General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Terrible customer service

I've been with o2 as long as I can remember but recently wish I wasn't, the customer service is appalling

Scammed to a degree

Hi there, First time customer here. I have taken an E-Sim plan only today but it turns out that the results I was getting when googling if my device supports e-sims were wrong and it doesn't support it. Now I was faced with the challenge of not knowi...

Bromley neighbours oppose plans for Hastings Road 5G mast

There is no easy answer to this situation but many residents would be delighted to see O2 want to put a 5G mast at the end of their street :- Bromley neighbours oppose plans for Hastings Road 5G mast | News Shopperhttps://www.newsshopper.co.uk/news/2...

Samsung Galaxy Watch 7 LTE plan cannot make calls and text, only receive calls.

New O2 user here. Recently got a new smartwatch plan with O2. Both phone nano SIM (phone) and eSIM (watch) have been activated. Phone calls/data/texts works perfectly. However on the watch, I can ONLY receive calls on the watch's number but cannot ma...

Number unavailable

Hi all, my number still shows as unavailable for several friends and strangers by both text and phone. This will happen in any part of the country and does not seem to be signal dependent. I believe the issue happened after I ported from Virgin to 3 ...

Mobile Operator O2 UK Quietly Discontinues Pay As You Go Data SIMs

Mobile Operator O2 UK Quietly Discontinues Pay As You Go Data SIMs - ISPreview UKhttps://www.ispreview.co.uk/index.php/2024/11/mobile-operator-o2-uk-quietly-discontinues-pay-as-you-go-data-sims.html

VMO2 Launches New Partnerships with Virgin StartUp, GoDaddy, and egg to benefit Small Businesses

Virgin Media O2 Launches New Partnerships with Virgin StartUp, GoDaddy, and egg to benefit Small Business customers - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-launches-new-partnerships-with-virgin-startup-godaddy-and-egg-to-ben...

Virgin Media O2 calls on new Government to make fraud a priority and empower the police

Virgin Media O2 calls on new Government to make fraud a priority and empower the police - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-calls-on-new-government-to-make-fraud-a-priority-and-empower-the-police/ Virgin Media O2 Says UK...

Trade in - Not today! Not at O2! Go to EE...

I have the trade up 90 day option with my phone, however the app directs me to the store to upgrade. Finally got round to going to a store yesterday and after a 30 minute wait was met with an associate and manager who would not trade in my phone due ...

Conference calls not working on O2 - unable to merge calls on iPhone

Good morning All, I am wondering if anyone could help please. I was using conference calls on O2 for a while and everything was working fine. However for a few weeks, I am unable to merge calls together anymore. When I am on the phone with one person...