Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos


P.s. prior post forgot to mention was told by shop worker they weren't even recruiting new gurus..is this true? another shop worker also said guru service wasn't going downhill just more people using it..to which I pointed out the actual fact was not...

Cabc by Level 1: Joiner
  • 0 replies
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With o2 from day one mainly because of guru service but also because contacting was easy..not any more..I am pretty tech savvy even setting up my husbands online tax account..but try booking a guru appointment online kept saying there was none within...

Cabc by Level 1: Joiner
  • 0 replies
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02 priority

I’ve been with 02 for over 10 years i enter into every competition in the 02 priority app but in all the 10 years I’ve been with them I’ve never ever won anything has anyone ever won anything

Donnabray by Level 1: Joiner
  • 4 replies
  • 0 kudos


Hello! I have a withdrawal of £ 30! I am asking for a refund since I have not made the payment ((most likely the card details were automatically entered. xxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the p...

Yevhenii by Level 1: Joiner
  • 1 replies
  • 0 kudos

MCK Needed

Hi I was hoping to get some help in getting a mck code for a Samsung s9 please. O2 have been absolutely no help they don’t even know what it is.I have seen @Martin-02 has helped people with this hopefully someone can do the same for me

Ray81 by Level 1: Joiner
  • 4 replies
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PAYG - Two New Tariffs

I have just noticed O2 have two new PAYG Tariffs, There is now a £10 tariff with 7GB data and unlimited mins/texts. And a £20 Tariff with 30GB data and unlimited mins/texts. So there are five PAYG Tarrifs in total now: £5 - £10 - £15 - £20 - £30 You ...

mm7000gb by Level 19: Quirky
  • 2 replies
  • 1 kudos


So this is where you leave FEEDBACK!I purchased a phone on the 30/07/2021 and had great service from the staff in the Grantham shop (Rebecca). Thank you.

MJC by Level 1: Joiner
  • 2 replies
  • 1 kudos

O2 4G speed

Hi, I've been a very happy O2 customer for more than 2 years, barely noticing any issues with the connection. My up/down links were so much better than the dodgy wired "broadband" that I discontinued the wired connection and just stick with the O2 4G...

Screenshot 2021-07-18 at 17.58.16.png
0x1D by Level 1: Joiner
  • 5 replies
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New O2 contract-free (pay as you go) options go live

Changes: £10 big bundle: Now 7GB. Was 6GB£15 big bundle: unchanged at 15GB£20 big bundle: reinstated. Offers 30GB£30 big bundle: unchanged at 100GB, but offers 500 international minutes to 29 countries. Bundles no longer available to new customers: £...

michael80 by Level 2: Apprentice
  • 1 replies
  • 0 kudos