General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Back of the net: O2 upgrades its mobile network in Wembley Stadium ahead of Summer events

It is probably fair to say that this upgrade is overdue :- Back of the net: O2 upgrades its mobile network in and around Wembley Stadium ahead of a blockbuster summer of events - Virgin Media O2https://news.virginmediao2.co.uk/back-of-the-net-o2-upgr...

Fantastic Agent

I’ve just finished a phone call with an agent who helped me upgrade my phone and I really want to leave some positive feedback. I can’t remember his name unfortunately! He was however fantastic at his job. He spent an hour sorting my new phone contra...

Companies can clear out their old tech and cash in with O2 Recycle for Business

Companies can clear out their old tech and cash in with O2 Recycle for Business - Virgin Media O2https://news.virginmediao2.co.uk/companies-can-clear-out-their-old-tech-and-cash-in-with-o2-recycle-for-business/ O2's Recycle Service for UK Business Sa...

Does O2 have an actual technical support department with paid human staff?

It seems to be impossible to get any answers out of this organisation. They just have a forum where well meaning people say whatver they think might be an answer to any question posed. The chatbot system is clueless.Do they employ any humans?

Apparently O2 have cancelled the WRONG Smart Watch!

My brilliant social worker rang CS on my behalf last week, to cancel the Smart Watch I cancelled myself 10 months last Wednesday ago, apparently they've cancelled the wrong Watch, they've cancelled the one I currently use and not the one I cancelled ...

Nighthawk M6 APN settings

Hi can anybody help me with the netgear nighthawk M6 APN settingsI'm connected to the network but with no Internet and the router is advising me to check the APN settings.I've tried calling the call centre but the agent didn't seem to know what he wa...

Charge to Mobile

So I used to have subscriptions via charge to mobile PSN and Google... All of a sudden stopped working .. Playstation and Google confirm no issues their side .... CS have upped limits and removed all limits but to no avail any help would be much appr...

cookie policy pop up jams website up

the incessant cookie policy popup that happens on every page just jams the site up making it impossible to actually select anything on screen... so much for trying to upgrade my kids sims... and yes, i click on allow cookies, but nothing happens... o...

Blocked For Fraud?

Hi all, Curious to see if anyone else has had any experience like this with O2: My wife chose to upgrade her phone yesterday via the my o2 app. Text received this morning from dpd to say its on its way today. Next we have a missed call then a message...

Blue Monday reward

Hi,I won a £20 giftcard for pizza express on blue Monday in 02 priority yesterday 5th May 2025 but I haven't received a email confirmation and I haven't received my giftcard, I spoke to customer service live message and I was told to message on this ...