of testing them, can not get them to stay connected I have reset several times still won’t do it and fully charged please can somebody help me out as it’s driving me crazy paying an upfront fee ...

O2 UK Deploying Free AI-Powered Scam Call Detector Service

I believe that this is an update on something that has been announced previously :- O2 launches free AI-powered scam call detection service to help combat fraud and nuisance calls - Virgin Media O2https://news.virginmediao2.co.uk/o2-launches-free-ai-...

5G DRIVE and O2 Project Bring Mobile Signals to 31 Rural UK Notspots

Government-backed project brings mobile connectivity to iconic not-spots - Virgin Media O2https://news.virginmediao2.co.uk/government-backed-project-brings-mobile-connectivity-to-iconic-not-spots/ 5G DRIVE and O2 Project Bring Mobile Signals to 31 Ru...

I am ot telling you something new but it makes me feel better to vent!

Hi everyone! Let me tell you a bit about myself and my telecom journey. I've lived in four countries and had my fair share of experiences with major telecom providers. In Australia, I worked with Telstra; in the U.S., it was Verizon; in Canada, Roger...