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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 36013 Views
  • 45 replies
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Trade in - Not today! Not at O2! Go to EE...

I have the trade up 90 day option with my phone, however the app directs me to the store to upgrade. Finally got round to going to a store yesterday and after a 30 minute wait was met with an associate and manager who would not trade in my phone due ...

Go_to_EE by Level 1: Joiner
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O2 delivery pin nightmare

I ordered an iPhone 16 pro max on o2 switch up and it came this morning. I was asked for a delivery pin that I never even received from o2. They had sent it to an old number that I no longer have access to. The driver refused to give me my phone with...

JT24 by Level 1: Joiner
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  • 3 replies
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DO NOT SWITCH UP

I am posting on here because I feel I need to reach out to others.I am shocked at the level of poor systems that O2 have facilitated for customers who need to complain and your policy surrounding Switch Up. I decided to Switch Up my account because t...

Porting problem suncream August

Ny adult children took their own 02 contracts in early august and the agent at the time told them to get a pac code ( first mistake) several calls later we had to wait until sept. Theb my sons existing number was deleted not ported that took a montb ...

Trudes by Level 1: Joiner
  • 309 Views
  • 6 replies
  • 0 kudos