General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

NO NETWORK SINCE 26TH NOV 2024

i have had no network since 26th Nov 2024 and every time I ring or get in touch with customer support they say it will take 10-14 working days to sort the issue out. I have been very patient and still nothing. customer support say they have raise a i...

O2 have been useless!!

O2 have been useless after sending my phone for warranty repair I've had no phone for over a month and nobody seems to want to deal with the situation I've had countless phone calls to customer service I have been put on hold and cut off numerous tim...

Not received my upgrade phone

a week ago ordered a new phone upgrade said next day delivery it's been over a week now keep getting fobbed off by 02 saying warehouse problem bit since found out this problem has been going on for a long while now absolutely had enough chasing them ...

Rubbish service from O2

I changed to a new contract last week and I was supposed to get a call today to help change Sim cards and move all phone numbers to one account. No call received.Went on line to try and live chat and only got a Bot. Rubbish.I called O2 and after 20 m...

Cancel contract

Due to a price increse I would like to cancel my subscribtion. I have 30 days to do so. My numbers has not been active for 2 months. But how do you cancel your contract when your number is down? I have no chance of receiving the text for cancelling?T...

My incoming call history have disappeared on my iPhone

I need to access my incoming call history over the last few months, but these have disappeared, they don't show up, in fact all my call history between March and September this year have disappeared from my mobile (but the previous months do appear),...

'Phone order and delivery delays

Given that giffgaff are a subsidiary of O2, the Update History on this thread presumably refers to the same incident that is delaying deliveries from the O2 warehouse :- Phone Order Delays - 02 December 2024 - The giffgaff communityhttps://community....

Galaxy Watch 6 Confusion over Phone Number + Recieving Calls

Hi Ive linked my phone to my Galaxy 6 Watch. I have two tariffs one for phone one for watch. I just wondered is there anyway of having the phone number the same as the watch or do they have to be seperate? Also obviously both connected via bluetooth ...

🙃🙃

I have been waiting nearly 2 weeks for my new phone to arrive on contract and I paid 30 pound up front and my next bill is due in 6 days and I still don't have the phone and all o2 keep saying is a carrier will pick it up soon any advice

Refund window

Hi all, I have recently had a complaint ongoing and a resolution was provided advising a payment would be made within 16 working days (!) This timeframe seems excessive - and I am more concerned O2 are not actually going to pay me the money they said...