Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

Atrocious customer service!!!!!😡😡🤬

O2's customer service is a complete disaster! Every time I try to speak to an agent, I'm stuck on hold for a freaking eternity, at least 45 agonizing minutes! And when they finally pick up, they couldn't care less about the endless wait I've endured....

Karim174 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Struggling with customer service

Just wasted 23 minutes of my life on the phone with someone from O2 support whom I could barely understand. I'm not trying to discriminate against people from other backgrounds; I myself am from a minority background. But it was an absolute struggle....

Suspicious Message

I contacted O2 via live chat this morning in order to try and improve my current deal. After some to-ing and fro-ing, we didn’t get anywhere. Fine. So I call them using the legitimate 0344 809 0202 number. After I’ve spoken to the voice and given my ...

nightmare with O2

have spent 2 hours on phone today mostly on hold. Have been cut off twice. Despite promises they havent called back. all i am trying to do is access historical bills but my O2 comes up with error message. Time to move to another network

matt40 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Warning of a price rise ‘double whammy’ for millions of consumers on bundled mobile contracts

Warning of a price rise ‘double whammy’ for millions of consumers on bundled mobile contracts - Virgin Media O2https://news.virginmediao2.co.uk/warning-of-a-price-rise-double-whammy-for-millions-of-consumers-on-bundled-mobile-contracts/ What that art...

Oxonian by Level 31: Resolver
  • 2 replies
  • 0 kudos

Poor service why are o2 not answering phone calls , signal keeps dropping to one bar

O2 used to be very good , what’s happened now doesn’t seem any better than cheaper alternatives and why does O2 no longer answer the phone ( after all it is a communication company) , been waiting for 15 minutes still no answer. Should I swutrch to E...

CaptRon by Level 1: Joiner
  • 5 replies
  • 0 kudos

Information for Samsung Galaxy S20 and Note 20 users

No rush to replace these handsets as yet, but it probably does need thinking about in due course :- Sorry, but it may be time to give up your Samsung Galaxy Note 20 and Galaxy S20 | TechRadarhttps://www.techradar.com/phones/samsung-galaxy-phones/sams...

Oxonian by Level 31: Resolver
  • 1 replies
  • 0 kudos

Account Update Messed Up

My wife and I are furious. O2 have changed their records and badly messed up. My wife had 2 telephones under her O2 account say 1 and 2. She uses 1 and I use 2. We use a common email address and when going into her account you could see 2 phone numbe...

SLC001 by Level 1: Joiner
  • 9 replies
  • 0 kudos