Discussions & Feedback
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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
  • 117 replies
  • 0 kudos

Migration communications

Just checking my communications history online account and seen over 20+ messages saying... migration then just my name. No other information. Its showing every month since joined last year. Some months same message showing over 3 times. Cant see any...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos


I originally submitted a name change in 2022, to date was never changed. I resubmitted 01/03/24 and online it states 48rs nothing has happened, forever being fobbed off and broken promises. All handlers tell me something different no one seems to n s...

Fedup0121 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Complaints raised via email but no response

I have sent several emails to the complaints team but have not had a response. I also not being able to chat to a person and not a bot. I have told your customer services team that I have raised complaints via email too. I just don't understand why n...

Billed for Extra although it had Autorenew OFF

First of all, chat support is at the lowest it can exist. I have been billed for a month of Disney+ Extra although I had Auto-renew OFF, but it took O2 system 2 days to cancel Disney+ Extra (Extra expired on 27/02, system canceled it on 29th). Bill w...

claudiuC by Level 1: Joiner
  • 1 replies
  • 0 kudos


How much are people paying on average for sim only unlimited data texts phone calls ?.

Ledge by Level 1: Joiner
  • 2 replies
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How to make an effective complaint

The question of complaints is often raised on this forum. Part of the trick of making an effective and ultimately successful complaint is to clearly articulate your problem or concern and to make it easy for the complaint handler to understand your p...

Oxonian by Level 29: Intuitive
  • 3 replies
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Power of attorney

I have power of attorney for my mother who sadly has gone into a care home and no longer uses her payg phone,she still has £20 credit on it,how can I get it back? I've emailed 02 with what they wanted to know but am still waiting on a reply!

Stressy by Level 1: Joiner
  • 1 replies
  • 0 kudos