Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4146 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 14154 Views
  • 89 replies
  • 0 kudos

Really Poor Quality Signal Voice/Data

Why for the past 12 months and more do we have such poor phone and data problems at Primrose Valley Haven site! Please send O2 a message regarding this if you are having the same issues otherwise it will never get sorted out! Now looking at other mob...

Roger1250 by Level 1: Joiner
  • 189 Views
  • 1 replies
  • 0 kudos

o2

P.s. prior post forgot to mention was told by shop worker they weren't even recruiting new gurus..is this true? another shop worker also said guru service wasn't going downhill just more people using it..to which I pointed out the actual fact was not...

Cabc by Level 1: Joiner
  • 142 Views
  • 0 replies
  • 0 kudos

o2

With o2 from day one mainly because of guru service but also because contacting was easy..not any more..I am pretty tech savvy even setting up my husbands online tax account..but try booking a guru appointment online kept saying there was none within...

Cabc by Level 1: Joiner
  • 146 Views
  • 0 replies
  • 0 kudos

02 priority

I’ve been with 02 for over 10 years i enter into every competition in the 02 priority app but in all the 10 years I’ve been with them I’ve never ever won anything has anyone ever won anything

Donnabray by Level 1: Joiner
  • 252 Views
  • 4 replies
  • 0 kudos

Pay

Hello! I have a withdrawal of £ 30! I am asking for a refund since I have not made the payment ((most likely the card details were automatically entered. xxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the p...

Yevhenii by Level 1: Joiner
  • 149 Views
  • 1 replies
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MCK Needed

Hi I was hoping to get some help in getting a mck code for a Samsung s9 please. O2 have been absolutely no help they don’t even know what it is.I have seen @Martin-02 has helped people with this hopefully someone can do the same for me

Ray81 by Level 1: Joiner
  • 296 Views
  • 4 replies
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PAYG - Two New Tariffs

I have just noticed O2 have two new PAYG Tariffs, There is now a £10 tariff with 7GB data and unlimited mins/texts. And a £20 Tariff with 30GB data and unlimited mins/texts. So there are five PAYG Tarrifs in total now: £5 - £10 - £15 - £20 - £30 You ...

mm7000gb by Level 20: Radiant
  • 310 Views
  • 2 replies
  • 1 kudos

FEEDBACK!!!!

So this is where you leave FEEDBACK!I purchased a phone on the 30/07/2021 and had great service from the staff in the Grantham shop (Rebecca). Thank you.

MJC by Level 1: Joiner
  • 179 Views
  • 2 replies
  • 1 kudos