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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 234 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 42620 Views
  • 45 replies
  • 6 kudos

Airtime Prices are insane

I currently have the S25 Ultra. Nice phone but I dont NEED a phone this good. Id be happy with a large good screen, good sound and a middle of the road CPU. I pay £48 For my S25 all in. £27 ish device and about £25 airtime. I was looking at cheaper p...

Nagasaki by Level 1: Joiner
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  • 4 replies
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Sim plan not unlinked from device plan after 24 months

I took out a 48 month contract for iPad Pro 11 + sim data plan, currently on month 26/48… since I’m not using the data at all I decided I want to cancel the sim plan and continue paying for my device plan but here’s the problem, it seems like the sim...

Boyan by Level 1: Joiner
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  • 1 replies
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Reporting a Poor signal on MyO2

How cone everytime i report a poor signal i just get a ‘nothing wrong with network’ response. O2 used to be one of the best for coverage but it is now so terrible i am considering leaving. I don’t mean random remote areas. I am talking big towns. I l...

Jaz50 by Level 1: Joiner
  • 1289 Views
  • 10 replies
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SCAM ALERT

A friend received this message on WhatsApp. If you get this, or something similar forward it to 7726 to report it to O2. One giveaway is the assumption that everyone has an iPhone and uses the Safari browser. Just a heads up. Be careful out there.

SCAM ALERT.jpg
Bambino by Level 86: Prestigious
  • 582 Views
  • 3 replies
  • 1 kudos

Ghost in my mobile logging onto O2

Great difficulty in signing in to O2 on my Xperia LI This happed before with my Lumia 640 & 650It's to do with my Security Question, answer was input in town's O2 shop probably when I first went over to a smartphone ... I reckon it was input incorrec...

Anonymous by Not applicable
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  • 13 replies
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Scam

I've been scammed multiple times and o2 are the only company that's helped the scammers. Don't trust this fraud company

Ash26 by Level 1: Joiner
  • 444 Views
  • 3 replies
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Network Rail working to fix mobile phone “no-spots” in railway tunnels and cuttings

This is not about O2 but is a subject that is raised from time to time on this community :- Network Rail working to fix mobile phone “no-spots” in railway tunnels and cuttingshttps://www.ianvisits.co.uk/articles/network-rail-working-to-fix-mobile-pho...

Oxonian by Level 41: Prodigal
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Helpful information is missing

This is obviously to management of the O2 website. I find that certain information that could be added very easily to the website is MISSING!!!For instance, why not record the start date of your airtime contract under the say, 24 months, then you wil...

Sou by Level 1: Joiner
  • 471 Views
  • 3 replies
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Why does O2 have such a bad contact system?

When signing into the website then going to help/contact it signs you out, starts a chat box then advised to go over to the app instead on your phone to which the QR code does not work.When using the O2 app to try and talk to somebody, the chat box i...

Gizmo12345 by Level 1: Joiner
  • 1325 Views
  • 12 replies
  • 0 kudos