General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

New o2 sim only ordered through virgin

Hi all I placed an order with virgin for a o2 sim only but I keep getting a email saying my details are not complete and to call the virginmedia team .The number given is no longer in service . Have called virgin and used the bot but still not resolv...

upgrading to handset from sim only

I am trying to upgrade from a sim only contract to handset as my account says I can upgrade i try to but it says my order cant be completed I dont know if I have to wait 3 months as I only got the contract on the 15th April 2025

4G and 5G Mobile Coverage Extends to More of London Underground

This isn't just O2 but it is a topic that is raised from time to time :- More London Underground tunnels get mobile coverage as rollout expandshttps://www.ianvisits.co.uk/articles/more-london-underground-tunnels-get-mobile-coverage-as-rollout-expands...

BRITS PUT SCROLLING BEFORE SPF: Startling Holiday Habits Revealed Ahead of Scorching Summer

For information :- BRITS PUT SCROLLING BEFORE SPF: Startling Holiday Habits Revealed Ahead of Scorching Summer - Virgin Media O2https://news.virginmediao2.co.uk/brits-put-scrolling-before-spf/

Amazing staff member

I gentleman from 02 named Ramiryl has been absolutely amazing. He has helped me with a situation with kindness and patience. He is an amazing member of your staff.

Upfront cost not working - multiple cards

I am trying to upgrade my device on O2 switch up online. I go through the whole process u til it comes to paying for upfront cost. And then it says authentication issue. Contact bank. I did and no issues so I tried again. But a different card. Same i...

STAY PROTECTED, STAY CONNECTED: O2 Unveils Skin-like UV-Sensitive ‘Skincase’ to Promote Sun Safety W

For information :- STAY PROTECTED, STAY CONNECTED: O2 Unveils Skin-like UV-Sensitive ‘Skincase’ to Promote Sun Safety While Roaming - Virgin Media O2https://news.virginmediao2.co.uk/stay-protected-stay-connected/ O2 UK Launch Smartphone Skin Case to ...

Shout out to Diego at the Crawley O2 branch

After having a minor nightmare where I was potentially without a phone for a trip abroad Diego came through and saved the day. Please let the store management team know. Much appreciated!

Communication lines

Does anyone else find it unusual that O2 stores don't seem to be able to communicate with staff at O2 regarding any problems with phone lines? And that O2 staff in store don't seem to be able to look at anything regarding business. And that business ...

telling o2 glitches

o2 should run a program where people can tell the problems in there website app and o2 should pay them it would save billions and save customer as well i know 6 major glitches of o2 but wouldnt tell them we try to make website everything better so th...