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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 52093 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 39863 Views
  • 45 replies
  • 6 kudos

Complaint

Is there an email address to complain to 02I have been on the phone for 3 hours to the 202 customer service trying to sort a problem the last 2 call handlers cut the call its the worst customer service and the noise in the background is unacceptable

Mjb0141 by • Level 1: Joiner
  • 386 Views
  • 2 replies
  • 0 kudos

Worst customer service EVER!!!!

Hi. Does anyone know how to help resolve issues please? I've had ongoing problems with O2 now for about 5 weeks! Phone is a waste of time as your just passed backwards and forwards to people who are absolutely useless at their jobs!!!! Many trips in ...

Ctk1 by • Level 1: Joiner
  • 4177 Views
  • 12 replies
  • 3 kudos

o2 are useless!! (PAC problem)

Unfortunately, living remotely, o2 seem to be the only provider covering the area, so I'm stuck.First, I tried ordering a phone & package with them... 2 calls (2 attempts) and 4 hours later, no good. Error at o2 not being able to process my payment. ...

J-D by • Level 1: Joiner
  • 1339 Views
  • 13 replies
  • 0 kudos

MyO2 account limitation and Apple Watch

Probably something that needs to go into the Activate Apple Watch Guide @Dave-O2 - in some form? https://community.o2.co.uk/t5/How-to-Guides/Apple-Watch-FAQs-amp-Activation-Guide/bc-p/1778454#M3283 And thanks, @SteveC1 - glad it got sorted once your ...

pgn by • Level 78: King of Kings
  • 1038 Views
  • 4 replies
  • 2 kudos

PAYG data only sim refunds!

O2 have as of the 31st January withdrawn service for PAYG data only sims. I’ve been receiving emails telling me this for a few months. The emails ask me to contact customer service for any due refunds and to replace the sims with pay monthly contacts...

Barnie by • Level 1: Joiner
  • 709 Views
  • 4 replies
  • 0 kudos

Amazon Prime Hack Warning

An article worth reading:https://www.forbes.com/sites/daveywinder/2025/01/29/amazon-prime-security-warning-as-hackers-strike-what-you-need-to-know/

Bambino by • Level 86: Prestigious
  • 690 Views
  • 2 replies
  • 3 kudos

Gmail Security Warning

Another major alert, sadly. You need to be vigilant:https://pc-tablet.com/gmail-security-warning-for-2-5-billion-users-ai-hack-confirmed-the-looming-threat-and-how-to-protect-yourself/

Bambino by • Level 86: Prestigious
  • 924 Views
  • 4 replies
  • 3 kudos

Credit Check Fail

Hi, Just adding my two cents to those who have also failed an O2 credit check recently for reasons beyond them. Recently went to upgrade my 24 month contract (£61 a month) to a new contract for 36 months (£63 a month). Failed initial credit check. Em...

Rmrayn by • Level 1: Joiner
  • 1672 Views
  • 10 replies
  • 0 kudos
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