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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Cancelled airtime plan

Hi anyone else cancelled there airtime plan when prices were going up and kept there device plan going ... I thought that was what I had arranged with 02 only now to be told I'm in debt as I've cancelled my agreement load of whobbish

Baz1964 by Level 1: Joiner
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Broken link on O2 website

There seems to be a defective link on the O2 homepage. If you try to access this community, it is taking you to "Lost or stolen device", same as the link immediately above it :- This is probably one for @Dave-O2 to take forward on his return.

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Oxonian by Level 39: Midshipman
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18 year old son is being asked to pay for a phone that’s been returned to 02 at their request

Hi everyone, We took out a new contract with 02 for an iPhone 15 and then requested that an older number, in my wife’s name, was transferred to my son’s account. After many calls with 02, over several days, and hours, we discovered they had cancelled...

Ordered a Pixel 9 pro XL via Voxi

Decided I wanted to try something different from my Samsung S23+. I've been using Samsung since the S3.As Voxi had a good price and as the Mrs had a Voxi SIM I thought I would treat myself Now here is where things diverge from O2. It was late Friday ...

Enlli by Level 70: Enigma
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SERVICE IN 02 SHOP

JUST THOUGHT I WOULD MENTION MY POP INTO 02 SHOP TO UPGRADE MY PHONE.......SATURDAY BEFORE CHRISTMAS I WENT TO THE RETAIL PARK TO VISIT THE 02 SHOP,DUE TO VERY BUSY CHRISTMAS SHOPERS I GOT THERE AT 8.00 AM TO HAVE HASSLE FREE PARKING,AS THE SHOPS STA...

MIKEY02 by Level 1: Joiner
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What's going on with this order farce?

O2 rang me and persuaded me to up grade as I had been out of contract for ages (yes it was definitely them) this was 10th December. I took out a new contract with a phone upgrade that was guaranteed next day delivery. I received tracking but advised ...

davep90 by Level 2: Apprentice
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  • 2 replies
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