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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Unable to send SMS or call certain numbers

I’m currently unable to send SMS messages but or call certain numbers. I can call my partner who is on Vodafone, some but not all o2 numbers and no 0345 type numbers including o2 themselves, even if I call 202. I’m using an iPhone 16 pro max which I’...

MikeF by Level 3: Thinker
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Chicken and egg when switching from plastic sim to eSim

When upgrading my Pay Monthly contract online recently, I decided to switch from plastic sim to eSim when asked to choose on the form. I had imagined that when I did so, there would be some sort of seamless migration process. In fact, the SIM was dea...

Geofire by Level 1: Joiner
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New phone / no sim / can't use

Recieved my new S25 Ultra last week ( the whole ordering process was a nightmare ) 6 days after delivery I still cannot use my phoneMy 02 account doesn't show my new phone which is a 2nd phone / 2nd line , live chat are utterly useless. I have no sim...

1MarkC by Level 1: Joiner
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Resolved! I keep getting texts from "O2" saying I've won an Iphone 16 (which I don't want)

Above. The texts claim to be from "O2-UK" yet I don't think they are? I'm loath to report it to the Network given the current account dramas in general because I know for a factual fact they won't do anything. Help before I tear up my contract and te...

Anonymous by Not applicable
  • 471 Views
  • 1 replies
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