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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4136 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 14072 Views
  • 89 replies
  • 0 kudos

Credit Referrals Team

How long do the Credit Referals Team typically take to respond? The automatic reply states they typically respond with an outcome in 3 working days but I emailed them nearly 3 weeks ago and still no response ... Any advice/help is appreciated!

how would I go about giving a compliment

I upgraded my phone yesterday in the Solihull Touchwood store and had a brilliant experience with Jaspriya. I would really like her to be recognised for the excellent way she dealt with me

LWr by Level 1: Joiner
  • 161 Views
  • 2 replies
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Calls to say I’ve missed called someone when I havent

Over the last week I have revived 2 calls from mobile numbers and people I don’t know claiming they have had a missed call from me. I’ve checked my outgoing calls and nothing Is showing to suggest that I have made either of these calls. I’m concerned...

Billing Balance Email?

I've moaned previously about not being able to see what payment i owe without having to search high & low... For some reason i've had a helpful email stating This month, there's no balance to pay on your Airtime Plan, you only have to make your Devic...

Anonymous by Not applicable
  • 244 Views
  • 2 replies
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no signal

We live in Preston Paignton, we have had would you believe no signal since we think May 22 2021! 02 have told us thet have taken down a mast and getting a replacement site ready, they have told us they will update us on the 18 July! (message came a m...

DODGER1 by Level 1: Joiner
  • 259 Views
  • 2 replies
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Fraud Text?

Hi I have just received a text from O2 saying my payment hasnt gone through. Just wanted to verify as it maybe spam?I pay by DD and it looks like my payment isnt due for another week.

Sim only%20deals

Hi. Looking to change to a sim only deal when my current contract runs out . Any tips or pitfalls to be aware of ?

Chris1971 by Level 1: Joiner
  • 168 Views
  • 2 replies
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Contract Changes

Feeling absolutely disgusted with O2After 30+ years as an O2 customer I receive a letter explaining that they are changing the terms and conditions of me and my wife’s 12 month SIM only contracts, I took out these 150gb 12 month sim only contracts as...

Bear by Level 1: Joiner
  • 351 Views
  • 2 replies
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Idea I would like o2 on pay monthly.

The I would like o2 to do on pay monthly is air time volguer as I can't always have money on card but I do have money in cash a lot of the time. So that is why I thought of the idea.

Luke30 by Level 6: Acolyte
  • 297 Views
  • 3 replies
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EE v O2 network in Lowestoft area?

Is the O2 network a good switching option? Having been with EE for several years I'm considering a switch to O2, which seems to have better coverage in my area including a limited 5G zone in town. Would a switch to a 5G SIM only deal (I own my 5G rea...

Aphid by Level 1: Joiner
  • 326 Views
  • 4 replies
  • 0 kudos