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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 52095 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 39863 Views
  • 45 replies
  • 6 kudos

Web top up page is broken

Just curious if O2 is aware that the web top up page is broken? Specifically when I want to enter my payment details. I can see it remembers my card, but the page automatically redirects me before I can insert the CVV. It redirects to the following b...

bto1 by Level 1: Joiner
  • 1488 Views
  • 10 replies
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Stolen phone and can’t contact o2

Hello, I am in Vietnam and my phone was stolen. I want to report this as stolen and the o2 chat bot has given me a number to call for when you’re abroad. I have attempted to call this number from my boyfriends phone but it is giving and error message...

Snow by Level 1: Joiner
  • 337 Views
  • 1 replies
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Surprise No Surprise - o2 shamed about complaints

I think we all know this is about right with the amount of complaints on here about poor customer service or closer to useless customer service, time to resolve o2 problems etc https://www.ispreview.co.uk/index.php/2025/02/ofcom-shames-talktalk-and-o...

madasaf1sh by Level 78: King of Kings
  • 678 Views
  • 3 replies
  • 1 kudos

COMPLAINT - Unable to make contact

Hello All,I am writing this in order to reach out to anyone looking to raise a complaint with O2 for any part of their service through their complaint email complaintreviewservice@o2.com. Upon sending an email to this address you automatically receiv...

J_W by Level 1: Joiner
  • 24827 Views
  • 26 replies
  • 1 kudos

02 Watch data plan

Can anybody help? I have the new ultra two and a series 10 Apple Watch purchased from O2. I purchased the data plan for the watches, but I just cannot text once I’m away from the phone. It will not work. After contacting O2 multiple times so many peo...

Kev975 by Level 1: Joiner
  • 2337 Views
  • 25 replies
  • 0 kudos