General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Spam Phishing - 40% discount on monthly bill for a year

Just received a call from a so called O2 representative on a private number, claiming that it's for a satisfaction survey and that I've been selected to be a "promotional" customer receiving a 40% discount on my monthly bill. They ask for your email ...

no number syndrome

What the hell is going on with 02's new sim cards? I have had about 5 new 4g sim cards and used them with a brand new mobile and every incoming phone call was "no number" even from my contacts list? I eventually sent the new phone back and put the si...

Charged for a phone that I didn’t purchase

Hi, I recently moved to EE from O2. Originally I had agreed ti stay with O2. However, I was given a better offer by EE. As such, I informed O2 of my intent to switch, I refused delivery of my new phone, which was returned to sender and used a PAC cod...

pay as you go sim minefield

Please excuse my ignorance here as I've had a pay monthly contract for the best part of 20 years. Im looking at a pay as you go sim card to stick in my old phone to be used by my oldest son. (whos now it wont be used regularly, mostly he'll only have...

Pixel pro 9 256gb lead time

Hi AllAnybody know when the pixel pro 9 256gb will be in stock. I ordered one last week and was told up to 4 weeks but probably about 1 week? Any news? Cheers

Survey Claims 4.3 Million UK People May Lose O2 Data Access After 3G Switch Off

https://www.ispreview.co.uk/index.php/2025/01/survey-claims-4-3-million-uk-people-may-lose-o2-data-access-after-3g-switch-off.html#google_vignette Certainly they have got a disproportionate number of PAYG compared with other networks.I also suspect t...

Upgraded and eSIM and original sim won’t work

My husband upgraded and requested an eSIM. This was 3 days ago and now nothing works on his phone. It’s saying sim1 or eSIM not positioned. We have rang 02 who said the order is going through, went into 02 shop and they tried to sell us a New phone. ...

Are cancellation requests done by customer service usually successful?

I really am at the end of my tether with o2. I want to cancel the phone I have been waiting ages for as i need it ASAP as my current phone is literally on its way out now, only half the screen works. I would order a new one from Amazon and get it tom...

National Databank

Hi,I am a Trustee at Saltash Foodbank (projects@saltash.foodbank.org.uk). Charity registration number: 115757702 is participating in the National Databank Project (https://www.o2.co.uk/national-databank). I know the criteria that those in need will h...

WHERE is Customer Services?

I received the following email this morning: Hello Jacqueline, Account No: ********* [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]We have been notified by your bank of a change in the status of your...