General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

'You can't access this page right now'

For months now I've been unable to access any pages on the o2 website with every click I make giving me the following message:'You can't access this page right now' I'm currently on the phone to o2 and it took over 30 minutes for someone to answer my...

Worst customer service ever

I’m currently on a special edition big bundle for 10 pounds a month . Not only does 02 debit money from my available balance but they also debit my bank account twice with ten pounds as well . Has anyone else experienced the same issue . I call them ...

Payg rolling plan

Hi has anyone had an issue with the rolling plan recently? Payment had been taken from my account but I don't have any data calls or mins. I have spoken to o2 on twitter who said they couldn't see payment. I sent over a screen shot of payment leaving...

is 28585 an o2 number and or safe to reply to?

I called o2 the other day and recently got a text with a survey from the number above, I'm new to o2 and have seen very mixed comments about the number, is this a scam or a genuine o2 number?

New Sim Not Provisioned & Can't Contact O2

Really need some help. I have a new sim and was told my old phone number would be transferred over to the new sim. Unfortunately the new sim is not working, I have absolutely no signal and I have an alert coming up telling my the new sim isn't provis...

Number port

I’ve just taken out a sim only contract with o2 they said it would only take a few hours for my EE to be transferred over . What a load of horse ****** I’ve never known so many *bleeps* work at one place to be honest

PayGo suddenly unable to get 4G! only option was to buy a 5G PayMonthly Contract

I have 2 PayGo O2. Rollover plans, on different iPhones.Suddenly, where I've lived for 3yrs, one of the phones wasn't able to get 4G (just barely 3G), whereas the other phone did! I tried all sorts of resetting. Finally rang O2 who told me 4G was poo...

Changing of Phones

Hi Everyone! I'm not really sure where to post this query, but in 2022, I paid off the rest of my contract on my then two and half years old iPhone XR, just because it had begun slowly decreasing in performance. I went with the Nokia G11 Smartphone a...

Samsung S24 Ultra - worth an upgrade ?

So yet another year and another new Samsung flagship release. Nothing is really officially announced yet however there are enough details available to compare to older models. Exynos models will be S24 in Europe it appears. Snapdragon versions will i...

ordering omline

I thought it would be quicker ordering on line and colleting in store, next day. Phfffffff. what aload of rubbish. customer servies (phone call) customer servies chat online and sales team are less then helpful. i could have gone into a store and had...