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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 31023 Views
  • 45 replies
  • 6 kudos

Shocking customer service

I gave 30 days notice to cancel my sim in Jan and nothing was done so did it again a month later and still not done so again a month later. I was on hold for an hour to be transferred to someone new to start all over again. Had someone promise to rin...

Appalling Customer Service

I had a sim which I cancelled a couple of months ago. I cancelled my DD as I no longer had a contract. I subsequently get an overdue e-mail stating I owe money. I called, was on hold for 45 mins, spoke to an agent who cut me off!!! Called back, been ...

kingkaz by Level 1: Joiner
  • 513 Views
  • 3 replies
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Business O2 customer services!

I messaged them on Twitter and got the following answer “We don't have access to business accounts via our social channels at the moment. We're working to support all our customers, however in the meantime you can call us on 8222 from your business m...

B_1982 by Level 1: Joiner
  • 406 Views
  • 1 replies
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Barnsley o2 store - Compliments

@Dave-O2 Can you please pass on some compliments to the Barnsley o2 store, went in today to do a switch up, and what a friendly set of staff, and it was all done efficiently and quickly and all with a smile..

madasaf1sh by Level 76: Forum Legend
  • 825 Views
  • 1 replies
  • 2 kudos

Incorrect arrears notifications and inability to get a refund due to an o2 error.

Hi, I paid £1050.00 towards my device plan on 18.02.2024. All my bills are taken and paid on time each month, so there are no concerns. I then received emails/texts/notifications to say that I was in arrears by £1050.00, which I had paid towards my d...

No international service

I am in africa and o2 obviously have put an international roaming bar on my business account because neither of the phones on my business account have any signal. I have borrowed someone else’s phone, twice at great expense, to try and get it sorted ...

Dee-ess by Level 1: Joiner
  • 1598 Views
  • 18 replies
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USwitch Upgrade.

Well I've managed to do it again, Upgrading through USwitch towards the end of March and bypassing the annual price rise.This is year three now. This year there were a number of questions about affordability which I don't remember from last time, so ...

Enlli by Level 66: Unequalled
  • 2674 Views
  • 15 replies
  • 3 kudos

Switch Up issues

Hi there has anyone received any switch up issues, I placed a switch up request, placed and order was sent however was cancelled by o2 and not one customer service agent has been able to help for many days now, any tips?

LM6X2 by Level 1: Joiner
  • 267 Views
  • 1 replies
  • 0 kudos