General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Virgin Media O2 UK Blocked 168 Million Suspected Fraud Texts Over Past 2 Years

Virgin Media O2 UK Blocked 168 Million Suspected Fraud Texts Over Past 2 Years - ISPreview UKhttps://www.ispreview.co.uk/index.php/2025/02/virgin-media-o2-uk-blocked-168-million-suspected-fraud-texts-over-past-2-years.html Some good tips therein abou...

Voicemail press any key???

Received a voicemail, I'm dialing 901 to listen but it is asking me to press any key which it has never asked before and when I press any key it just repeats and asks me to press any key... What is the solution to this? Frustrating

Lost Phone Number

I was with virgin when they merged with O2, eventually I upgraded my phone to which I got sent out a new sim for my new phone. I transferred my original number over to the new sim which was delayed after 7 days, I rang up and the women on the phone t...

Complaint

Is there an email address to complain to 02I have been on the phone for 3 hours to the 202 customer service trying to sort a problem the last 2 call handlers cut the call its the worst customer service and the noise in the background is unacceptable

Worst customer service EVER!!!!

Hi. Does anyone know how to help resolve issues please? I've had ongoing problems with O2 now for about 5 weeks! Phone is a waste of time as your just passed backwards and forwards to people who are absolutely useless at their jobs!!!! Many trips in ...

o2 are useless!! (PAC problem)

Unfortunately, living remotely, o2 seem to be the only provider covering the area, so I'm stuck.First, I tried ordering a phone & package with them... 2 calls (2 attempts) and 4 hours later, no good. Error at o2 not being able to process my payment. ...

MyO2 account limitation and Apple Watch

Probably something that needs to go into the Activate Apple Watch Guide @Dave-O2 - in some form? https://community.o2.co.uk/t5/How-to-Guides/Apple-Watch-FAQs-amp-Activation-Guide/bc-p/1778454#M3283 And thanks, @SteveC1 - glad it got sorted once your ...

PAYG data only sim refunds!

O2 have as of the 31st January withdrawn service for PAYG data only sims. I’ve been receiving emails telling me this for a few months. The emails ask me to contact customer service for any due refunds and to replace the sims with pay monthly contacts...

Amazon Prime Hack Warning

An article worth reading:https://www.forbes.com/sites/daveywinder/2025/01/29/amazon-prime-security-warning-as-hackers-strike-what-you-need-to-know/

Gmail Security Warning

Another major alert, sadly. You need to be vigilant:https://pc-tablet.com/gmail-security-warning-for-2-5-billion-users-ai-hack-confirmed-the-looming-threat-and-how-to-protect-yourself/