General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

VMO2 Launches New Partnerships with Virgin StartUp, GoDaddy, and egg to benefit Small Businesses

Virgin Media O2 Launches New Partnerships with Virgin StartUp, GoDaddy, and egg to benefit Small Business customers - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-launches-new-partnerships-with-virgin-startup-godaddy-and-egg-to-ben...

Virgin Media O2 calls on new Government to make fraud a priority and empower the police

Virgin Media O2 calls on new Government to make fraud a priority and empower the police - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-calls-on-new-government-to-make-fraud-a-priority-and-empower-the-police/ Virgin Media O2 Says UK...

Trade in - Not today! Not at O2! Go to EE...

I have the trade up 90 day option with my phone, however the app directs me to the store to upgrade. Finally got round to going to a store yesterday and after a 30 minute wait was met with an associate and manager who would not trade in my phone due ...

Conference calls not working on O2 - unable to merge calls on iPhone

Good morning All, I am wondering if anyone could help please. I was using conference calls on O2 for a while and everything was working fine. However for a few weeks, I am unable to merge calls together anymore. When I am on the phone with one person...

O2 delivery pin nightmare

I ordered an iPhone 16 pro max on o2 switch up and it came this morning. I was asked for a delivery pin that I never even received from o2. They had sent it to an old number that I no longer have access to. The driver refused to give me my phone with...

All my family are with o2. The 4g in Pickering (yo18 8ad) isn’t working

No or v v little 4g in yo18 8ad. No ones o2 phones are getting a good signal

Has anyone managed to get a code for discounted railcard?

I have checked most days got a code and it never seems to be refreshed with new codes?

DO NOT SWITCH UP

I am posting on here because I feel I need to reach out to others.I am shocked at the level of poor systems that O2 have facilitated for customers who need to complain and your policy surrounding Switch Up. I decided to Switch Up my account because t...

Porting problem suncream August

Ny adult children took their own 02 contracts in early august and the agent at the time told them to get a pac code ( first mistake) several calls later we had to wait until sept. Theb my sons existing number was deleted not ported that took a montb ...

O2 offers new and existing Pay As You Go customers the chance to boost their data for no extra cost

O2 offers new and existing Pay As You Go customers the chance to boost their data for no extra cost - Virgin Media O2https://news.virginmediao2.co.uk/o2-offers-new-and-existing-pay-as-you-go-customers-the-chance-to-boost-their-data-for-no-extra-cost/...