General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

OneUI7?

Hi, does anyone know when 02 Samsung Galaxy Z Fold 6 will get the OneUI7 (Android 15) update?Thanks, Jim

O2 Completes Work to Improve its Mobile Network in Manchester

O2 Completes Work to Improve its Mobile Network in Manchester - Virgin Media O2https://news.virginmediao2.co.uk/o2-completes-work-to-improve-its-mobile-network-in-manchester/ O2 UK Complete 4G and 5G Upgrades for 5,700 Postcodes in Manchester - ISPre...

Phone, older person, hearing accessible,

Lost in whats available. Ive had a phablet for 7 yrs , this was knocked from my hand and died. Confused by the arrayIm now looking fora mobile phone : Android GS Certified, fairly simple to use for older personwifi, blue tooth 4.2 (i believe) , for m...

Problems with transfer of ownership and customer service

I am trying to transfer the ownership of two mobile numbers, from an account in my husband's name to an account in my own name, with his consent, as we have separated. 5 weeks later, over 8 hours on the phone and after many attempts, we are no furthe...

How do I leave feedback?

When I entered the site I was asked if I wanted to leave feedback. Clearly not - I hadn't even started.Having found the site very difficult to navigate and not having found the simple piece of information I wanted, I decided to leave feedback. But I ...

Two contracts

I have been charged for two contracts for more than I shouldn't be charged for.I have been in touch with your customer service on the phone twice asking for this to be resolved.Im sick of paying for your company has not resolved this!

Network bar

My network been barred since the 12 March when I did my upgrade on my account. Ever since been connecting O2 and visiting the store. Seems like no one can help or any luck. Tried dim swap nothing. It’s frustrating having a phone and no network. Very ...

Identity Theft

On 1 Feb 2025 I received 5 letters from O2 each welcoming me to a new pay monthly account.Nothing to do with me apart from my name and my address used.Official looking envelope with O2 logo and good quality paper with Pay Monthly Mobile Agreement lea...

Customer Service absolutely appalling

How do I get to speak to a senior manager at a uk call centre. I’ve been trying to raise a query since February around an Applewatch linked to my phone contract and unfortunately, no one in the call centres or text service can help. I raised a formal...

Unimited Data Restrictions

Hi everyone, I'm considering using O2's unlimited mobile broadband as my primary internet connection since my new home only has ADSL, which isn't fast enough for my needs. I plan to use a Netgear Nighthawk router with an O2 SIM, but I'm concerned abo...